- Report: #457182
Report - Rebuttal - Arbitrate
Complaint Review: Game Stop
Game Stop1005 S. Arizona Ave Chandler, Arizona U.S.A.
Game Stop Return Policy a Rip Off Chandler Arizona
*Consumer Suggestion: Gamestop sells used games with 7 day satisfaction
*Consumer Comment: Why should they take it back?
*Consumer Comment: Standard Stuff, Really....
*Consumer Comment: Return policy Walmart
*Consumer Comment: What?
*Consumer Comment: Umm...
*Consumer Comment: Actually...
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The Game turned out to be too hard for him too play (Sims roller coaster) tried too return the game the same day with receipt in hand and was told I could only exchange the game for the same game or they would buy it back as less the what I paid. Chris who works there told me he dosen't like the policy but basicly i was stuck with it. This policy is not disclosed too you untill you get can read it on the receipt by then its too late the transication is done. 1-800 # also told me the policy is on a sign next to the register well is must be really small because I never saw it on on both my visits too the store.
Called there 800 number and was not allowed to talk to a mananger. Aso was told if I dispute the charge with my credit card compnay I would get in big trouble (there words) I called my credit card company and was told that is not true. So they lied.
Told them I would video tape my self returnig the game with a copy of the receipt and just leave it on the counter. Then I would dispute the charge with my credit card compant knowing the credit card almost always sides with the card holder. From my own experince as a auto repair mananger. Wheather the card holder is right or wrong.
Bottom line they do not take care of there customers and lie to you. Target has a far better policey as well as wallmart I will never spend my hard earned money there again. So they lost a customer over a twenty dollar game. Bad buisness. Dont buy a Game there
This report was posted on Ripoff Report on 05/31/2009 11:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Game-Stop/Chandler-Arizona-85248/Game-Stop-Return-Policy-a-Rip-Off-Chandler-Arizona-457182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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