• Report: #422450

Complaint Review: Gamepal.Inc Looted.com , Accountgear.com , Gametag.com , Mmotoons.com , Toongo.com

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  • Submitted: Tue, February 10, 2009
  • Updated: Sun, April 03, 2011

  • Reported By:Mansfield Ohio
Gamepal.Inc Looted.com , Accountgear.com , Gametag.com , Mmotoons.com , Toongo.com
Nationwide U.S.A.

Gamepal.Inc ,Looted.com, Gamepal.Inc , Gametag.com, Accountgear.com , Mmotoons.com , Toongo.com , NewGamepal.Inc Rip-off $400+ Filed report with Attorney Generals Offices company is Chinese and using fake registers in DNS Gamepal.com Worldwide

*Author of original report: Resolved and completly Satisfied

*Author of original report: Update April 30th 2011

*UPDATE Employee: Issue Resolved

*Author of original report: I am a real customer and lost $400.00.

*UPDATE Employee: False Report: Customer Does Not Exist

*Consumer Comment: Same thing happened to me.

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I have done a bit of research on an order I placed with Looted.com. I placed a character order with them and still have not received my order (Months later). Thanks to RackSpace I have found that they are all linked together I have filed a dispute with PayPal but lost $ 400.00 to this Chinese company. I have filed a complaint with Internic for False DNS contact info. They use multiple domains to rip off people and pretend to be American.

67.192.152.162 Looted.com
Owned by Gamepal.Inc

67.192.152.162 Looted.com
Rackspace.com, Ltd. RSCP-NET-4 (NET-67-192-0-0-1)
67.192.0.0 - 67.192.255.255
GamePal Inc RSPC-1205122147762268 (NET-67-192-152-160-1)
67.192.152.160 - 67.192.152.167

67.192.152.162 gametag.com
Rackspace.com, Ltd. RSCP-NET-4 (NET-67-192-0-0-1)
67.192.0.0 - 67.192.255.255
GamePal Inc RSPC-1205122147762268 (NET-67-192-152-160-1)
67.192.152.160 - 67.192.152.167

Accountgear.com,Belrionaccounts.com,Gametag.com,Mmotoons.com,Toongo.com,Newbville.com
1220 N. Market Street, Suite 806
Wilmington, Delaware 19801
United States

Character.net
Characters.net

Ffxiaccount.com
Smith, Michael ves497@gmail.com
7550 Roguewood Dr NE
Belmont, Michigan 49306
United States
(919) 610-0566

Mygamemail.com
Robey, Adrian ajrobey@gmail.com
3005 Imperial Oaks Dr
Raleigh, North Carolina 27614
United States
9197579648

Oloot.com
nc, Loot accounts@accountmine.com
1220 N. Market Street, Suite 806
Wilmington, Delaware 19801
United States
6166172447

Wowbuyaccount.com
Smith, Michael ves497@gmail.com
7550 Roguewood Dr NE
Belmont, Michigan 49306
United States
(919) 610-0566

Daocaccount.com
Looted.com
Lotroaccounts.com

GamePal Owns:
72.32.54.144 - 72.32.54.151
72.32.54.146 - Gamepal.com

World-of-warcraft-character.com
Smith, Eric ves497@gmail.com
4209 Lassiter Mill Road Suite 409
Raleigh, North Carolina 27609
United States
6167170287

Accountgears.com
nc, Loot accounts@accountmine.com
1220 N. Market Street, Suite 806
Wilmington, Delaware 19801
United States
6166172447

Accountmine.com
Inc, Loot accounts@accountmine.com
1220 N. Market Street, Suite 806
Wilmington, Delaware 19801
United States
6166172447

Accountsgear.com
Javier, Venalou venalou@gmail.com
ENS INC.
4209 Lassiter Mill Road Suite 409
Raleigh, North Carolina 27609
United States
8885586449

Domain Owner:
Luke Simpson
6044 W Brooks Avenue
Las Vegas, Nevada 89101
United States

Charles
Mansfield, Ohio
U.S.A.

This report was posted on Ripoff Report on 02/10/2009 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/GamepalInc-Lootedcom-Accountgearcom-Gametagcom-Mmotoonscom-Toongocom/nationwide/GamepalInc-Lootedcom-GamepalInc-Gametagcom-Accountgearcom-Mmotoonscom-Toong-422450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Resolved and completly Satisfied

AUTHOR: Charles - (U.S.A.)

