• Report: #290570

Complaint Review: Galaxy Member Benefits

  • Submitted: Tue, December 11, 2007
  • Updated: Wed, February 20, 2008

  • Reported By:Broomfield Colorado
Galaxy Member Benefits
galaxymemberbenefits.com Internet U.S.A.

Galaxy Member Benefits Refusing to refund any any amounts that they took from me Internet

*UPDATE Employee: Let Us Make It Right

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They called stating that I was getting a goverment grant that I was awarded and that I needed to sign up to receive their letters. I gave them all my information and then they recorded my voice saying yes to different things that I never said yes to. First off, the person asking me questions did not even speak english and you could not understand what he was asking you. So they lied about what they asked you to say yes to because they record your voice with out permission. You are saying yes and no to questions they ask, like is this your address, phone and name. So you innocently say yes to them and they are already recording your voice with out your permission. That is against the law to begin with. Then they lie and after about 10-15 minutes, they then state that they will record you, but why, they already did that. I contacted my bank immediatly after I saw the charge and they are investigating it. Fortunately, I am only out the $19.95 and $29.95 and I am changing my account number that way they cannot get anymore out from my account. BEWARE THIS COMPANY!!!

Valarie
Broomfield, Colorado
U.S.A.

This report was posted on Ripoff Report on 12/11/2007 10:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Galaxy-Member-Benefits/internet/Galaxy-Member-Benefits-Refusing-to-refund-any-any-amounts-that-they-took-from-me-Internet-290570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Let Us Make It Right

AUTHOR: Suzy - (U.S.A.)

I am a customer service manager at Galaxy Member Benefits, and I am here to make our wrongs right. A common misconception throughout the complaints I have read is that Galaxy Member Benefits contacts customers. We do not. We don't have a sales division, so we use 10-20 third-party marketing companies to contact customers and offer our membership on a trial basis. The orders are sent to us, and we review every verification recording to make sure the customer was interested (if the customer sounds confused or too hesitant, we do not allow the order to process). I am aware this does not totally pass the blame, so we have had conference calls and training classes to explain the seriousness of misleading customers.

We are also considering developing our own sales division to have more control over how customers are being contacted. If we become aware of any marketing company misleading consumers, we immediately halt sales and investigate. We have terminated agreements with marketing companies that we believe were not representing us in a fashion we desired. Previously, we were using a third-party mail house as well. They would provide us with shipping dates for all customers and we would calculate how long we allow the trial membership from that date, including time for the mail to be received.

In any case we received something back in the mail, we would cancel the customers account without billing them. We found this method to be insufficient, so we supply our own fulfillment now. We send out every welcome letter from our office now, and verify addresses before sending them. We have also updated our customer database, eliminating the chances of double billing and deleted cancellations. We do apologize for the inconvenience through our previous methods, and are more than willing to rectify any negative experiences. We have also extended our customer service hours, making it easier for customers to reach us. We are here from 9am-8pm Mon.-Fri., EST. at 1-800-974-7913.


Thank You and let us make it right,
Suzanne
Galaxy Member Benefits
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