- Report: #288509
Complaint Review: Galaxy Member Benefits
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Galaxy Member Benefits 3438 East Lake Rd #14 PMB#602
Palm Harbor, Florida U.S.A. |
|
Galaxy Member Benefits Unauthorized Debit Card charges Palm Harbor Florida
*UPDATE Employee: Let Us Make It Right
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
My dad, who is a senior citizen of limited means and abilities, living in a senior citizen facility in Oregon has been attacked by this company. The initial contact apparently was by phone, however we have not ruled out an on-line source for this initial contact. His account has been drained (with an initial $29.95 membership fee and subsequent charges) and his bank has frozen his assests.
I am currently working long distance with the bank, state and local authorities to try to figure out how to deal with the situation. Any information from others will help us. Thank you.
James
Somerville, New Jersey
U.S.A.
I am currently working long distance with the bank, state and local authorities to try to figure out how to deal with the situation. Any information from others will help us. Thank you.
James
Somerville, New Jersey
U.S.A.
This report was posted on Ripoff Report on 12/03/2007 06:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Galaxy-Member-Benefits/Palm-Harbor-Florida-34684/Galaxy-Member-Benefits-Unauthorized-Debit-Card-charges-Palm-Harbor-Florida-288509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Galaxy Member Benefits
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 UPDATE Employee
Let Us Make It Right
AUTHOR: Suzy - (U.S.A.)
SUBMITTED: Wednesday, February 20, 2008
I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.
We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.
In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.
Thank You and let us make it right,
Suzanne
Galaxy Member Benefits
We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.
In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.
Thank You and let us make it right,
Suzanne
Galaxy Member Benefits
Respond to this report!
What's this? 
