- Report: #767202
Report - Rebuttal - Arbitrate
Complaint Review: Game Stop
Game Stop625 Westport Parkway Grapevine, Texas United States of America
Game Stop www.GameStop.com Horrible Online Shopping Customer Service Grapevine, Texas
*Consumer Comment: UPS
*Author of original report: A So-Called Remedy
*Consumer Comment: Loyal customer?
*General Comment: Question
*Author of original report: UPS Was Contacted, Twice
*Consumer Comment: UPS
*Consumer Comment: Your still wrong.
*Author of original report: Whiny and Entitled
*Author of original report: Seriously a Company Not Held Responsible?
*Consumer Comment: You're wrong!
*Consumer Comment: ripoff?
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Purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. Called Friday to report and seek a replacement (as it was a gift for my son). Was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take 10 business days.
When asked to speak with a supervisor and gently remind them of my long term purchase history--I was placed on hold 3 times (for 3 minutes or more) and told that representative had spoken to supervisor and the policy stands.
When asked additional times to speak with supervisor, was finally transferred to Jamie at extension 7632, who proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account, 16 purchases in the past 3 months alone--he said it did not matter, they must be protected.
Directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands, just this year alone over $29.99. He said, "Well ma'am that is certainly your choice."
Final resolution: I wait 10 business days for UPS investigation. Upon it going in my favor, I could receive a refund in 5-7 business days if their claims representative approves it. If UPS erroneously find it was delivered in hand, I have no recourse. If the claims representative does not approve the refund, I have no recourse.
My final resolution: To NEVER, EVER spend another dollar of my hard earned money at Game Stop and to find alternatives. I would rather spend more money to avoid the drama (total customer service call time 2 hours) of dealing with a business that sees the value of my business as worth less than $29.99.
This report was posted on Ripoff Report on 08/19/2011 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Game-Stop/Grapevine-Texas-76051/Game-Stop-wwwGameStopcom-Horrible-Online-Shopping-Customer-Service-Grapevine-Texas-767202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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