• Report: #271706

Complaint Review: GSA/SBA EXPRESS

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  • Submitted: Fri, August 31, 2007
  • Updated: Thu, October 25, 2007

  • Reported By:Bellingham Washington
GSA/SBA EXPRESS
GSA/WBAEXPRESS.COM Las Vegas, Nevada U.S.A.

GSA/SBA EXPRESS Unauthorized charge to my Chase Visa Ripoff Las Vegas Nevada

*Consumer Comment: Actually read the complaint.

*UPDATE Employee: Resolution Offer

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I received my Chase Bank Visa bill today, August 31, 2007. I found a $5.95 charge from these sharks. I have not authorized them to charge my Visa account and consider this theft.

Bob
Bellingham, Washington
U.S.A.

This report was posted on Ripoff Report on 08/31/2007 06:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/GSASBA-EXPRESS/Las-Vegas-Nevada/GSASBA-EXPRESS-Unauthorized-charge-to-my-Chase-Visa-Ripoff-Las-Vegas-Nevada-271706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Actually read the complaint.

AUTHOR: Bart - (U.S.A.)

It clearly states that he didn't order any "service" so how could it have broken down on him? You took money from him and he wants it back. Simple.
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#2 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Bob's concerns with him to insure that he is taken care of.

First and foremost I offer an apology for the breakdown in service Bob obviously experienced. Bob, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718 Monday-Friday 9 am-9 pm Eastern Time.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Bob. Hopefully, I will hear from him soon so that we can get this resolved.

Sincerely,

Ryan R.
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