• Report: #638503

Complaint Review: GameFly

  • Submitted: Tue, September 07, 2010
  • Updated: Tue, September 07, 2010

  • Reported By: Kyle — Colorado Springs Colorado United States of America
PO BOX 93005 Long Beach, California United States of America

GameFly Charged for broken game Long Beach, California

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I joined GameFly in July & my 1st game I received was warped & unplayable upon arrival. I was getting ready to leave to Model, Co to do military training for a month & I reported the game broken, just before leaving. I didn't know that after reporting the game broken, I'd only have 7 days to send it to them before being charged for the game & if it's not received in 30 days, I won't get the full refund. I was under the impression that I can hold onto a rented game for as long as I want so I wasn't worried about it before I left.

When I got back, I noticed that I was charged for the broken game & that my Comcast email account has been deactivated. This email address was what I used for my GameFly account so I couldn't get the emails that were sent. I couldn't find a phone number to reach GameFly customer service so I did a live chat with them on their website. I told them that I was training in the middle of nowhere for a month & I had no phone & internet service & I couldn't ship the game back, but they didn't care. They told me the only thing they could do is a partial refund for sending the game back to them. I cancelled my membership with them & I wouldn't recommend GameFly to anyone.

This report was posted on Ripoff Report on 09/07/2010 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/GameFly/Long-Beach-California-90809/GameFly-Charged-for-broken-game-Long-Beach-California-638503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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