Well as of today 9/14/07 I have made 5 phone calls to try to clear up this matter. To no avail, the supervisor James Lopez in customer service has not returned my phone calls.
I watched an infomercial and became interested in a product called the GT xpress 101. It advertised a 2 for 1 deal at 2 payments of $19.99, totaling $39.90 plus shipping, but it didn't say what shipping charges were. I called to order and was surprised to find I was talking to an automated rep. I went on to give my name, address, and credit card information. The questions asked by the automated operator were confusing; they were asked in two different ways but required a press of a button to move foreward. After declining several other offers in order to complete my order, the automated operator recording said my order is complete and would take several weeks to get to me, gave a toll free CSR number, and said it would take 72 hours to be posted. I was concerned that it did not give an order detail review, ask or tell info regarding shipping charges or type, nor did it give a confirmation number. With this in mind I hung up immediately to call the toll free number it gave to ask these same questions. The live operator told me that it would take 72 hours to be able to be viewed in their system.
I waited three days and their office was closed it was over a weekend. That monday, (which made it less than a week between making my order, processing, and delivery) the package was at my front door. I was livid. I was told to call back, and they were closed, and I was not sure how much I was charged. There were 2 boxes taped together, when I opened the box with the tracking info on it, the invoice was inside. The total charge was $153.50!! I saw on the invoice that they sent me 2 packages of 2 products, which meant I had 4 items instead of just the 2 I wanted, and they charged me for recipie books for $9.95 that I had declined when I placed this order. I called the toll free number on the invoice and spoke to a customer service agent. Her name was Paris. I explained the issue to her and she basically called me a liar, and told me it was my fault that there were 2 packages and they would not credit my account for shipping the second package. I explained to her again that the automated recorder was hard to understand and what would I do with 4 units? She agian was rude and unprofessional. I told her that I would notify the BBB of their practices, start a state wide blog, and post a business wide email about their company and my experiences and she laughed at me, and said to another rep. sitting close to her , "Wow she's starting a Blog, we are so scared"! At that point I told her I no longer wanted to speak to her and I wanted to speak with a Supervisor. That is when I spoke to James Lopez, an alleged Supervisor. Today alone I called James 4 times. He told me to call back within 24 to 48 hours so that they could bring up the recording to see if it was their fault or mine that produced 2 packages. I gave him three days, today is the fourth day and still no return phone call after messages left for him. I was told he was there but they could not find him. The customer service reps. that I spoke with each time was, Amanda, Mon, Jessica and another that I did not get the name of. Although they have what it seems to be English names, they all had an accent that was very close to Indian (Middle Eastern). Their English was clear enough to understand but they used terms and phrased all wrong. The context was not appropriate. That is how I knew that this company may possibly be out sourced.
I am waiting for a response from the BBB of Cincinatti Ohio, which is the company's local BBB. I am also following it up with great effort to the Attorney Generals Office.
The matter has gone far beyond the money that I was ripped off. It is now the principle. This is not how we do business in the USA. With every person that is able to be aware of this company's bad business, it is less money that they are gonna rip off of someone that is honest and has integrity.
PLEASE PASS THIS ON TO EVERYONE YOU KNOW...STAY AWAY FROM ANY INTERACTION OR TRANSACTION WITH THIS COMPANY...SAVE YOURSELF FROM THE HEADACHE OF FIGHTING FOR YOUR MONEY.
GT MEDIA INC. Should be BANNED!!!
Read more reports on this company on other Complaint Boards, BBB, and Rip Off Reports.
I have placed flyers on every telephone pole through out my city with help of friends and neighbors in their areas, in our daycare centers, grocery stores, churches, local Gyms, laundry mats, church boards, school boards, in our email blogs, work blogs, school blogs, we have all started chain mails, and even steady streams of ads on our favorite restauaunt web pages. The effort has not just been mine it has been from a number of persons that nearly bought from this company. I recently started correspondance from another customer I found that had reported days before I did and he is going to hook up with some local people in his area and do the same things we did here in my town. For now he started a blog, and posted some emails, and flyers around.
I hope this gets GT Media Inc A.K.A. GT Direct Inc attention. We will not be ignored.
Thank you for reading this report...spread the word!!!