- Report: #180247
Report - Rebuttal - Arbitrate
Complaint Review: Galleria USA
Galleria USA9500 West Dodge Road Omaha, Nebraska U.S.A.
Sky Mall And GalleriaUSA website allowed GalleriaUSA to scam us through a fake membership ploy. ripoff Omaha Nebraska
We immediately contacted out financial institution which provided the phone number for GalleriaUSA. The bank representative called for us and was given some explanation about how we signed up for a membership through Sky Mall. I then got on the phone with Lisa #16503. She tried to give me the same explanation but I immediately told her that I know her company scams people and that I wanted my money returned. She promised the money would be replaced in my account within 2 days. This incident occured today so I cannot speak about whether the money was replaced.
When I arrived home, I immediately called Sky Mall (1-800-Sky-Mall) to report that this fraudulent company was using their website as a way to scam their customers out of money. Sky Mall was extremely uncooperative.
Sky Mall put all the responsibility on me for agreeing to the terms of this membership when I placed the order online. They claimed that the invoice (which they emailed to me) listed "Shopping Essentials Program" as a second order.
I responded that none of the correspondence from them reflected any second order, "Shopping Essentials" was never named on my invoice and neither was an additional $96.00 charge. The Sky Mall operator said that she was looking at the invoice which listed all of these things. I asked her to email that invoice to me, which she did immediately. Again there was no listing for "Shopping Essentials" even thought the operator claimed she was looking at it.
I then asked to speak to her manager which she agreed to immediately. However, after being put on hold for a few minutes I was disconnected without ever speaking to a manager.
I tried calling back several more times and got the same sort of run-around which ended with my asking to speak to someone about a customer complaint. I was told there was no one I could speak to about that but I could send an email through their website.
I blame Sky Mall as well as GalleriaUSA for allowing this practice to take place on their website and doing nothing to protect their customers. We plan to file complaints with the Better Business Bureau concerning both of these companies. My husband has also contacte Northwest Airlines, which took his complaint very seriously.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
This report was posted on Ripoff Report on 03/09/2006 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Galleria-USA/Omaha-Nebraska-68114/Sky-Mall-And-GalleriaUSA-website-allowed-GalleriaUSA-to-scam-us-through-a-fake-membership-180247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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