On Saturday October 15, 2008, I purchased a refurbished play station two game for my Fiancee' for his birthday. The game worked up until December 8,2008. I called Game stop and informed them of what happend. I spoke with the store manager I explained to the manager that the game did not work and the exact date the game stoped working I asked the manager if i could come in and exchange the game for an exact duplicate. I was told no that their ploicy is: you can only exchange or recevie a refund up to thirty days on refurbished items.
I was livid, what kind of company will not allow for an even exchange (with the exact same game) Game Stop sold me a product that quit working within fifty three days? This company does not stand behind the merchandise that they market. Game Stop needs to make it clear with EVERY consumer that comes thru their door that the company will sell you refurbished merchandise and if it does not work beyond 30 days Oh Well~~~.
The game system that I purchased: Included the play station two game box and a couple of games the total was $99.00 and change. I recently called Game Stop and once again informed the clerk/or manager on duty, My dilemma. I asked the person how much of a trade would I get off of the broken system, she informed me that the sytem that I purchased on October 15,2008 for $99.00 and change. The trade would be a "WHOPPING" $11.00. That just added fuel to the fire.
That was my first and last time that I will "EVER" as a consumer purchase anything from Game Stop, My suggestion to anyone thinking of purchasing a refurbished game of any kind Please think long and hard. You might as well go outside and throw your money in the air and watch it blow down the street. I chose game stop because of a comerical I saw on television, I thought that purchasing the refurbished system was a good economical choice. This isn't over I am going to contact the BBB and If I can find them I will contact the Headquarters and anyone else who will listen.