• Report: #1053229

Complaint Review: Gaia Grid

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  • Submitted: Thu, May 23, 2013
  • Updated: Mon, June 03, 2013

  • Reported By: Aneesh Zutshi — Lisbon Portugal Other
Gaia Grid
683 Summit Avenue, New Jersey New Jersey, Select State/Province USA

Gaia Grid Gaia Grid Inc. Deceptive claims, Tall promises, Poor Service, and Cheating New Jersey New Jersey

*Author of original report: Threat of libel and assault

*REBUTTAL Owner of company: Action Required against Zutshi

*REBUTTAL Owner of company: Rebuttal to Nonsense

*Author of original report: GaiaGrid - found another customer cheated

*Author of original report: Rebuttal to Rebuttal

*REBUTTAL Owner of company: Childish Ph. D Student from University of Lisbon Lashing out since he did not have his way

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I am a Ph.D. Student at the New University of Lisbon in Portugal studying social networking and Business Models. As part of our research, we wanted to develop a social networking site, and openly invited bidders in freelancer.com to bid, clearly giving a detailed project specification. 

The company GaiaGrid supposedly based in New Jersey, bid for our project at 2300 Euros. Since they were one of the lowest bidders, had a good presentation of portfolio, we fell into their trap despite them not having a single review on freelancer.com. It was the biggest blunder we did and this report is to warn all potential customers to beware of GaiaGrid. 

Their CEO initially claimed to have more than 5 years of experience. Their website states that they have a permanent design office in Hamburg, Germany and a development office in Bangalore, India. They claimed to finish teh whoel project in less than 2 months, and the designing in just 2 weeks. Despite being a complex project, I asked them again and again and their CEO confidently confirmed it. As per their proposal we sent them an advance of 575 Euros meant for designing phase. They also wanted to develop the platform over Social Engine, so we sent extra 240 Euros for buying license fee. 

After the confirmation, the ordeal started. I later realised that they have no office in Germany nor in Bangalore. Even the address on their site points to prominent office buildings without any floor details. Their lone CCO, is a talented young student working from home, but busy with exams and other projects. He devoted 2 days to my project.... and then stopped. For 2 weeks I saw no progress. On informing their CEO, I was told off that this is how design works, otherwise I can stop the project and take my designs (but no refunds)

After another week of no progress, it was handed over to another designer in Bangalore, who was working part time. She had informed me that this is being done as a part time job for her, and hence not to expect too quick development. I was concerned about the very slow progress, but at least she was delivering a good design. We had just begun the third page, when the CEO interrupted by saying that I am using up too much of time, and that this project was costing him too many hours. 

In those 2 months that was all that was produced, 3 pages of design.... no html, just 30% of the total design work. There was no effort in trying to understand the project, no wireframes.... everything was left to be sorted between me and the freelancer designers. Instead of being apologetic, they started blaming me, and even said they will increase costs.

After that I was convinced that this company does not have the capabilities to deliver. There was total lack of communication, no planning, haphazard approach. Later the designer told me that she hasnt been paid in 3 months, and hence does not feel good about uploading the designs for the 4th page despite having finished it. I was also told that this is just a fledgling company just trying to set up an office at Noida. 

By then I had realised that this company does not have the capabilities to deliver, and told them to cancel our contract and refund at least the social engine license fee since they did not buy any license. Instead they sent me a bill of 7000 US Dollars, threatening me with legal action, if I write about my experiences with their scam company.

In short we paid 815 Euros for 3 pages of JPG design. I feel it is my duty to warn others from not falling into their trap. The CEO is very smooth talker and if you are not a technical guy, will just talk and convince you that they are god of web development. But in reality there is no planning and you will only get poor experience.

 

Aneesh 


This report was posted on Ripoff Report on 05/23/2013 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gaia-Grid/New-Jersey-Select-StateProvince/Gaia-Grid-Gaia-Grid-Inc-Deceptive-claims-Tall-promises-Poor-Service-and-Cheating-New-1053229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 0Consumer 3Employee/Owner
Updates & Rebuttals

#1 Author of original report

Threat of libel and assault

AUTHOR: Aneesh Zutshi - ()

The CEO of this company has mailed to the head of our University just because I refused to take back my statement detailing my bad experience with Gaiagrid. He is defaming me and trying spoil my career. 

