• Report: #1009825

Complaint Review: Gamewar

  • Submitted: Wed, February 06, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: M — New Haven Connecticut United States of America
Gamewar
Internet United States of America

Gamewar zero communication. all forms of "support" illicit no response, Internet

*Author of original report: Update

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I purchased an account and have had zero communication with anyone from the website outside of automated emails. It would be nice if someone emailed me explaining their would be a delay or give me an ETA on delivery of goods instead of saying the purchase is being "delivered." on their website.\

their website says they deliver within 20 minutes to 72 hours.  Totally understandable and for large purchases i'm sure they want time to make sure the money clears as i imagine this business is full of dishonest people on both sides.  but i haven't heard a single peep out of someone from the company since i paid for the order.

While their support database is decent their contact sections is a bit of a farce.  the emails tell you to chat with a live agent but that option seems to be permanently disabled and i doubt it was ever active at one point.  The support section tells you to follow the instructions in the email leaving you with no one to contact as emails/facebook post/support tickets all go unanswered except for an automated email saying "hey, check our support section for answers." which in turn leads to "hey, check out the emails we sent you."

i'll update the report with more information as it becomes available but i'll give them some more time to at least send me an email before i end up taking up the issue with VISA. and for reference my order # is: 150100 

This report was posted on Ripoff Report on 02/06/2013 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gamewar/internet/Gamewar-zero-communication-all-forms-of-support-illicit-no-response-Internet-1009825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: SAH - ()

Just thought i'd update on an account i bought from gamewar.  I'm going to forward my email correspondence to the dev team and just get the account banned since gamewar wont answer my emails or proccess a refund.  

They ended up stealing it back.  The reason i know is because the same character is now listed for sale.  It has an identical skill sheet to the toon i had bought at the time i wasn't able to log in anymore.  Description is the same as when i bought it the first time.  they were even too lazy to update that.

I know it's the same account cause the morons were too stupid to remove the API keys before relisting it, i can still see everything.  This is assuming they know what a full account API is.

I highly reccomend you don't buy from them.  Sort through the reports on this website, they're all warning you.  also if you notice all the updates are identical.  "error in communication" type responses by people who wrote long angry rants that detailed their dealings.  Sounds suspicious right?  that's because they ask for your order ID when you post here to "help you" and then demand your login info or wont complete the transaction.  then they change the login email and write their own update.

A couple things you, as a buyer, can do to protect yourself.  If you use paypal don't use debit or paypal funds.  Pay through a credit card linked with your paypal.  While paypals base policy is not very friendly towards buyers on digital goods you can do a chargeback from your credit card company after filing a claim through paypal.  Paypal usually will let that go as they rather not mess with credit card companies who provide a major portion of their revenue.

Also check other more reputable forums if you're looking to buy/sell/trade.  i'd reccomend playerauctions or epicnpc.  both are competitive on prices and have escrow systems and are feedback based. 

 Believe me or not, it's your money.  i'm just trying to help you from making the same mistake i did.

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