- Report: #799408
Report - Rebuttal - Arbitrate
Complaint Review: Gamestop
Gamestopjonathan moore pike columbus, Kansas United States of America
Gamestop Won't Buy Unopened Merchandise, Accuses Customers of lying and stealing Wal mart just as bad columbus, Kansas
*UPDATE EX-employee responds: GameStop could NOT have offered to buy it from him.
*Consumer Comment: same
*Consumer Comment: Wow
*General Comment: what the **** is wrong with you?
*General Comment: Is this real?
*Consumer Comment: Go away, Walter....
*Author of original report: Why Not?
*Consumer Comment: No one's trying to take away anyone's rights
*Consumer Comment: Reply to Adolph like i care what you think you can't take my rights away
*Consumer Comment: Hey i don't have to go any where got that you're not the boss of me i don't care who shuns me you're like the others who protect these crooks i don't have to put up being treated unfairly
*General Comment: To the prime candidate of all time idiocy......
*Consumer Comment: Charles, we're not thinking businesses should rip us all off....
*Consumer Comment: Oh and business owners or employees don't rip-off customers or lie to them its ok for them to steal or take advantage of us but don't dare do that to them
*Consumer Comment: Serial numbers
*Consumer Comment: From a retail employee
*Consumer Comment: The people attacking the op are the real frauds and scammers cause they protect the real liars and frauds
*UPDATE Employee: Gamestop trades
*Consumer Comment: This guy has to be a put on
*Consumer Comment: A good example
*Consumer Comment: XBox
*Consumer Comment: wait
*Consumer Comment: This is a joke right
So the xbox came and I let it sit, unopened for about a week while I decided what to do with it. It was selling on Amazon for $200 and I didn't really want to fool with the craigslist bozos, and I thought I might wind up giving it to someone as a gift or at a really reduced price.
Well, everyone I would have given it to already had one or didn't want one. So after about a week of it sitting around, I decided to take it to Wal-Mart. It was never opened, so I didn't think it would be a big deal to get at least a store credit. Everything was going okay at the exchange counter, I almost had my gift card. Then the girl had to call over a CSM. She proceeded to tell me that I only had fifteen days to return electronics, and had to have a receipt. I had a receipt, but it was from Amazon. I assured her that it was bought last weekend. She said, "okay, no receipt, you give us the time and day and we will find you on security cameras buying the xbox. Then you can have the refund." I told her I had to call my grandparents that bought it for me and find that out. I left the store.
Then I went to Gamestop. I told the clerk I wanted to know how much they would give me for the xbox. She looked at it briefly, and said that since it was never opened, they couldn't buy it. Said Wal-mart asked them not to buy unopened merchandise because it was all clearly shoplifted from them, and the shoplifters were trying to convert the goods into cash. I pointed out the fact that if I was a shoplifter, wouldn't I be aware of the policy, and simply take the cellophane and packaging off the product before bringing it in? I mean what would I care? If I stole it, wouldn't I be just as happy to get $100 as $150? I left the packaging intact as a show of good faith that the item was brand new, and was never touched since it left the factory.
What's their deal? They could've given me $150 and sold the thing for new. But I guess they can't stand paying a fair price, so they want everything opened so they can invent problems that detract from their offer. Guess they can't fabricate lies about the condition of the product if it's never opened, so that's why they won't buy. Never mind the fact that the 'used' xboxes are all like $150-175. I probably would've taken a hundred from her if she had offered it, just to be done with it and get some quick cash. I wasn't picky.
And if I really was a thief, I could've opened the package, and returned later when there was a different clerk or sent someone else in with it.
What a stupid policy that is meaningless and easily defeated.
So anyhow, I went the Craigslist route and got $150 the same night. Buyer didn't get charged taxes, and either gamestop or wal-mart lost a sale due to me.
But I cannot believe how Wal-Mart and Gamestop accused me of being a liar and a thief. Is that how they retain customers and cultivate relationships with potential customers? I'll never buy anything from gamestop, ever. Not that I want it, but I know I could buy some of their stuff as gifts. Forget, I'll just do Amazon.
This report was posted on Ripoff Report on 11/18/2011 03:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gamestop/columbus-Kansas-/Gamestop-Wont-Buy-Unopened-Merchandise-Accuses-Customers-of-lying-and-stealing-Wal-mart-799408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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