As you can all see he has even threatened to come here and indirectly hinted at assaulting me. I am sending a copy to the local police here, and publically declaring that if I am harmed, it is Abhishek Ganguly that is responsible. Also this threat of assault, is a criminal offence in US as well as in Europe, and I will seek legal action.

Again, be careful of GaiaGrid, because instead of a software company they seem to be a mafia company believing in Violence, Threats and Intimidation.

 

 

 

 

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#2 REBUTTAL Owner of company

Action Required against Zutshi

AUTHOR: GaiaGrid Inc - ()

I have decided to personally pay a visit to Mr. Zutshi within the next few weeks.  This visit itself will cost us about 3 times the amount that Zutshi claims we "ripped off" however it is not about the money at all, it's about the principle and the fact that this child needs to learn his lesson some day or the other.  I am not his "daddy" who would forget and forgive all of his nonsense.  

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#3 REBUTTAL Owner of company

Rebuttal to Nonsense

AUTHOR: GaiaGrid Inc - ()

The reality yet remains, that Zutshi fails to acknowledge his own failure and simply needs someone to blame.   

 Mr. Z**** claims to be a Phd student pursuing social networking and Business Models, while he clearly does not understand the measures businesses take to save on expense and keep their service cost down.  He claims that we do not have an office in Bangalore and Hamburg while his “extensive” research did not indicate to him that we have an extensive contract with “Regus” which is one of the world’s largest flexible seater based office space service company.  We contract out to Regus so that we are able to be flexible and have a setup where ever our long term clients are most comfortable with.  This practice is not done by just us however also by prominent companies such as Salesforce, Google, Intuit etc.  We however have a very large base in Noida which is used for our long term clients ONLY where data security is of the utmost importance.  

 Client: The issue is not about flexible seater. Its about lying when you dont have offices in these cities.

Again, I have given Zutshi several opportunities to come into our facility and investigate himself.  Reality remains that he cannot do that as he cannot afford a ticket and he is just looking to blame someone else for his own shortcomings.

 

Regarding our freelancer reviews, we are not a group of freelancers, that was simply a test we had done to generate more leads.  We have realized that individuals that contract out through freelancer have unrealistic expectations of cost and timeframe thus we have stopped working on sites such as that.  

 

Client: If your clients have unrealistic expectations of cost and timeframe, then why you quote that cost and time frame in the first place.


Are you uneducated Zutshi?  That’s what I just stated; we STOPPED working on those sites BECAUSE the clients from there usually have unrealistic expectations.  Please do not make me repeat myself I am a busy man and unlike you I really do not have time for all this nonsense. 

 Regarding the CCO “Nero” (Chief Creative Officer) and him abandoning the project.  Mr. Z**** managed to insult Nero and his efforts while he started working on the project.  Mr. Z**** repeated the same with the CEO and several other leadership within the organization.  Mr. Z**** also has a belief that he, as a customer may abuse and disrespect anyone within the organization he has contracted out to without facing repercussions.  The age of business has changed, the customer must give just as much respect to the company as he expects back.  You cannot insult the leadership of an organization and expect them to put your work above anyone else's.  

 Client: Your curt tone makes it clear who is abusive. 

So you missed the entire point and you are focusing on my tone.  Very nice diversion tactic however it does not work on me.

After Mr. Z**** blunder with the CCO we had no choice but to assign a report designer who is NOT a freelancer however was contracted within the company on a retainer basis to work on the project.  A total of 120 hours was spent on the design and more than 20 iterations to the design were made.  Our contract with any company only allows up to 3 revisions which is the standard in most companies.  We have over 59 design files with iterations to prove this point.  If anyone is interested in looking at these please feel free to communicate with us.  

 Client: Again big lies! 