Took a bit but it is all finally resolved and I would have to blame most of it all on the communication system (which they are currenlty fixing). Thank You to the new managment at Looted,  I am now a satisfied customer (you can disregard the last post as it was posted in haste).
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#2 Author of original report

Update April 30th 2011

AUTHOR: Charles - (U.S.A.)

Update April 30th 2011
I have a huge archive on these companies now. Looted was in contact with me as you can see from the post here and provided me with a promo code refund. After using the promo code the same issues occurred again but this time they only got me for $2.00. They are now no doubt a Scam based company.
----------------------------------------------------------------------------------------
Account Services accounts@looted.com
Sent: Wed 1/21/2009
Hi there Charles,
 Thank you for your account purchase!
This is a confirmation email for your purchase of the '70 Dwarf Priest on *Transferable To New Account/Any Alliance Server* (World of Warcraft (US))Dark NATP' account. Your orderid is 125306. Please retain this email for your records. Upon verification of payment, we will get in touch to let you know the account information.
 Once again, we thank you for your business!
 Sincerely,
Account Services
------------------------------------------------------------------
From: MMO Accounts Tech Support [mailto:accounts@warcraftloot.com]
Sent: Tuesday, February 03, 2009 11:00 AM
To: Charles
Subject: Re: MMO Accounts Team - missed chat from charles@eaglemark4.com
Greetings,
Thank you for your order. We have successfully received your payment, and you have been verified.
Please note, we are a bit backed up due to some downtimes we experienced earlier this week. We are rushing quickly and hope to get you ordered delivered within 1 to 96 hours. Any delays otherwise, we will do our best to notify you. We are terribly sorry for the wait,
If you have any additional comments to add in the meantime, feel free to let us know.
Thank You!
Jordan Ohman
Accounts Technical Support Agent III
----------------------------------------------------------------------------------------
From: Looted Tech Team - www.looted.com
Date: Wed, 4 Feb 2009 07:07:32 -0500
To: Charles
Subject: REQUIRE RESPONSE -- DISPUTE FILED, CANNOT DELIVER MERCHANDISE
Hello,
Thank you for your order. We appreciate your business and continued support. In an attempt to review your account and begin the delivery stage of your order, we noticed that you filed a PayPal dispute. When a PayPal dispute has been opened, we cannot in any way deliver your product unless we have been paid for it. This is a standard business model for all businesses worldwide. Even if we made an exception, we have no guarantee you will close the dispute.

