- Report: #954776
Report - Rebuttal - Arbitrate
Complaint Review: GRUPO MAYAN
GRUPO MAYANCacun, Mexico Internet United States of America
GRUPO MAYAN = Scam Mayan Palace, Grand Mayan, Riviera Maya Scam Internet
*Consumer Comment: Mayan Palace Timeshare Scam
*REBUTTAL Owner of company: Mayan Palace - riviera Maya
*General Comment: Mayan Palace Timeshare Scam
*Author of original report: Vida Group has settled my case
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We bought the Grand Mayan package through Social Living in Sept 2011.
We went to Grand Mayan in Nov 2011 and we bought the 3 units in Mayan Palace with 16 HSI breakaway weeks.
They have policy indicated that the presentation ONLY for US citizen, we told them we are not US citizen and they still keep us in their presentation. The timeshare presentation held us 7 hours on 2nd day of our vacation and 4 hours on 3rd day of our vacation when we tried to cancel our deal.
But we failed to cancel our deal, because the sales rep and the staff in the sales office has convinced us we could rent it out our unit easily and we could use our HSI breakaway week worldwide if we don't live in America (HSI is another timeshare company / travel agency), the HSI breakaway weeks price did very attractive to us - US$250 per week for studio/1 bedroom, US$450 per week for 2-3bedroom.
As I said, we mentioned we are not American and we will not travel to Mexico if we move out from America. Therefore, in their presentation, they put a lot of time to emphasis rent the weeks out, because this is the way for them to meet more potential customer as well. It will be easy to do and guaranteed to rent.
Here is the quote from the sales rep:
"I cannot guarantee to rent out your unit in Mayan Palace in 2014 because I don't know how many people going to come in 2014, but I can guarantee in 2012 because we are fully book in 2012 and you have very good chance to rent it out in 2013 because our room in Mayan Palace is over 70%
So, our deal is very simple, we have 3 weeks in Mayan Palace each year and we have 16 breakaway weeks can use in HSI.
The value of rent out our unit and the breakaway inventory availability worldwide in HSI was a major selling point to us in purchasing at the Mayan.
I have been trying to contact the rental agency - CVM, Vida Vacation (the company run Mayan Palace and Grand Mayan and other other sister resorts), and HSI. Because we want to rent it out our unit in Mayan Palace and we want to use our HSI breakaway week when we travel.
However, after 10 months communication, we got confirmation from CVM that they cannot help us rent it out our unit in 2012. I contact Mayan Palace and they refused to take the responsibility for this.
I got the confirmation from HSI, the average price for their breakaway week is $650, they don't have ANY 2-3 bedroom can offer at US$450. HSI resort invention mainly in Latin America, US, Canada, only 1 resort in Italy. This is totally different to what we've been told from your sales representative and the staff in sales office.
the quote from the sales rep in November 2011:
"Through HSI breakaway week, you can stay where ever you want around the world, even in Europe and Asia."
The sales representative and the staff in sales office lied in front of our face.
I have hand writing note from the sales representative that can prove rent out our unit is top priority in this deal and she has wrote down the breakaway week could use worldwide and the price for 2-3 bedroom is US450. We based on what she wrote and agreed the deal.
I'm try to group all the victims together and sue Vida Vacation and get our money back. They have created awful holiday experience to us and they are making money by destroying our life at some point, I got a lot of stress when I deal with them because after hundred email back and for, I still cannot get I'm supposed to have already.
I already contacted the lawyer and he is helping conduct more information against Vida Vacation, he said more people join the law sue and we could get more chance to win.
This report was posted on Ripoff Report on 10/14/2012 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/GRUPO-MAYAN/internet/GRUPO-MAYAN-Scam-Mayan-Palace-Grand-Mayan-Riviera-Maya-Scam-Internet-954776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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