Claims must be backed by evidence.  Upon request we can provide that, stop with your bullshit and provide evidence. 

Mr. Z**** was warned several times regarding our 3 revision policy and was told to not give feedback in bits and pieces however to provide them in bulk however Mr. Z**** failed to understand this simple concept.  At this point to gain Mr. Z****’s attention we had no choice but to increase the cost of the project to reflect the amount of iterations that has been made.  Obviously Mr. Z**** being a student could not digest the cost increase and lashed out again.  Instead of communicating with us he started threatening the leadership to cancel the project regardless of the amount of work that has been done.  We have proof to indicate this incident as well.  

 

Client: There has not been any revisions. It is but obvious that if designer designs without detailing teh list of functionalities you will ask for them to be added. As i said it shows that they are used to develop only simple pages and not complex projects.

Again Zutshi is simply speaking without facts.  I wonder what the value a degree from New University of Lisbon is really worth.  This man does not show worth in his capabilities of research either.  We have done several large and far more complex projects in the past.  I am more than willing at this point to show Zutshi’s project specifications to anyone who requests it to show how unprofessionally it was written by him. 

Mr. Z**** also falsely claimed that the HTML of the site was not constructed however that is far from the truth.  The HTML was constructed and he was notified of this however looking at his attitude and concerned about his financial ability to pay for the design we instructed him to process the design payment since the design process was complete.  Yes, the design took far longer than 2 weeks to complete however considering the number of iterations that Mr. Z**** had us do and his insolence towards the leadership costed us more time than initially anticipated.  

 

Client: Excuses for not handing over any html /psd to me for teh money they charged 

Since when did being careful that word done is paid for becomes an excuse?  The only line of defense we have as a service provider is the actual code base.  If we hand that over without receiving payment from clients we would be undertaking a serious risk that none of my partners nor would investors be happy about.  Clearly New University of Lisbon Phd student fails to understand this simple logic as well.

Mr. Z**** claims that the designer was not paid by us for over three months however to this day he failed to provide us any any evidence of this incident.  In the meantime I have personally confronted the designer assigned to this project and no such issue exist.  Unlike Mr. Z**** we have proof of payment made to the designer.  Nonetheless it is none of the client’s concern how much and when we pay our designers in the first place. 

 

Client: Yes it concerns if the designer refuses to hand over teh psd of the designed pages , because she is not paid!

Again, good diversion tactic, focus on the key element which is evidence.  Provide the evidence that is required to provide your claim that the designer was not paid in 3 months.  However, if anyone requires we can provide evidence that we have the PSD’s and we also have paid the designers for the entirety of the project.

 In short, Mr. Z**** is a failed student who is lashing out because he did not get his way.  He is providing nothing more than a he said she said scenario while we have records and evidence proving our case.  In the meantime we are preparing a case study of the situation we faced with Mr. Z**** and would be publishing this case study to the University of Lisbon as well as the general public warning them of individuals similar to Mr. Z****.

 

Client: Again bull s**t! a warning to all future clients, stay away from Gaia Grid!

We do not have time no a passion to constantly deal with this, however because of our policies we have no choice but to reply here.  Just by looking at the attitude and diversion techniques used by Zutshi you can understand the actual matter here.  If you as a prospect client would like to take Zutshi’s advice please go ahead you have the right to do whatever it takes to ensure your business is in the right hand, however I would strongly suggest giving this text a good read before making any claims against us.  Within these lines you would clearly see that Zutshi is a kid who is simply lashing out because he did not get his way. 

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#4 Author of original report

GaiaGrid - found another customer cheated

AUTHOR: Aneesh Z - ()

Another client of GaiaGrid recently contacted me and shared how his 1000 dollars were taken without any work done in an year. His name is Mateus from Brazil. Also a company called Arkotech was outsourced work to but was never paid. After publishing this, I am getting to hear from all the people cheated by GaiaGrid. Others who have been cheated please contact me at (((email redacted))) so that we may together initiate legal action against GaiaGrid.

