• Report: #100007

Complaint Review: Garage Door Service Company Aka Americas Choice Overhead Door Co.

  • Submitted: Wed, July 21, 2004
  • Updated: Wed, December 29, 2004

  • Reported By:Phoenix Arizona
Garage Door Service Company Aka Americas Choice Overhead Door Co.
2023 W. Guadalupe Road #11 313 Mesa, Arizona U.S.A.

Garage Door Service Company Aka Americas Choice Overhead Door Co. (PDS?) dishonest predatory pricing ripoff Mesa Arizona

*UPDATE EX-employee responds: GDS...I worked for Tommy As well As Mike hansen of Precision

*UPDATE EX-employee responds: More of an insider's view

*UPDATE EX-employee responds: An insiders view of GDS ..ex-consultan for this company

*Consumer Suggestion: Really????

*Consumer Comment: Not Everyone is Precision Door

*Consumer Suggestion: Wrong again!

*Consumer Suggestion: Wrong again!

*Consumer Suggestion: Wrong again!

*Consumer Suggestion: Wrong again!

*UPDATE EX-employee responds: Rebutal to person that rebuttled my first argument, If you want to get extention springs save your self some money

*Consumer Suggestion: Spring replacedment for $100 and they can't stay in business????

*UPDATE EX-employee responds: In regaurds to feelings of being ripped off. $500.00 is high for a spring job

*UPDATE EX-employee responds: In regaurds to feelings of being ripped off. $500.00 is high for a spring job

*UPDATE EX-employee responds: In regaurds to feelings of being ripped off. $500.00 is high for a spring job

*Author of original report: Garage Door Service Company

*Consumer Suggestion: Smart, place a call to their credit card company to dispute charges.

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I've read the reports on PDS front companies and suspect I've been over charged by one - Garage Door Service Company, found via www.justgaragedoors.com, where they are known as America's Choice Overhead Door Company.

I had a broken spring on a standard 2 car garage door and determined that it was not covered under home warranty so I needed to find my own repair firm. A Google search turned up the above site, which sounds legitimate (37 years in business, a nice fleet of trucks) and guarantees satisfaction.

The operator on the 800 number was very nice and was able to dispatch a technician (who called on his way and arrived on time.) At this point the impression given by the firm was nothing but positive - it just didn't 'smell' like a scam. The technician set to work without ever mentioning price, or having me sign anything. I asked about cost and was quickly given a number for the springs which sounded high, but close - for a pair. I had read that the job would probably be between 150 and 200, and figured given his spring price and labor he'd be a bit high but so far the service had been top notch - rare these days.

After replacing the springs he pointed out that my rollers needed changing and offered to replace a broken hinge as part of the deal - $89 total extra. That price sounded reasonable - again the impression was still one of a legitimate company - so I let him go ahead.

When he finished it was like I had a new garage door - everything worked smoother and much more quiet than it had since I've owned the home. When the bill came it was over $500... I was surprised, as the math I'd been doing in my head came to a much lower figure but it was hot, I was by that time very late for work and assumed I'd miscalculated something along the way.

As fate would have it our friends had a spring break the same day. They used a reputable local dealer - the one my home warranty company was going to send when I thought the part was covered (I did not use them originally as I've had checkered luck with companies sent by Home Warranty). Our friends bill for a dual spring replacement, including labor, was under $170.

Ignoring the rollers, I did more research and have determined that the discrepancy in the price I paid was due to a charge of $238 for the springs and $39 for a Center Bearing that was never discussed. I can't find springs listed anywhere for more than $100/pair and the bearing in question, if it ever installed, appears to be a seven dollar part.

We have a call in to the company and are expecting a response from the manager.

The price and un-marked pickup (which I noticed at the end of the job) caused me to switch payment to American Express which, in my experience with vendor disputes, has been a very consumer-friendly company to deal with.

Assuming the job was done correctly, with parts of proper quality (which I have no reason to doubt at the moment), it is unfortunate that a company with such prompt and otherwise professional service would feel the need trade a good reference for $150 in over charges.

