• Report: #551999

Complaint Review: Gamestop

  • Submitted: Sun, January 10, 2010
  • Updated: Fri, June 29, 2012

  • Reported By: calvinusa — Jacksonville Florida United States of America
Gamestop
13740 Beach Boulevard Jacksonville, Florida United States of America

Gamestop WARNING / RIP OFF - Don't buy extended warranties! Jacksonville, Florida

*Consumer Comment: Customer Service 101

*REBUTTAL Owner of company: Dingbats?

*General Comment: Never had a problem...

*Author of original report: You just don't get it...

*Consumer Comment: Keep the receipt

*UPDATE Employee: Stolen

*Author of original report: Ridiculouse

*UPDATE Employee: Don't lose things?

*UPDATE Employee: Don't lose things?

*UPDATE Employee: put the recipt in a safe

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Gamestop is one of the only stores in the USA that encourages you to purchase an extended warranty....but...keeps no record of it on their computers.  If you have no receipt after 6 months - to bad for you - to good for them.  You pay for the service - they hope you lose the receipt - which most do = big profits.  I bought a brand new Nintendo DS on which one of the screens went out - I purchased the extended warranty...but - no receipt = my tough luck and their profit.  Shame on you Gamestop - you just lost a long time customer!  Bxxx Bxx(((REDACTED))) - here I come.


 

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 01/10/2010 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gamestop/Jacksonville-Florida-32224/Gamestop-WARNING-RIP-OFF-Dont-buy-extended-warranties-Jacksonville-Florida-551999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 7Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Customer Service 101

AUTHOR: Boozer441412 - (United States of America)

After viewing the comments from employees of Gamestop, I can only wonder if they're still working for the company.

Almost every comment claimed that the customer was the idiot for not keeping their receipt, and even going so far as to say it's as important as the title to a car!

Yes, some people are idiots...  But let's also keep in mind that the customers aren't the only idiots.  Gamestop did give a console theif a new, working system, despite several warning flags that indicated something wasn't right.  And after discovering the system was indeed stolen property, Gamestop informed the police, not because it was the right thing to do, but "in order to keep the victim as a customer."

Ultimately, Gamestop should strive to give their customers the best experience possible, receipt or not.  And in a situation where improvements can be made, such as updating an outdated system to keep track of extended warranty plans, the improvement should be implemented.  After reading the namecalling from Gamestop employees (who are on this website directly represent Gamestop and not themselves) about their customers, I get the feeling that customer satisfaction isn't a priority in several of the stores.
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#2 REBUTTAL Owner of company

Dingbats?

AUTHOR: Nukey - (United States of America)

My store treats our customers just fine. 75% of our customers are friendly regulars, and only about 2% are dipshits who come in and demand free things and extra special attention because they were too stupid to keep an important receipt. I'm inclined to believe that our store isn't the problem, and that you're running out of arguments.
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#3 General Comment

Never had a problem...

AUTHOR: km_pg - (United States of America)

I've been doing business with Gamestop for many years, and have never had a problem. Of course, I save all of my reciepts. Even once when I had a problem with a few games that my brother bought, and he didn't have the reciept, we calmly explained the problem and they were glad to help us, even with no reciept, as they had our names in the system and proper ID provided by us.

I work as a customer service agent (in a different company of course) and in my experience, I am more likely to go out of my way for a nice customer with a legitimate problem, rather than for a customer with a bad attitude, who keeps saying "This is terrible! I've been a long time customer! You NEED to do this for me! I'll report you and take my business elsewhere!"

Personally, I'd be glad if you take your business elsewhere. A company doesn't need your bad attitude.

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#4 Author of original report

You just don't get it...

AUTHOR: calvinusa - (United States of America)

So...of course you'll deal with stolen property. You're the dingbats that allowed it with no proper id.  But what about the rest of us?


This has nothing to do with saving your receipt anymore...this has to do with how you treat your customers. 


So - you made your choice and I make mine.  There are MANY other business who keep proper records on the computer  when you purchase and all you need is the proper merchandise and your id - you do not need the receipt...and they take care of your merchandise just fine. Gamestop chooses not to do this - so thats your decision and mine is byeeeeeeeeee.

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#5 Consumer Comment

Keep the receipt

AUTHOR: Ramjet - (U.S.A.)

Just keep the receipt. 

I just don't understand why that seems like such a big challenge. If you're so unorganized that you can't deal with that you must have many other challenges in your life.

Silly.

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#6 UPDATE Employee

Stolen

AUTHOR: Nukey - (United States of America)

While corporate has a record of our warranty to an extent, in the computer system in OUR STORE, the warranty information can only be pulled up by the WARRANTY NUMBER which is on your receipt. Don't tell me I don't care about my customers because I can't magically summon your warranty number out of nowhere, I did not write the Gamestop computer software, and the person who did write it probably didn't exclude that out of malicious intent.