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#5 Author of original report

Rebuttal to Rebuttal

AUTHOR: Aneesh Zutshi - ()

The reality of Gaia Grid is already out. I will only comment on some of their most preposterous statements to warn future clients.

Mr. Z**** claims to be a Phd student pursuing social networking and Business Models, while he clearly does not understand the measures businesses take to save on expense and keep their service cost down.  He claims that we do not have an office in Bangalore and Hamburg while his “extensive” research did not indicate to him that we have an extensive contract with “Regus” which is one of the world’s largest flexible seater based office space service company.  We contract out to Regus so that we are able to be flexible and have a setup where ever our long term clients are most comfortable with.  This practice is not done by just us however also by prominent companies such as Salesforce, Google, Intuit etc.  We however have a very large base in Noida which is used for our long term clients ONLY where data security is of the utmost importance.  

The issue is not about flexible seater. Its about lying when you dont have offices in these cities.

Regarding our freelancer reviews, we are not a group of freelancers, that was simply a test we had done to generate more leads.  We have realized that individuals that contract out through freelancer have unrealistic expectations of cost and timeframe thus we have stopped working on sites such as that.  

If your clients have unrealistic expectations of cost and timeframe, then why you quote that cost and time frame in the first place.

Regarding the CCO “Nero” (Chief Creative Officer) and him abandoning the project.  Mr. Z**** managed to insult Nero and his efforts while he started working on the project.  Mr. Z**** repeated the same with the CEO and several other leadership within the organization.  Mr. Z**** also has a belief that he, as a customer may abuse and disrespect anyone within the organization he has contracted out to without facing repercussions.  The age of business has changed, the customer must give just as much respect to the company as he expects back.  You cannot insult the leadership of an organization and expect them to put your work above anyone else's.  

Your curt tone makes it clear who is abusive. 

After Mr. Z**** blunder with the CCO we had no choice but to assign a report designer who is NOT a freelancer however was contracted within the company on a retainer basis to work on the project.  A total of 120 hours was spent on the design and more than 20 iterations to the design were made.  Our contract with any company only allows up to 3 revisions which is the standard in most companies.  We have over 59 design files with iterations to prove this point.  If anyone is interested in looking at these please feel free to communicate with us.  

Again big lies! 

Mr. Z**** was warned several times regarding our 3 revision policy and was told to not give feedback in bits and pieces however to provide them in bulk however Mr. Z**** failed to understand this simple concept.  At this point to gain Mr. Z****’s attention we had no choice but to increase the cost of the project to reflect the amount of iterations that has been made.  Obviously Mr. Z**** being a student could not digest the cost increase and lashed out again.  Instead of communicating with us he started threatening the leadership to cancel the project regardless of the amount of work that has been done.  We have proof to indicate this incident as well.  

There has not been any revisions. It is but obvious that if designer designs without detailing teh list of functionalities you will ask for them to be added. As i said it shows that they are used to develop only simple pages and not complex projects. 

Mr. Z**** also falsely claimed that the HTML of the site was not constructed however that is far from the truth.  The HTML was constructed and he was notified of this however looking at his attitude and concerned about his financial ability to pay for the design we instructed him to process the design payment since the design process was complete.  Yes, the design took far longer than 2 weeks to complete however considering the number of iterations that Mr. Z**** had us do and his insolence towards the leadership costed us more time than initially anticipated.  

Excuses for not handing over any html /psd to me for teh money they charged 

Mr. Z**** claims that the designer was not paid by us for over three months however to this day he failed to provide us any any evidence of this incident.  In the meantime I have personally confronted the designer assigned to this project and no such issue exist.  Unlike Mr. Z**** we have proof of payment made to the designer.  Nonetheless it is none of the client’s concern how much and when we pay our designers in the first place. 

Yes it concerns if the designer refuses to hand over teh psd of the designed pages , because she is not paid!

 In short, Mr. Z**** is a failed student who is lashing out because he did not get his way.  He is providing nothing more than a he said she said scenario while we have records and evidence proving our case.  In the meantime we are preparing a case study of the situation we faced with Mr. Z**** and would be publishing this case study to the University of Lisbon as well as the general public warning them of individuals similar to Mr. Z****.

