• Report: #952823

Complaint Review: Gamefly

  • Submitted: Tue, October 09, 2012
  • Updated: Tue, October 09, 2012

  • Reported By: Kaleb — Selah Washington United States of America
5870 W Jefferson Blvd. Ste J Los Angeles, CA 90189 Internet United States of America

Gamefly Unwilling to return purchased game, sent to them in error. Internet

*UPDATE Employee: GameFly Support

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I had been a member of gamefly for several years, In good standing, and had been overall fairly happy, other than the length of time games take to receive.

That all changed fairly recently.  I had a month or two ago purchased a copy of Skyrim for Xbox 360. They shipped me the box for it and all other applicable items.

Then a week or two ago, when I had two games from them, Prototype and Tom Clancy's Future Soldier both for 360, I shipped them back in order to receive new games.

Unfortunately I had accidentally put in my copy of Skyrim in the sleeve for Future Soldier.  At this point gamefly "assumed" that I must have wanted to return to them the game that I had purchased, and still had the box and everything else for.  So they processed the game back into their system, and I recieved an email telling me I got a whole 5 dollar refund (because of the THIRTY FIVE DOLLAR restocking fee).

Why would they take the massive leap and assume that I would return my game that I purchased just 2 months before, without any of the boxes, and be satisfied with getting 1/6th or less than what I paid for it back?  Nevertheless, they did.

I sent a couple of emails to their support, and got back responses saying basically that the game was now theirs again, and if I wanted I could buy it again.  I called the company, and they said that they had sent out the game to other members, and could not ship me another copy.  They did then give me a full refund, which I will use to buy the game elsewhere if I want it again.

I still feel like they basically stole the game from me, and refused to give it back.  I am curious what happens if someone were to send a game that they bought elsewhere to gamefly on accident, would they keep that as well?

At this point even with the refund, I am considering legal action, as well as cancelling my account.

Very unhappy, I feel like I was stolen from by Gamefly.  It was my mistake to send it, the first time I've done that in over 4 years of being a customer, but the lack of any system to confirm if I meant to send the game back for a refund, and the simply processing of it without my consent, combined with the unwillingness to simply send me a replacement copy, makes me want to cry from the hilltops for people to stay away from this company.

This report was posted on Ripoff Report on 10/09/2012 11:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gamefly/internet/Gamefly-Unwilling-to-return-purchased-game-sent-to-them-in-error-Internet-952823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

GameFly Support

AUTHOR: GameFly Support - (United States of America)


We apologize for your experience. In order for us to further assist you in resolving this matter, please contact us anytime, 7 days a week, at facebook@gamefly.com

Thank you, 
The GameFly Team 
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