Furthermore, here's a story for you. One time a customer came in with a broken X-box from a year ago claiming he lost his receipt and didn't KNOW if he had a warranty and gave us the serial number of the system. We called corporate and found that there was a warranty under that serial number, but the man's phone number and the one on record did not match. He claimed it was his old phone number so we told him we'd change it, however while processing the transaction I asked to see his driver's license and found that the name on the license was different from the name the warranty was filed under. He told me that was his girlfriend's name and that she'd bought him the warranty, and raised a big stink about how we have to help him since his serial number has a warranty and Gamestop hates everyone and blah blah blah, so we completed the transaction and he left with his new system.
A couple days later a customer came in asking if we had seen anyone try to sell a system with a serial number he gave us. Upon calling corporate to get information about the system we found it was the very one that man had come into the store with.

IT WAS A STOLEN SYSTEM. Suffice it to say, the victim was not very happy to find out about what happened and was angry that we let the man switch out his x-box without the receipt. We did turn the thief's information over to the police, in order to keep the victim as a customer, but the whole situation made us look very bad. And it's because of customers like YOU who refuse to have proof of purchase and piss and moan about us not being responsible for it that this sort of thing happens.


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#7 Author of original report

Ridiculouse

AUTHOR: calvinusa - (United States of America)

Such a copout response.  Keep your reciept....dah - really?  How about Gamestop do customers a real service instead of telling them to keep your reciept - do what other companies do - when you buy an extended warranty - Gamestop keeps a record of it on the computer....gee - we live in the computer age! And to say everyone requires reciepts is just simply NOT TRUE. In fact - MOST companies do keep a record of your extended warranty.  I'm paying for an extra service so give me extra service.  How can you be scamed if you record the serial number and warranty info?  Like I said - without mentioning any stores - most do have a record of it and a service to their customers - guess you don't care enough about your customers.  You know just as well as I do - the best profit for a store is for someone to buy a gift card because most lose it or don't use it - pure profit to the store....thats fine - but you use the same principle for extended warranties...tell them Keep The Reciepts - cause you know darn well that most won't....hah - pure profit for Gamestop - Like I said - Shame on you!
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#8 UPDATE Employee

Don't lose things?

AUTHOR: Nukey - (United States of America)

I really have never understood why this is even an issue. MOST stores in the country will require you to have proof of purchase to make a return to avoid being scammed. Believe it or not, customers can be scammers too. So when we ring up your system and offer you the warranty, we staple your receipt to the inside of a bright red pamphlet explaining your terms and conditions and hand it to you saying 'PLEASE DON'T LOSE THIS', or at least everyone at MY store does.

You would think after being handed something important you would put it with other important documents so that you wouldn't lose it, rather than blame us because you can't keep track of your own paperwork. I mean, would you do this with a car title?

Now then, putting that aside, we can sometimes access your warranty information if we call corporate with your serial number and other information and can get it back for you, however there are limits to this.
They don't keep this information forever and I have no idea how long they keep it, nor is this my fault or in any way related to my store's records.

The other catch is that if a customer comes into my store treating ME and MY employees like dirt because THEY lost their receipt, I usually decide not to go out on any extra limbs for that person, because I don't believe having a bad attitude should be rewarded. However if a customer politely asks me to try and look up their warranty confirmation and it is within my power, I will do everything I can.

All of this information is very neatly printed on any receipt, on your warranty pamphlet, AND on a sign we typically keep at our counter, telling you that you MUST HAVE YOUR RECEIPT FOR ALL RETURNS, so saying you didn't know would just be saying you weren't interested to read your OWN warranty.
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#9 UPDATE Employee

Don't lose things?

AUTHOR: Nukey - (United States of America)

I really have never understood why this is even an issue. MOST stores in the country will require you to have proof of purchase to make a return to avoid being scammed. Believe it or not, customers can be scammers too. So when we ring up your system and offer you the warranty, we staple your receipt to the inside of a bright red pamphlet explaining your terms and conditions and hand it to you saying 'PLEASE DON'T LOSE THIS', or at least everyone at MY store does.

You would think after being handed something important you would put it with other important documents so that you wouldn't lose it, rather than blame us because you can't keep track of your own paperwork. I mean, would you do this with a car title?

Now then, putting that aside, we can sometimes access your warranty information if we call corporate with your serial number and other information and can get it back for you, however there are limits to this.
They don't keep this information forever and I have no idea how long they keep it, nor is this my fault or in any way related to my store's records.

The other catch is that if a customer comes into my store treating ME and MY employees like dirt because THEY lost their receipt, I usually decide not to go out on any extra limbs for that person, because I don't believe having a bad attitude should be rewarded. However if a customer politely asks me to try and look up their warranty confirmation and it is within my power, I will do everything I can.

All of this information is very neatly printed on any receipt, on your warranty pamphlet, AND on a sign we typically keep at our counter, telling you that you MUST HAVE YOUR RECEIPT FOR ALL RETURNS, so saying you didn't know would just be saying you weren't interested to read your OWN warranty.
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#10 UPDATE Employee

put the recipt in a safe

AUTHOR: coretta - (United States of America)

I work at gamestop, and as a casheir, I do indeed encourage people to buy the extended warrenties. they are a great investment if you know you might get hard handiling of your system or game, and many times it has been proven invaluable to many different people.

I also encourage them to keep their receipts in a safe place, like in the case, or in a safe so that they will not get lost. I am saddend to see that you do not like gamestop anymore, but I know that whoever does get your business will be happy that they have it.

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