- Report: #34922
Complaint Review: Galeana Kia
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| Galeana Kia greystone blvd.
columbia, South Carolina U.S.A. |
|
Galeana Kia rip-off Unacceptable Service slow processing columbia South Carolina *EDitor's Opinion
*UPDATE Employee: Galeana Kia provided GOOD service
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It was towed to Galeana Kia service dept. and they told me they could not even get to it until next week. They also told me that they could not give me a loaner or a rental car. The Kia customer service rep. told me that there was nothing they could do about it. This is totally unacceptable.
Galeana Kia is a 5-Star dealership and they expect me to go more than a week without transportation. One of the reasons I ought the Optima was because of the reliability claims made by the salesperson. Now I am without a car but stuck with a car payment.
If I had it to do over again I would not buy a Kia.
Alton
columbia, South Carolina
This report was posted on Ripoff Report on 11/12/2002 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Galeana-Kia/columbia-South-Carolina-29209/Galeana-Kia-rip-off-Unacceptable-Service-slow-processing-columbia-South-Carolina-EDitors-34922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Galeana Kia provided GOOD service
AUTHOR: Scott - (U.S.A.)
SUBMITTED: Friday, December 27, 2002
POSTED: Thursday, December 26, 2002First, this is NOT a Galeana customer. They bought this car at another dealer in the area, so his statment about the salesperson did not refer to Galeana at all.
We use a schedule system in service so that we may provide a more consistant service experience for our customers. Since his visit was not scheduled and we had NO IDEA what was wrong with his vehicle, we could only give him a worst case repair time. This allowed for time to diagnose it, receive parts needed, and repair the vehicle no matter what was wrong with it! The one week estimate given was to allow him to prepare for the worst. Kia does not provide rental coverage under warranty, a fact his selling dealer should have informed him of. His vehicle was repaired by Galeana and returned to him in 3 DAYS. We wish he had wrote and told you that!
