- Report: #839731
Report - Rebuttal - Arbitrate
Complaint Review: Galactic Snow Sports
Galactic Snow Sportsharrissonburg , Virginia Internet United States of America
Galactic Snow Sports Knowingly shipped the wrong board Internet, Internet
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I called them and they said they didn't have the right one so it appeared they shipped another one WITHOUT consulting me. The board ordered was a rocker and the one shipped was flat. Two fundamentally different boards. They offered to give me $50.00 off and I told him it wouldn't matter if it was free, it's the wrong type of board. They offered no other solution but money back. They said they'd send a shipping label and, two weeks later, said they didn't send one because I'm in Canada. They knew that when I was talking to them AND they never called back to say they weren't sending one.
I'm now out $414.00 plus $23.00 brokerage and now must ship at my expense and HOPE they finally refund my payment.
They have no customer service and list no real contact information on their site. A pretty seedy operation in my books. They promise a lot on their site, but deliver very little.
This report was posted on Ripoff Report on 02/15/2012 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Galactic-Snow-Sports/internet/Galactic-Snow-Sports-Knowingly-shipped-the-wrong-board-Internet-Internet-839731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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