The reason we cannot deliver your account while a dispute is open is specifically due that PayPal has now frozen the funds, and neither of us have them as PayPal is holding onto them until the dispute has been closed. A good example is you paid for an item such as a car, but before the merchant could sign over the car you are holding the payment until you receive the car. Well the good news is a car is a tangible item, so it is easier for someone to go after you even if you didn't follow up right? However this is not the case for a virtual item, so we have to receive the payment before we can issue delivery.
As a result, the only options we can offer on our end until you decide to close the dispute are
1). Wait for the dispute to close on it's own, and then we will deliver the product once the dispute has been closed which could take 1 to 3 months for PayPal to resolve the dispute.
2). Close the dispute now, and I will make sure they attempt to expedite delivery on your product even though we are a little bit backed up currently.
Please keep in mind that we cannot continue to assist you any further if you do not want to resolve the issue otherwise we will go back and forth without resolving anything. We will wait until the dispute is closed, and then move forward from there. Thank you.
Warm Regards
Jodi McClain
Accounts Revisions
------------------------------------------------------------------------------------------------------------------------------
Date: 3/20/2011
Dear Charles,
I am e-mailing you trying to see if you are the Charles that is experiencing issues still on a past order with our company. If this is not the same Charles, please disregard this e-mail. If you have any additional questions or inquiries, feel free to reply back to this e-mail as we are available 24/7 to assist you!
Thank You!
Brian Davis
Technical Support: IV
Accounts Department
----------------------------------------------------------------------------------------
Date: 3/21/2011
Dear Charles,
Thank you for your reply. Your gift code can be found below.
Gift Code ($388): XXXXXXXXXXXXXXXXXXX
If you have any additional questions or inquiries, feel free to reply back to this e-mail as we are available 24/7 to assist you!
Thank You!
Brian Davis
Technical Support: IV
Accounts Department
-----------------------------------------------------------------------------------------
On Tue, Mar 22, 2011 at 3:17 PM, LOOTED.COM - www.looted.com <support@looted.com> wrote:
Charles,
I have an update on your order.
The account you ordered we thought the password had been changed until we found out recently that the account is actually one which has already been merged to a battle.net and was already delivered. Unfortunately, our systems did not remove it from the website.
Is there another account you'd want in exchange for this? Feel free to copy and paste it into this e-mail rather than placing a new order.
If you have any further inquiries, feel free to send us back an e-mail anytime.
Thank You!
Valeria Garcia
Technical Support: I
Accounts Department
-------------------------------------------------------------
Date: 3/24/2011
Charles,
Please send replies to these two e-mails with the addition of this one.
BobbyeGorensteinFqV@yahoo.com
Anthony611Watat@gmail.com
If you have any additional comments to add in the meantime, feel free to let us know as we are available 24/7 to assist you!
Thank You again and sorry for calling so late into the evening.
Robert Lane
Technical Support: II
Accounts Department
--------------------------------------------------------------------------------------------------------------------------------------
From: support@mail04.net on behalf of looted.com
Wed 3/30/2011 7:38 AM
We are the proprietors of Loot Inc, with whom you have an agreement contained in the Terms and Conditions and Licensing Agreements provided on our site (The Agreement").
I apologize for not getting back with you sooner on this issue as I was out until Wednesday. I informed the support department to hold on this issue until we have all legal issues resolved. In order to proceed here, this is what we need done.
             We need you to update the e-mail on the RIPOFFREPORT to support@looted.com
             We need you to update the e-mail on the McAfee website to support@looted.com (this page is just a copy/paste of what you wrote). If you don't have the login information to this, you may reset it here.
             Upon updating this information, you will then send us an e-mail informing us you have updated the information.
             Once we receive this e-mail, we will then transfer the account rights to the world of warcraft account name LIGONMAXIMUS44 to your e-mail as well as all information in order to successfully merge this account with your existing battle.net account as well as an additional gift code for the remaining balance left over. 
             If in event we fail to deliver the Product within 24 hours after completing this process, you have the right to repost the information again (we will change the password to the ripoffreport account so if we haven't changed the information to the actual ripoffreport account, then the likely reason is we haven't received your e-mail reply).
You may contact us at the following email address: support@looted.com for all further communications.
This communication is written without prejudice to our rights and remedies, all of which are hereby expressly reserved.
Yours faithfully,
Mark Simpson
Legal Department
------------------------------------------------------------------------------------------------------------------------------
What a disaster!
I have plenty more documentation, server logs and phone numbers for them.  Anyone that request you to update the e-mail on the RIPOFFREPORT to support@looted.com is a bunch of scammers I am sure their Legal department can understand how unethical this is. The same group scams on the following domains :
(((Redacted)))
 
-Charles


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 UPDATE Employee

Issue Resolved

AUTHOR: CSR Agent - (USA)

Charles,

What is your order number and/or e-mail address?

- CSR Agent
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#4 Author of original report

I am a real customer and lost $400.00.

AUTHOR: Charles - (U.S.A.)

I am a real customer and my Paypal history can show the purchase and transaction. Also I have a open complaint with paypal aswell. This was a charactor purchase through Looted.com, I also have a police report filed here in ohio just for future evidence. Instead of trying to state I am not a customer mabye you can contact me a resolve the issue directly. All of the domain names listed are all tied to the same company.
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#5 UPDATE Employee

False Report: Customer Does Not Exist

AUTHOR: CSR Agent - (USA)

Dear Charles,

We apologize for not getting back with you sooner on this issue.

After my review of your complaint, we were unable to find any customer around the time you purchased that is remotely close to the issue you are having under the name Charles nor do we see any issues at all during this time frame.

While I'm not sure who your complaint is with as you listed 50+ people including names, random companies, random websites that don't even work or exist, we simply cannot assist you with any of the information you provided so we will assume that your issue was resolved, or that your issue is not with our company.

Thank you.

- CSR
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#6 Consumer Comment

Same thing happened to me.

AUTHOR: Cody - (U.S.A.)

This same thing happened to me, and I have been firing through whois' of all their fake sites as well. I'm doing my best to get my money back, but sadly don't see it happening any time soon if at all. All of the numbers in their domain registration info are fake, except for Eric Smith's which is just turned off. His phone number is registered under the name Venna Smith, possibly his wife, who also apparently "lives" at 4209 Lassiter Mill Rd. Suite 409. I don't know what these guys are up to, whether or not they are really American, or real at all ... but it needs to be put to an end and I will do my best to fight this and get something out of it for everyone who has ever been scammed by these a*******.
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