- Report: #1070549
Report - Rebuttal - Arbitrate
Complaint Review: Gamersfirst
Gamersfirst Reloaded Games APB Reloaded: Ripped off for hundreds of dollars Internet
*Author of original report: An absolutely useless response.
*UPDATE Employee: response to ripoff report - account blocked for illegal in-game activities
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I originally started playing APB Reloaded when it was originally released by Realtime Worlds. The game was purchased by Reloaded Games when it failed, and re-launched with a Micro-transaction based economy and has been quite successful since.
Since it's re-launch, I have put close to 1100 hours into the game developing 4 different characters, and have spent $325 on gameplay and content, only to be banned by an admin for supposed hacking. Now, I've never hacked on a game before in my life, nor have I started now. When I submitted a ticket to their support, I was informed by an automated e-mail that I had been banned for cheating, my account would not be re-enabled and any current and future tickets would be automatically closed.
When I submitted a ticket to Punkbuster (their anti-cheat system) for further details, I was told nothing more than I had learned from Gamersfirst. [continued below]....
After I received NO help from Gamersfirst or Evenbalance (the company which makes Punkbuster), I have submitted a complaint to the Better Business Bureau and have seen NO response from Evenbalance. Upon further research, I have found BBB complaints from others regarding identical issues which have been met by Gamersfirst / Reloaded Games with absolute apathy, and complete neglect to assist the consumer. Basically, they have taken our money and punished us for it.
What I would like to see happen is that my account gets unbanned so I can resume playing this game. But what I would like to see more is that nobody else gets ripped off by this company the way I (and many others apparently) have been.
This report was posted on Ripoff Report on 07/27/2013 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gamersfirst/internet/Gamersfirst-Reloaded-Games-APB-Reloaded-Ripped-off-for-hundreds-of-dollars-Internet-1070549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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