• Report: #241240

Complaint Review: GSA-SBA Express, Networkagenda.com, Grant Search Assistant

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  • Submitted: Wed, March 28, 2007
  • Updated: Thu, March 29, 2007

  • Reported By:Fort Worth Texas
GSA-SBA Express, Networkagenda.com, Grant Search Assistant
229 East Saint George Saint George, Utah U.S.A.
  • Phone: 800-986-2640
  • Web:
  • Category: Software

GSA-SBA Express, Networkagenda.com, Grant Search Assistant Ordered there free CD to learn how to write grants for starting a new business Saint George Utah

*UPDATE Employee: Resolution Offer

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I ordered what I thought was a free CD. I know every transaction I make on my MC and when I saw GSA-SBA Express and Networkagenda.com being charged to my credit card I called my bank to get more info on the company and was able to get an address. I then searched the "Networkagenda.com" and it directed me to this website "http://www.ripoffreport.com/write.asp". I was upset to find that this was happening and I am going to dispute these two charges and any others that this company wants to try and slip by me. I check my account religiously just for this reason. I want you to remove the charges now!

Dwayne
Fort Worth, Texas
U.S.A.

This report was posted on Ripoff Report on 03/28/2007 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/GSA-SBA-Express-Networkagendacom-Grant-Search-Assistant/Saint-George-Utah/GSA-SBA-Express-Networkagendacom-Grant-Search-Assistant-Ordered-there-free-CD-to-learn-241240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Dwayne's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address I cannot find his account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Dwayne obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to do so during the free trial period, or anytime thereafter.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Dwayne. Hopefully, I will hear from him soon so that we can get this resolved.

Sincerely,

Ryan R.
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