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Report: #1104706

Complaint Review: GadgetCircuit.com - Somerset New Jersey

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  • Reported By: Anon — everywhere Other
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  • GadgetCircuit.com 15 Schoolhouse Road Somerset, New Jersey USA

GadgetCircuit.com Doesnt follow credit card best practices Somerset New Jersey

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Gadgetcircuit states on their website that they accept Visa credit cards AND paypal on their website. When I attempted a $400 transaction, they took my credit card information but it did not pre auth the card before the payment screen confirmed. Then we were sent a email stating our cc info didnt match what visa/bank had on file and to use paypal. We responded that the information was correct, we were not using paypal and to finish our order. No response. I called customer service to address the issue. The hours on their site and the hours they were actually open didnt match so I was in elevator music hell for over an hour before reaching "customer service" Upon reaching them I was placed on hold several times with no explanation. When I advised the agent of the email I recieved his first response was. You can use paypal. I again said this was not acceptable and they needed to fix the issue with my information and he refused. I requested a supervisor, her name started with an R. She also recommended paypal first thing before saying much else. She also stated that she could not fix the information error. It sounded like she was reading a script, refused to provide her supervisor's information and we cancelled the order instead of fixing the issue to re run the transaction. Im now glad I was able to spend my money elsewhere but a business should not put on their website that they accept credit cards when they are not compliant with best practices. I should not be bullied into using a less trusted form of payment because they are trying to pull a fast one.

This report was posted on Ripoff Report on 12/05/2013 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gadgetcircuitcom/somerset-new-jersey-08873/gadgetcircuitcom-doesnt-follow-credit-card-best-practices-somerset-new-jersey-1104706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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