It is my hope that the billing abnormalities were a mistake that will be rectified and I can report that this particular branch is not of the same ilk noted in other reports.

Karch
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/21/2004 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Garage-Door-Service-Company-Aka-Americas-Choice-Overhead-Door-Co/Mesa-Arizona-85202/Garage-Door-Service-Company-Aka-Americas-Choice-Overhead-Door-Co-PDS-dishonest-predato-100007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

GDS...I worked for Tommy As well As Mike hansen of Precision

AUTHOR: Anonymous - (U.S.A.)

Yup,
that guy Tommy is a crook as well as Mike Hanson
with precision.... and some how I doubt any tech was making 2000.00 working for either of these con artists... however if any of these guys robbed you like Mike Hansen of precision robbed me.. 1000.00 for services performed... please
send a letter via e-mail or snail mail to the Atorney general of your state...

On the flip side I work for a company that actually doesn't rob me every week! What a concept. They actually care about thier employees and thier customers.

Secondly, it might be a good idea to call the IRS with any tax fraud informmation you might have...

As far as Lawyers go I happen to be close friends with three of them one buisness law, one civil and one criminal and am sure they wont mind tying things up in court if tommy or mike wants to play hard ball...
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#2 UPDATE EX-employee responds

More of an insider's view

AUTHOR: Christine - (U.S.A.)

More info I left out yesterday. Tommy of course would not return any of my calls in October, so I called their controller (who is out of the Arizona office), and was trying to get resolution with him. I think he was honestly trying to resolve the issue, but after about 4 weeks, he was removed from the negotiations by Tommy or his partner Pete.

So, I am back to square one. Tommy is not responding to my calls, of course, and I do not know how to contact Pete. So, I'm now going public. Try www dot bad-justgaragedoors dot com for more info.
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#3 UPDATE EX-employee responds

An insiders view of GDS ..ex-consultan for this company

AUTHOR: Christine - (U.S.A.)

While I listed myself as an "ex-employee", an am actually an "ex-consultant" for this company. I would have checked such a box, if it existed, but it didn't, so I checked the one that was closest to my position.

First, let me say that I have spent 4 months this year (2004) working closely with one of the owners of this company. His name is Thomas ("Tommy") McGraith, and he is responsible for the computer systems the company uses. He lives in San Diego, CA, with his pregnant girlfriend, and works out of this company's offices there.

We had a good working relationship until the end of Oct 2004, when Tommy decided, for reasons that are unknown to me, not to pay the remainder of his bill to me, a little less than $5800. One thing every businessman needs to learn - you do *not* screw with your computer people, because they know where all the skeletons are buried.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. CLICK AND READ MORE..

I know for sure that they use *AT LEAST* 7 different business names, and as I keep searching, I keep finding more and more! It is truly *amaging* the number of different business names that they are using.

I can provide their corporate offices address and phone number, Tommys personal cell phone number, and his home phone number.

I am *struggling* to make ends meet, after Tommy welched on paying me the amount we agreed upon, and so I don't have the time to devote to it. Check back every few days, as I bring up new and additional features.

Now, for some inside info. First, the technicians of these companies are scared to DEATH of Tommy! He is a very tough cookie, and he makes no bones about it. For example, during the summer of 2004, the company figured out that one of their employees in Texas was stealing from the company. Not only was the employee fired, but Tommy himself flew out from San Diego to personally fire him. Tommy was *very* angry at this technician, because as Tommy put it, "He [the employee] was working for minimum wage, and I trained him and gave him a job. Now he makes over $2000 per week, and he's STEALING from me?"

After it was all over, I was talking with Tommy, and he explained that while he was "firing" this employee, Tommy grabbed the employee by the throat and lifted him up off the ground, presumably while Tommy was screaming at him about the thefts. Tommy explained to me that he takes thefts very personally, since it's money out of his pocket. I asked Tommy, "aren't you worried about getting in trouble" for treating his now ex-wmployee that way. He said no - he had lots of lawyers, and could keep things tied up in court.

