Complaint Review: GSA Software Development and Analytics - Internet Select State/Province
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- Author Not Confirmed
- GSA Software Development and Analytics Internet, Select State/Province United States of America
- Phone: +49-(381) 700-6224
- Web: http://email.verifier.gsa-online.de
- Category: Computer Software
GSA Software Development and Analytics GSA Software Development and Analytics Scam, failure to honor refunds Internet, Other
*REBUTTAL Owner of company: We have a demo version for all of your software to try before buy
*REBUTTAL Owner of company: Just a bit to less information why no refund was given.
Show customers why they should trust your business over your competitors...
Purchase the software, which failed to function as promised. Failed to honor and then REFUSED to issue refund. The use of the software and subsequent refund request occurred within 24 hours of purchasing the software.
Complete fraud and ripoff scam. STAY AWAY!!
This report was posted on Ripoff Report on 01/14/2011 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gsa-software-development-and-analytics/internet-select-stateprovince-/gsa-software-development-and-analytics-gsa-software-development-and-analytics-scam-failur-682730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
We have a demo version for all of your software to try before buy
AUTHOR: GSA - (Germany)
SUBMITTED: Monday, May 28, 2012
Usually people download a demo version from our webpage, test it and buy it only if they think it suits there needs.
If this customer didn't do this, it is his own fault. We don't allow the refund because of "not suits my needs". Why? Because it's a comman problem that today people buy software, use it till there taks id done and finally issue a refund to not pay for anything.
In some cases you even see it in the server logs when a registered version checks for updates where the customer issued a refund before. Sorry but we can not allow refunds like that anymore.
Test the demo version, report bugs or contact us for suggestions or support. We usually reply withing 24h (different timezone). If the software has big bugs we can not fix or the software doesn't run at all we allow a refund of course.
Anyway, download the demo version, test it and buy it only if you like it. We don't allow refunds with "not suits my needs". Simple as that.
with best regards
Sven Bansemer
#1 REBUTTAL Owner of company
Just a bit to less information why no refund was given.
AUTHOR: GSA - (Germany)
SUBMITTED: Sunday, January 16, 2011
We have a demo version for each software that we sell online. Everyone can try it out and see for himself if the software suites its needs or not.
If not, you can still contact us and suggest improvement.
Unfortunately we can't say anything to this case above as we don't know the order number or anything else. Most likely a refund wasn't given since the software has already been used heavily.
Please understand that a lot people buy the software, use it and when they don't need it anymore they want to get the money back. But thats nothing we will accept.
If you have any questions to our refund policy just ask us by email.
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