- Report: #814321
Report - Rebuttal - Arbitrate
Complaint Review: Gamepal
Gamepal Hasn't Paid for Account Internet, Internet
*Author of original report: Retracting Statement: GamePal Is AWESOME
*Author of original report: Update:Contact received
I never received a confirmation email with my order number. I logged into my Gamepal account, and did not have a pending account sale. I thought little of it, as I was leaving the next day for the holidays.
Their website states that you can receive payment in as little as 10 minutes. I suspected it'd be closer to 24 hours.
On the 22nd, I received multiple e-mails from NCSoft stating a)my account had been accessed by an unusual IP, and b)that my account e-mail had been changed. I knew then that Gamepal had received my account information and had accessed the account.
On the 22nd, I sent them an e-mail as I had noticed they had yet to pay for the account, but I could no longer access it.
On the 23rd, I sent them multiple e-mails requesting payment, and stating my intention to contact the FBI/IC3 in regards to wire fraud.
On the 23rd, I received what looks like an automated e-mail reply from Randy Boyette in their Accounts Department, with the job title Submission Support: Agent 1. The e-mail stated I needed to take no action other than wait.
I responded to Randy's e-mail on the 23rd stating my displeasure with the service, and requesting payment. I received no response. I sent another e-mail the the 25th reiterating my intention to contact the authorities if I had not received payment in a timely fashion.
On the 26th, I received three emails that were designated as Autoreplies, two of which were titled Customer Support, and another which was titled Order Verification (Buyers Only). They were not signed.
I responded on the 27th that I was still awaiting payment. I am also still waiting for my order number so that I can check the status of my account sale through their website.
I have received no replies other than what appear to be automated responses. I understand it's the holidays, but this poor level of communication regarding almost $600 is ridiculous. I want to be paid, or I want my account back intact, with all gear, currency, and other consumables accounted for.
This is Step 1. As stated, I will contact IC3 for wire fraud charges on the 31st, 10 days after initial account submission.
This report was posted on Ripoff Report on 12/27/2011 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gamepal/internet/Gamepal-Hasnt-Paid-for-Account-Internet-Internet-814321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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