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  • Report: #935763

Complaint Review: Gametag.com

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  • Submitted: Sat, September 01, 2012
  • Updated: Sat, September 01, 2012

  • Reported By: Shawn — Portland Oregon United States of America
Gametag.com
Internet United States of America

Gametag.com GAMETAG stripped my account, changed all of the info, and used it to farm instead of paying me for it, Internet

*Consumer Suggestion: RESOLVED ALREADY - FALSE REPORT

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I sold my account to gametag.com on 24 August. 

Hi, Thank you for your submission. This email is to confirm that we've received your account submission and are ready to offer you $418.95 for your account at this time.

If you'd like to accept this offer, please fill out the 2nd page acceptance form located after you have received this offer. If you exited our website, please go back and resubmit your account to view this 2nd page. If you are unable to view this 2nd page, please try a different web browser or contact support.

Your account submission information is located below. Please keep this information for your records.

Account Submission Offer ID: A1927512
Our Quote Offer: $418.95
Date Submitted: 2012-08-24 12:53:30
Submission IP: xx.xxx.xxx.xx

Within 24 hours my account information and security questions were changed without my permission, and without payment. For the next six days, my emails went completely unanswered. I attempted contact through their 'so-called' - 24/7 customer service - no answer', I sent emails, facebook messages and received nothing.

on 30 August, I gave gametag a 24 hour ultimatum, pay me, or I will recover the account. I sent this email directly to vip@gametag.com. I was contacted almost immediately by "Devin Brooks" 

Greetings, We're currently backed up on Star Wars: The Old Republic Account Submissions so all current submissions are "On Hold". We will send a mass e-mail as soon as we can resume purchasing. If you are having issues logging in, your account maybe locked. In order to resolve this, please follow these directions:

1). Go here, try to reset your passwordhttps://account.swtor.com/user/password/recover
2). If that doesn't work, go here and e-mail Bioware requesting your account restored back: http://www.swtor.com/support/form
Devin BrooksQuality Assurance: IVAccounts Department

This song and dance continued while I worked to restore the account. When I was able to log in, the account had been cleaned out, several alts were deleted, and the characters that remained were clearly being used to farm credits, meanwhile this piece of work is writing this:

Greetings, Following up on the previous e-mail sent to you. Our company has yet to initiate your submission and your status has been changed to "Waiting Queue" until we are caught up on all previous SWTOR Submissions as we can only handle so many at a time with the increasing number of gamers leaving the game.

In your last e-mail you stated we changed the e-mail. However according to our logs here, we haven't started your submission and your status right now is in queue which was changed by management until all other Star Wars Accounts prior to you submitting your account have been completed.

I will also note that based on your original e-mail, you included your account name as the username to your SWTOR Account but in order for us to actually access your account, we would need the e-mail you used on your SWTOR Account. Without this, being able to access your account is impossible (don't provide it now until we e-mail you informing you we have resumed purchasing).

With all of this said, we have not accessed your account, and if you are having problems logging into your account, then please use the links below and have your account information reset:

1). Go here, try to reset your passwordhttps://account.swtor.com/user/password/recover
2). If that doesn't work, go here and e-mail Bioware requesting your account restored back: http://www.swtor.com/support/form
Devin BrooksQuality Assurance: IVAccounts Department

A flat out lie. The initial submission was incorrect that is true, but I immediately sent a follow up e-mail with the correct login name. They were using my account to generate in-game currency while stringing me along for a week. Don't let it happen to you. Do NOT do business with this fraudulent racket, they won't pay you.

I sincerely hope they try and retaliate, they have all of my personal info already, i'd love to get my hands on one of these p*ssies. 

This report was posted on Ripoff Report on 09/01/2012 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gametagcom/internet/Gametagcom-GAMETAG-stripped-my-account-changed-all-of-the-info-and-used-it-to-farm-ins-935763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

RESOLVED ALREADY - FALSE REPORT

AUTHOR: Response - (USA)

This message is for Mr. Vehrs:

As we had originally informed you, if any urgent requests need to be addressed that you send them to vip@gametag.com so that you give us time to resolve any problems you may have instead of posting here first which could cause further conflicts that we maybe unable to resolve.