Again bull s**t! a warning to all future clients, stay away from Gaia Grid!

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#6 REBUTTAL Owner of company

Childish Ph. D Student from University of Lisbon Lashing out since he did not have his way

AUTHOR: GaiaGrid, Inc - ()

I will go through the claims of Mr. Aneesh Z**** line by line and hopefully after you are done reading this text you would understand in reality of what has happen.  With this text, we also would provide, if allowed, tangible evidence debunking Mr. Z****’s claims.  

 

Mr. Z**** claims to be a Phd student pursuing social networking and Business Models, while he clearly does not understand the measures businesses take to save on expense and keep their service cost down.  He claims that we do not have an office in Bangalore and Hamburg while his “extensive” research did not indicate to him that we have an extensive contract with “Regus” which is one of the world’s largest flexible seater based office space service company.  We contract out to Regus so that we are able to be flexible and have a setup where ever our long term clients are most comfortable with.  This practice is not done by just us however also by prominent companies such as Salesforce, Google, Intuit etc.  We however have a very large base in Noida which is used for our long term clients ONLY where data security is of the utmost importance.  

 

Regarding our freelancer reviews, we are not a group of freelancers, that was simply a test we had done to generate more leads.  We have realized that individuals that contract out through freelancer have unrealistic expectations of cost and timeframe thus we have stopped working on sites such as that.  

 

Regarding the CCO “Nero” (Chief Creative Officer) and him abandoning the project.  Mr. Z**** managed to insult Nero and his efforts while he started working on the project.  Mr. Z**** repeated the same with the CEO and several other leadership within the organization.  Mr. Z**** also has a belief that he, as a customer may abuse and disrespect anyone within the organization he has contracted out to without facing repercussions.  The age of business has changed, the customer must give just as much respect to the company as he expects back.  You cannot insult the leadership of an organization and expect them to put your work above anyone else's.  

 

After Mr. Z**** blunder with the CCO we had no choice but to assign a report designer who is NOT a freelancer however was contracted within the company on a retainer basis to work on the project.  A total of 120 hours was spent on the design and more than 20 iterations to the design were made.  Our contract with any company only allows up to 3 revisions which is the standard in most companies.  We have over 59 design files with iterations to prove this point.  If anyone is interested in looking at these please feel free to communicate with us.  

 

Mr. Z**** was warned several times regarding our 3 revision policy and was told to not give feedback in bits and pieces however to provide them in bulk however Mr. Z**** failed to understand this simple concept.  At this point to gain Mr. Z****’s attention we had no choice but to increase the cost of the project to reflect the amount of iterations that has been made.  Obviously Mr. Z**** being a student could not digest the cost increase and lashed out again.  Instead of communicating with us he started threatening the leadership to cancel the project regardless of the amount of work that has been done.  We have proof to indicate this incident as well.  

 

Mr. Z**** also falsely claimed that the HTML of the site was not constructed however that is far from the truth.  The HTML was constructed and he was notified of this however looking at his attitude and concerned about his financial ability to pay for the design we instructed him to process the design payment since the design process was complete.  Yes, the design took far longer than 2 weeks to complete however considering the number of iterations that Mr. Z**** had us do and his insolence towards the leadership costed us more time than initially anticipated.  

 

Mr. Z**** claims that the designer was not paid by us for over three months however to this day he failed to provide us any any evidence of this incident.  In the meantime I have personally confronted the designer assigned to this project and no such issue exist.  Unlike Mr. Z**** we have proof of payment made to the designer.  Nonetheless it is none of the client’s concern how much and when we pay our designers in the first place. 

In short, Mr. Z**** is a failed student who is lashing out because he did not get his way.  He is providing nothing more than a he said she said scenario while we have records and evidence proving our case.  In the meantime we are preparing a case study of the situation we faced with Mr. Z**** and would be publishing this case study to the University of Lisbon as well as the general public warning them of individuals similar to Mr. Z****.

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