• Report: #295540

Complaint Review: Galaxy Member Benefits

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  • Submitted: Sat, December 29, 2007
  • Updated: Tue, April 08, 2008

  • Reported By:Sells Arizona
Galaxy Member Benefits
3438 East Lake Rd #14 PMB #602 Palm Harbor, Florida U.S.A.

Galaxy Member Benefits I recieve grant they deposit my account, they deduct amount after send grant, they never sent grant, took my money. Palm Harbor Florida

*Consumer Comment: They will work with you and refund your money

*UPDATE Employee: Let us make it right.

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Someone called me at work and said that they were from the Fedral Grants Department and that they had a grant for me in the amount of $2,891.00 but, they had to deposit it into my account, so I gave him my information but not all of it because I had to get off the phone so I gave him my home phone number and told him to call me in the morning. He didn't want to let me go so I finally had to hang up on him and I thought that he was only doing his job and I felt a little bad about it.

The next day he called me at home and got the rest of my information and explained to me the fees that they were gonna take out. He said that after two days $29.95 would be deducted from my account and after seven days $299.00 will be deducted. He said the Grant will be deposited into my account after their prossesing fee of $29.95 was deducted from my account and that I can use it for what ever I wanted to use it for but, only spend $2,563.00 of it because the other was for their fees. He said that someone is gonna call me tomarrow to subscribe to several memberships in relation to the Grant and that I can just cancil them before the trial period ends if I don't want the services.

The following day I received a call from Veronica, she said that she was gonna connect me to verify information to receive Grant of $2,891.00 and to say yes after every question asked to me so, that's what I did. I believe it was some type of annimated system or recording, it went so fast that I wasn't able to get all the information, hardly any I should say. National health net was one, I got the name and that they were gonna send a letter but I haven't received one that I know of. This one from Galaxy is the only one I know of and I received it on the eighteenth of this month, I have been trying to contact them without success.

John
Sells, Arizona
U.S.A.

This report was posted on Ripoff Report on 12/29/2007 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Galaxy-Member-Benefits/Palm-Harbor-Florida-34684/Galaxy-Member-Benefits-I-recieve-grant-they-deposit-my-account-they-deduct-amount-after-s-295540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

They will work with you and refund your money

AUTHOR: Amber - (U.S.A.)

I was contacted be a company offering me a lot of free stuff too. I never did receive the free stuff, but I did get a membership to Galaxy Member Benefits. When I called them to see why I never got anything, they told me that it was a marketing company that called me. Galaxy did give me a free month though, and the coupons you can print out are really worth the 19.95 I was charged. So I really think that people need to keep in mind that when a telemarketer offers you something, they usually arent calling from the company, just hired by the company to call people.
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#2 UPDATE Employee

Let us make it right.

AUTHOR: Suzy - (U.S.A.)

I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception through the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits
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