• Report: #407016

Complaint Review: GameStop

  • Submitted: Thu, January 01, 2009
  • Updated: Wed, January 21, 2009

  • Reported By:Northridge California
GameStop
9060 Tampa Ave Northridge, California U.S.A.

GameStop branded gift item without a receipt Northridge California

*Consumer Comment: Nope...

*Consumer Comment: You can not return without a receipt......

*Consumer Comment: You can not return without a receipt......

*Consumer Comment: You can not return without a receipt......

*Consumer Comment: You can not return without a receipt......

*Consumer Comment: This isn't a rip off...

*Consumer Comment: I understand where you're coming from...

*Consumer Comment: I understand where you're coming from...

*Consumer Comment: I understand where you're coming from...

*Consumer Comment: I understand where you're coming from...

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For Christmas, I received two Rock Band/Guitar Hero type guitar stands. One, my son bought and had already put together for me. The other came from another acquaintance and was in a box that was branded GameStop.

Today, I tried to return the duplicate to GameStop. It was complete and had never been out of the box. BUT, I lacked the receipt. So, the clerk told me (eventually, the store manager as well) that they couldn't take it back because they "didn't have anything to scan". They said the SKU is only on the receipt and they couldn't get it from the box.

Is it just me? Or is this just unreasonable? It's a GameStop product (i.e, couldn't have been purchased anywhere else). It's brand new and in the box and I'm returning it within a week of Christmas. Is it really reasonable to refuse to take it back because I don't have the receipt? Is it reasonable to setup a return system that prevents this??

Jerry
Northridge, California
U.S.A.

This report was posted on Ripoff Report on 01/01/2009 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/GameStop/Northridge-California/GameStop-branded-gift-item-without-a-receipt-Northridge-California-407016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Nope...

AUTHOR: Truth Hero - (U.S.A.)

Gamestop does not make a Gamestop branded guitar. Sorry charlie. your not telling the ***Truth***
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#2 Consumer Comment

You can not return without a receipt......

AUTHOR: Mamal81 - (U.S.A.)

Anywhere we go now a days to return something you have to have a receipt. If you do not have the receipt you can only get store credit. In which you can not get cash because there was not a receipt.

Did you want cash or store credit?
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#3 Consumer Comment

You can not return without a receipt......

AUTHOR: Mamal81 - (U.S.A.)

Anywhere we go now a days to return something you have to have a receipt. If you do not have the receipt you can only get store credit. In which you can not get cash because there was not a receipt.

Did you want cash or store credit?
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#4 Consumer Comment

You can not return without a receipt......

AUTHOR: Mamal81 - (U.S.A.)

Anywhere we go now a days to return something you have to have a receipt. If you do not have the receipt you can only get store credit. In which you can not get cash because there was not a receipt.

Did you want cash or store credit?
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#5 Consumer Comment

You can not return without a receipt......

AUTHOR: Mamal81 - (U.S.A.)

Anywhere we go now a days to return something you have to have a receipt. If you do not have the receipt you can only get store credit. In which you can not get cash because there was not a receipt.

Did you want cash or store credit?
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#6 Consumer Comment

This isn't a rip off...

AUTHOR: Djoseph - (U.S.A.)

Company's have the legal power to make their own return policy. Gamestop's policy is no return without a receipt. They are not saying it didn't come from Gamestop, but they need to know if the buyer got it on a 99% off discount. (Not that one exists) I think you should go back to them and ask for an exchange or store credit. Under some circumstances a manager can authorize an exchange (Depending on the store's computer system). Know that if they give you an exchange, you should be thankful, since they only have to follow their policy.
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#7 Consumer Comment

I understand where you're coming from...

AUTHOR: Edgeman - (U.S.A.)

I know that it must seem silly, but the Gamestop employees are bound by the company policy. All returns must include a receipt. I doubt that the store employees have the power to override that.

I wouldn't classify this as a ripoff. Gamestop's return policy is pretty clear and they sold the buyer exactly what he or she asked for. They are not obligated to accept a return without a receipt for you.

If you don't want to ask the giver for a receipt, you can put it up on Craigslist. If its new, you'll probably get close to retail value for it.
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#8 Consumer Comment

I understand where you're coming from...

AUTHOR: Edgeman - (U.S.A.)

I know that it must seem silly, but the Gamestop employees are bound by the company policy. All returns must include a receipt. I doubt that the store employees have the power to override that.

I wouldn't classify this as a ripoff. Gamestop's return policy is pretty clear and they sold the buyer exactly what he or she asked for. They are not obligated to accept a return without a receipt for you.

If you don't want to ask the giver for a receipt, you can put it up on Craigslist. If its new, you'll probably get close to retail value for it.
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#9 Consumer Comment

I understand where you're coming from...

AUTHOR: Edgeman - (U.S.A.)

I know that it must seem silly, but the Gamestop employees are bound by the company policy. All returns must include a receipt. I doubt that the store employees have the power to override that.

I wouldn't classify this as a ripoff. Gamestop's return policy is pretty clear and they sold the buyer exactly what he or she asked for. They are not obligated to accept a return without a receipt for you.

If you don't want to ask the giver for a receipt, you can put it up on Craigslist. If its new, you'll probably get close to retail value for it.
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#10 Consumer Comment

I understand where you're coming from...

AUTHOR: Edgeman - (U.S.A.)

I know that it must seem silly, but the Gamestop employees are bound by the company policy. All returns must include a receipt. I doubt that the store employees have the power to override that.

I wouldn't classify this as a ripoff. Gamestop's return policy is pretty clear and they sold the buyer exactly what he or she asked for. They are not obligated to accept a return without a receipt for you.

If you don't want to ask the giver for a receipt, you can put it up on Craigslist. If its new, you'll probably get close to retail value for it.
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