• Report: #1027489

Complaint Review: Gainsaver.com

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  • Submitted: Tue, March 12, 2013
  • Updated: Wed, May 01, 2013

  • Reported By: EricCA — South San Francisco California United States of America
Gainsaver.com
Internet United States of America

Gainsaver.com Ships defective product, refuses to replace even under warranty, does not refund, Internet

*Consumer Suggestion: GainSaver.com More Gain for Them, NO Savings for you

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12/27/12:  Order placed 12/13/12, 1 of 2 units received was DOA out of the box. Gainsaver refused to pay shipping cost for return even though they claim 30-day warranty and I paid extra for 3-year extended warranty. Two weeks after they received the defective unit back, they still have not shipped a replacement. Impossible to get hold of anyone on the phone. All customer service contacts must be via online "Service Request" form.

Second of the two units failed 2 weeks after delivery.  Separate RMA request submitted via online form. Again, returning the defective unit within 30 days is at my expense. Good luck getting a response. I've ordered several times from Gainsaver in the past, but this experience shows they do not stand behind their products and do not provide service.

1/2/13:  Possibly as a result of the poor review I entered at ResellerRatings earlier today, Gainsaver has unceremoniously canceled the shipment of the replacement iMac which was supposed to replace the defective DOA unit they shipped on 12/13/12. They refused to refund the shipping charge for returning the defective unit to them. They said they will credit the purchase amount of the canceled order (which was charged to my card on 12/13/12) within the next 2 weeks.
 
No word on replacement of the second defective unit which was shipped back to them and signed for at their end. Steer clear of this company. I certainly will. This was not my first order from Gainsaver, but after this treatment, it will assuredly be my last.

3/12/2013 update: Gainsaver finally refunded part of my $$ to my credit card for the two DOA Macs they shipped to me, but only after I disputed the charge with the credit card bank. They did not even attempt to replace the units under either their 30-day purchase warranty nor the 3-year extended warranty I purchased on each. They did not refund the full amount even though they shipped defective units, nor did they refund the shipping costs to return the bad units which they never should have shipped in the first place.

Had I not disputed the charge with the bank, I am certain they would not have refunded a penny. DO NOT do business with this company.

This report was posted on Ripoff Report on 03/12/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gainsavercom/internet/Gainsavercom-Ships-defective-product-refuses-to-replace-even-under-warranty-does-not-r-1027489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

GainSaver.com More Gain for Them, NO Savings for you

AUTHOR: Coastside Services - ()

It becomes quite clear that Gainsaver is out to gain more at less savings for the consumer. Take any deal you see for an iMAC. So the new cost at any apple store or online for a 27" is around starts at $1799. and thats complete with 2.9GHz quad-core Intel Core i5, Turbo Boost up to 3.6GHz, 8GB (two 4GB) memory, 1TB hard drive1, NVIDIA GeForce GTX 660M with 512MB Video Ram. Complete out the door at the Apple Store or online (+tax and any shipping of course).That does nclude the standard Wireless Apple Keyboard and Wireless Apple Mouse. Thats worth nearly $120 alone if you bought them separate, How nice of Apple to include them!

Now lets look at Gainsaver "Deals"...:

Take this one for instance - iMac Desktop 27" 2.93GHz Intel Quad Core i7. - Apple Computer A1312-2390, its a Mid-2010 model so already 3 years old. NOT NEW, ITS USED!!! Looking at the specs provided, The hard drive included is a 40GB, OH WAIT! What? a 40GB ? really?, thats a lot smaller than the original 1TB it came with. Ok, so lets choose that from the drop down list. Shabang! the price jumps from the stated deal price of 1232.10 to 1421.10. But wait, we just getting started... It comes with 512MB Ram, WTF? The original has 4GB! It won't run on 512MB worth a crap if at all! Ok fine! we'll take the bait and upgrade the memory BACK to the 4GB. The price just jumped to $1490.10. I guess they have to charge extra for reinstalling the Airport Extreme card they removed, thats another $29 added, so now at $1519.10. Lets see, oh yeah... They jerked out the standard Apple Super Drive Dual Layer and stuck in a cheap wannabe. So there's another $99.00 to get back to the apple drive we all love. I don't want their cheap crappy non apple mouse and keyboard that they substituted, so that just raised the price another $108.99 to get BACK to the Apple wireless keyboard and mouse. So now that the darn thing is back to being an iMAC, let see, that's $1727.09 totalled up. Oh for crying out loud... its only got a 30 day warranty... So lets see what we have to pay to get the 1 year warranty we would expect from Apple. Thats another $100.00, so now the total is $1827.09 before tax and shipping. But wait... I see they offer shipping insurance... now thats really unsettling... that means if they ship it and it never makes it here, I'm screwed unless I pay the insurance of $25.32 so NOW the price has jumped to $1852.41. but wait, they ARE being nice and offering a discount of 198.03! So now the total is $1790.38. Again, I'm confused... thats only a discount of $62.03. huh?? I guess the "discount" was BEFORE I started shopping? Oh I almost forgot something, there's another option... for another $25 they'll "test it" Really? Does that mean they WON"T test it after putting all the parts back in they freaking removed to begin with? Give me a break! Fine I'll pay that $25 just to be sure the darn thing hopefully works when it arrives. By the way, not one inference that the parts I'm buying (back) are new or just used... The price for these parts looks like the price for NEW, but I wonder... SO now the price is 1812.88 after mystery discounts, from the now shown total of $2,014.31. WOW! What a savings!!!! Oh wait, thats $215.31 HIGHER than a NEW computer at the APPLE STORE! and I have not even found out the tax and shipping.. COME ON! DON"T BE A SUCKER!

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