Gametag Ripped off almost $250 Internet

I was looking to buy a Lord of the Rings Online (Lotro) account and I came across this website. Granted, I was a bit skeptical about buying an account from a site I hadn't heard of (just found via google). However, there was an account which I thought was good value, so I decided to make the purchase anyway. On their site they claim deliveries are made within 72 hours, most being done within the first 24 hours.

So I ordered an account costing $147.56 and received an order number (#147580) and waited. The following day I received an email asking for a photo ID since my order was over $50. I was happy to provide, thinking at the time it was a relatively fast reply. However, another day goes by and all I got was another email asking for a photo ID. I asked why were there two emails sent requesting a photo ID. Although I provided a second photo ID. They didn't give a full response but said it was confirmed and I should expect my account to be delivered. So I waited. I sent several emails and posted on their facebook page. Received no response.

After waiting close to 36 hours I received an email saying they could not contact the seller and provided me with a gift certificate. I wasn't happy because after almost 4 days (over their 72 hour delivery time) I had received nothing. However, I believed it wasn't fully their fault if the seller didn't get in contact. So, I chose another account and paid an extra $69.36 and got an order number (#147644). It has now been 6 full days (144 hours) and I have received not a word from them. Conveniently, their 'live 24 hour live help' is never in use. They have not responded to any of my 5+ emails. However, they did respond to my facebook post to my original order saying they were working on it, 4 days after they had already told me the account was not available!

All in all, this is a very very poor website with their live chat never working. Their communication staff are never present. And I have been robbed of my money. I would strongly advise nobody to use this site and any of their affiliate sites which can be identified by the identical website layout and the sale of identical accounts.