Gamestop Don't give them your good working equiptment. Thats not what they give you in exchange. Grapevine Texas

Dear Shari7669,

I am sorry you are having so much trouble with the Xbox360.  I am an employee of Gamestop, as well as the previous owner of a malfunctioning 360 unit, so I can understand your frustrations.

Unfortunately, your anger seems to be a bit misplaced.  The "Red Ring of Death" is caused by faulty Xbox construction on the part of Microsoft, which has little to do with Gamestop itself. 

You never specified in your letter if you or your son purchased the Xbox unit "new" or "used".  If you did buy the unit in brand new condition, please refer to the warranty information (provided and supported through Microsoft) for repairing your unit.  Also, Gamestop is not responsible for testing NEW units, as it would force us to remove the unit from the case, voiding any sense of the word "new". 

If you bought your 360 used, please know that Gamestop employees test each and every system trade-in at the time of the trade-in transaction.  The test we perform is little more than simply plugging it in and running a game on the unit for a total of 5 minutes to ensure the unit is in working condition.

It is impossible to test for the Red Rings in our stores, as the Rings could occur at any moment without warning.  It IS a Microsoft defect, and one that needs to be resolved through their company. 


Again, I truly am sorry that you experienced this stress in the first place.  An employee of Gamestop could have saved you a lot of time and trouble by simply giving you these instructions the first time you came back with this complaint.  I hope you find resolution to this issue. 

Have you contacted microsoft? The red ring of death is covered under warranty.

They will fix it free as long as the x-box is not out of warranty.


The game shop has no way of testing to know if an XBOX is going to break or not. All they can do is see if they work.

As for the trade in, you got 25% of value. They will sell it for 50% of value.

Have you contacted microsoft? The red ring of death is covered under warranty.

They will fix it free as long as the x-box is not out of warranty.


The game shop has no way of testing to know if an XBOX is going to break or not. All they can do is see if they work.

As for the trade in, you got 25% of value. They will sell it for 50% of value.

Have you contacted microsoft? The red ring of death is covered under warranty.

They will fix it free as long as the x-box is not out of warranty.


The game shop has no way of testing to know if an XBOX is going to break or not. All they can do is see if they work.

As for the trade in, you got 25% of value. They will sell it for 50% of value.

Have you contacted microsoft? The red ring of death is covered under warranty.

They will fix it free as long as the x-box is not out of warranty.


The game shop has no way of testing to know if an XBOX is going to break or not. All they can do is see if they work.

As for the trade in, you got 25% of value. They will sell it for 50% of value.