• Report: #285867

Complaint Review: Galaxy Member Benefits

  • Submitted: Wed, November 21, 2007
  • Updated: Wed, February 20, 2008

  • Reported By:Dubuque Iowa
Galaxy Member Benefits
3438 E. Lake Rd. Suite 14 ,Postmail Box 602 Palm Harbor, Florida U.S.A.

Galaxy Member Benefits Fraudulent Phone Scam Palm Harbor Florida

*UPDATE Employee: RE: Let Us Make It Right

*UPDATE Employee: RE: Let Us Make It Right

*UPDATE Employee: RE: Let Us Make It Right

*UPDATE Employee: RE: Let Us Make It Right

*UPDATE Employee: Let Us Make It Right

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I applied for a payday loan online in October. Shortly after, a company named American Financial called and offered me a "credit card" with a $2,500 limit. They then went through their spiel and offered travel packages and medical discount cards, to which I clearly replied "no thank you." I did, however, accept the card based on the companies insistence that I would receive the card in the mail along with the list of benefits, and have two weeks to decide if I wanted the card before they deducted the member fee, and they gave me an 800 number to call if I wished to cancel.

After a week and a half went by and I did not receive any info. in the mail I tried calling the number to cancel. Lo and behold, no one ever answered the phone. So, I figured I was being swindled and I got to my bank before they removed the money and put a stop payment on it. I thought I had beat them at their own game.

Two days later, I check my bank account and there is a withdrawal by Galaxy Member Benefits. I had never heard of this company and did not know what services it offered. I called the number my bank gave me for GMB. Three times, wait time between 18 and 27 minutes each time, never spoke to a live person, was then informed by recording that I could not cancel any benefits or transactions without speaking to a live representative, which I couldn't do because after that message the company hangs up on you.

I researched the company further and found out that they are endorsed and sold to you by American Financial Card.net. So, when they couldn't get the money from me the first time, they just used one of their subsidiaries. So watch out for American Financial Card.net and Galaxy Member Benefits. They are working together to scam your butt.

Sassykj
Dubuque, Iowa
U.S.A.

This report was posted on Ripoff Report on 11/21/2007 12:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Galaxy-Member-Benefits/Palm-Harbor-Florida-34685/Galaxy-Member-Benefits-Fraudulent-Phone-Scam-Palm-Harbor-Florida-285867. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

RE: Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

I apologize, American Financial DID offer our trial membership. I wanted to make it clear that we no longer have an agreement with this company to provide any services for us.

Thank You and let us make it right
Suzanne
Galaxy Member Benefits
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#2 UPDATE Employee

RE: Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

I apologize, American Financial DID offer our trial membership. I wanted to make it clear that we no longer have an agreement with this company to provide any services for us.

Thank You and let us make it right
Suzanne
Galaxy Member Benefits
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#3 UPDATE Employee

RE: Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

I apologize, American Financial DID offer our trial membership. I wanted to make it clear that we no longer have an agreement with this company to provide any services for us.

Thank You and let us make it right
Suzanne
Galaxy Member Benefits
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#4 UPDATE Employee

RE: Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

I apologize, American Financial DID offer our trial membership. I wanted to make it clear that we no longer have an agreement with this company to provide any services for us.

Thank You and let us make it right
Suzanne
Galaxy Member Benefits
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#5 UPDATE Employee

Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.

*IN THE CASE ABOVE, AMERICAN FINANCIAL DOES OFFER OUR MEMBERSHIP AS A BONUS OFFER, BUT THAT IS THE ONLY AFFILIATION WE HAVE TO ANY OF THE MARKETING COMPANIES. PLEASE CALL US AND LET US HELP YOU (WE HAVE EXTENDED OUR HOURS AND EXPANDED OUR CUSTOMER SERVICE DEPARTMENT.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits
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