I will note that the opinions posted in this complaint are false and will explain further below:

1). Mr. Vehrs came to us wanting our company to pay him for a Star Wars Account.

2). We informed Mr. Vehrs in advance that all Star Wars Account Submissions were backed up and that his order would remain in queue where an agent would inform him in advance when they were about to process and complete his account submission.

3). Shortly afterwards, Mr. Vehrs e-mailed us that he was no longer able to access his Star Wars Account. Our customer support than initiated a series of e-mails with Mr. Vehrs which he was then provided step by step directions we found online to recover his lost Star Wars Account. Our customer support also included step by step directions if in event he needed to restore and/or rollback his Star Wars Account to a previous date. Additionally we informed Mr. Vehrs to scan his PC and change any other passwords as even though he may think he doesn't have a keylogger on his PC, it doesn't hurt to at least double check.

4). After multiple attempts to resolve this issue with Mr. Vehrs, he began becoming more aggressive in his e-mail replies to our customer support eventually leading to the use of profanity beyond the point we could further assist Mr. Vehrs.

5). Our customer support managed to still follow up sending a final e-mail repeating what we had already provided him being ways to recover, restore, and rollback his Star Wars Account.

6). We had now assumed the issue with Mr. Vehrs was resolved as the step by step directions we provided Mr. Vehrs was the only 100% guaranteed way to resolve his conflicts and he no longer continued conversations with our customer support.

7). Today, we received an anonymous e-mail informing us that Mr. Vehrs had posted false assumptions and statements about our company.

False Statement (1) - Communications With Our Company
You said that you contacted our customer support but received no response back. However, Customer Support communicated with you a couple times on facebook and also sent multiple e-mails to you which you even included some of these in your complaint.

False Statement (2) - We Stripped and Farmed Your Account
You said that we stripped and used your account to farm. However, even though Submission Support had yet to process your account submission, an e-mail reply you sent to Customer Support contained information containing your username which would have not been enough information to access your account. All Star Wars Accounts require an e-mail for your username which I have now been informed was never provided to us making it impossible to access your account.

Additionally, Customer Support informed you multiple times how to recover, restore, and rollback access to your Star Wars Account. If any items were removed or gained from your account, Star Wars can trace this terminating all accounts associated with a dispute. Any profits we would have gained from this would be lost. All accounts that were involved in then taking your items would then be terminated meaning we would have lost money. There would be no incentive for our company to even communicate with you if our intentions were to do such an action.

Finally, our company isn't involved in the buying, trading, or selling of virtual currency and items as we want to avoid conflict with game publishers.

Conclusion
Customer Support provided you detailed information about your submission status and offered you a 100% Guaranteed Resolution to recover, restore, and rollback your Star Wars Account in less than 48 hours. However, it appears that you wanted to believe that we were the bad guys from the start and wanted to believe the things that you assumed when we did everything in our power to try to help you.

In the end, our detailed information on to recover, restore, and rollback your Star Wars Account ended up working after all. It appears from your last comment that you have already restored access to the account. While we aren't exactly sure how you lost access to your account, the virtual market industry has been dealing with unusual situations like this for a while and that is why there are step by step directions on how to quickly resolve these matters.

At this time, we are closing this submission due to four reasons:

1). We have left voicemails and e-mails and have yet to receive further communications from you. We have no way to proceed with your account submission until you respond back to our company.

2). Your last responses to us have become aggressive which have included verbal attacks, threats of violence and other civil/criminal actions. We cannot conduct business in these unprofessional matters.

3). We are the buyer and if an account we are purchasing is a risk, we can no longer resell your account as we have a guarantee to our buyers.

4). You reported already the issue has been resolved and it appears that you simply wanted to continue to attack our company when we were only trying to help you get paid for your account.




I will note that our company does offer two methods to secure any type of transaction with our company:

1). Our company exclusively deals with escrow middleman services. If you're concerned about security, go to our frequently asked questions page and type escrow to read more about the two most reliable escrow companies on the internet who can secure your transaction.

2). Our company exclusively offers a "Verified Account Reseller Program" which would have paid you before you provide any account information.
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