• Report: #361437

Complaint Review: GameStop.Com, EBGAMES

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  • Submitted: Sun, August 10, 2008
  • Updated: Wed, January 21, 2009

  • Reported By:Norfolk Virginia
GameStop.Com, EBGAMES
www.gamestop.com Internet U.S.A.

GameStop.Com, EBGAMES Gamestop promised to give "virtual code" in 48 hours. Nothing after 5 days, THEN made a lame excuse and didn't care! Internet

*Consumer Comment: Hmmm...

*UPDATE Employee: Sleazy huh?

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So.. for my husbands birthday, I bought him a 500.00 gamestop gift card, realizing they "promise" to deliver it after 48 hours.. which would be WELL in advance for my husbands birthday...

Well - guess what? It never showed up. When I checked the status, it continually said "verifying".
Well - I email them to find out the issue, and was promptly told that they had to verify my credit card WITH my bank, and since they "couldn't" (allegedly) that I needed to send them a full credit card statement by fax.

Okay - NO! I don't want their sleazy employees asking for my bank statement, then using it to buy whatever they want.. so I said that I am not sending my personal details, they then informed me that they could not process my order.

When asked why they didn't inform me there was a problem - they said they had sent emails... funny thing is, I didn't get it, and I DO have a spam folder that I check regularly to make sure there are no displaced emails, so their NEGLIGENCE caused me a big inconvenience in the fact that their "promised" delivery of 48 hours actually NEVER came - and they hadn't the decency to inform me there was an "issue"

And what is this about sending my credit card statement? It seems like a pretty weird policy, my gut feeling tells me they were trying to take it and rip me off.
So be VERY wary - the people at gamestop.com, the employees are obviously trying to obtain your personal information to either sell it, or use it for their own benefit and clean you out.

Also - if this IS some legit policy (which I know it not to be considering I bought a gift card earlier in the year and this did not happen) - then they should be ashamed of themself for their lack of professionalism and customer service.

As it stands - the money is still "on hold" in my bank account and if it is charged to me after I have now told them to cancel the order (since its pretty much useless and their lack of helpfulness made me reluctant to deal with them and wary of their suspicious behavior..).. if that amount if still charged to me, they will be stuck with a HEFTY lawsuit.

But..the bottom line is.. they do not deliver what they say, they have suspicious "con like" behavior in asking for more of your personal information.. and I know that I will definitely not be using them again.

Andrea
Norfolk, Virginia
U.S.A.

This report was posted on Ripoff Report on 08/10/2008 11:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/GameStopCom-EBGAMES/internet/GameStopCom-EBGAMES-Gamestop-promised-to-give-virtual-code-in-48-hours-Nothing-after-361437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Hmmm...

AUTHOR: Truth Hero - (U.S.A.)

Gift card for $500? WOW, gift cards work instantly after being paid for. Maybe you should tell the ***Truth***

And you shouldn't call people that you have never met sleazy...even in your fantasy story.
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#2 UPDATE Employee

Sleazy huh?

AUTHOR: Cooper - (U.S.A.)

First off, gift cards are best bought in the store in my opinion.

Second, I am pretty sure that corporate policy doesn't include "stealing" your personal information to "sell it" or anything else. You're paranoid. Rightly so, I suppose. Anyway, you should've had the order invoice when you bought it, and printed it for your records (like it says to do). If you somehow didn't get the email the order number would've likely sufficed.

Next, I thought it was common sense to black out all but the last 4 digits of your CC, along with your address, etc when providing such proof of purchase (This is not an uncommon method for online retailers).

Sorry you had problems, but I can say that very likely gamestop doesn't have a conspiracy to sell their customers personal information.
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