So, I hope it is now CRYSTAL clear why the employees and ex-employees of this company prefer to be anonymous.

And now to my last comment. To any tax authorities that may wish to investigatee this company I say: they have no way to prove any number they report, *except* to go back to source documents (signed invoices, and the like). Their computer system is *completely* full of holes, and nothing it reports can be trusted, at least thru Oct 2004.
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#4 Consumer Suggestion

Really????

AUTHOR: April - (U.S.A.)

You claim to have never heard any of these allegations on PDS, yet your in NC, one of the sates to which has aired consumer investigations on this company. And yes, PDS goes by over 33 different names. It's been proven over and over again. They have even gone as far as to use trademark infringement.

I have been in this industry since birth, I'm a third generation. So, your father owns a garage door company, good for him, so does everyone in my family. So, really butt out of what you obviously know little to nothing about. I've been there, done that. I know PDS and know everyhting about them, you don't.

By the way, I know who owns the NC PDS, and yes his name has been blasted everywhere. Not just in NC. Hint-Hint.

You don't pay to be a menber of the BBB, you bribed into it. To be a BBB member is to sweep what you don't wnat know under the rug. But that's fine, call me and millions of others liers. You'll find out sooner or later.
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#5 Consumer Comment

Not Everyone is Precision Door

AUTHOR: Anita - (U.S.A.)

From what I read, it appears from all these posts under this heading that Precision Door is every garage door company in the United States. If this was true, then my fathers garage door company is also Precision Door. There is one problem with that though, our family has never heard of them.

I must agree with "Anonymous", this is America and we are capitalists, everyone is out to make a buck, there is nothing wrong with making a living. We provide a service that is essential to every home with a garage, for safety and security purposes. It breaks, it needs fixed, someone's got to do it since obvioudly Dale and April who claim they use to work for Precision Door isn't doing it, they spend too much time on the internet.

I have read several of these posts and I find one thing in common with all that have been responded to by April and Dale. Generalities and assumptions that everyone is complaining about Precision Door and anyone that defends or voices their opinion about a fact (or fiction for that matter) posted they accuse them of working for Precision Door.

This site gives people a great place to vent their frustrations for others to read. Some legitimate some not. There are many people out there that just want something for free. We have people complaining over a $50 bill the same as those who complain over a $300 bill.

April and Dale, I have to say to you that it seems you have had alot of time on your hands from all the posts to this site. Each of your responses read the same.

My father is a member of the Better Business Bureau in NC and you pay to be a member, you don't pay them off. AND if you have such information about this evil entity that will take them down, we are waiting, please share, we are all dying to read the juice on this company and all their followers.

Im sure everyone will agree, you have provided us with very entertaining reading but that is all it is.

Im sure that when this is read by April and Dale they will acuse me of working for Precision Door but I will set the record straight now, my father is not Precision Door, I am not Precision Door, I have one competitor that IS indeed Precision Door but I have heard nothing remotely close to the allegations on this site about them.

I just hope that people who read these posts and responses they keep in mind that just because you read it on the internet doesn't mean it is true.
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#6 Consumer Suggestion

Wrong again!

AUTHOR: April - (U.S.A.)

Before spouting off at the mouth and calling people names, maybe you should grow some guts first. You're too scared of PDS to even list your name. At elast my husband and I have the nerve to bust them on everything. Yet, you seem to still be trailing their teachings. If you ever worked for a legit company, you'd know your above comments are incorrect in everyway.

Now, you can get a TORSION spring and installed for $100 and that company CAN stay in business. You obviously have no concept of the manufacture costs to the companies. If you did, you would not have made such an idiotic comment. $500 is out of line for any repair job on a door. But that's right PDS tries to get their installers to BS a customers into a "Overhaul" repair costing $750 to $1000 to repair a door. By telling a customer that they need an overhaul or they face the possibility of their door causing harm or death. Even going as far as to get the customer sign a release of liability if that happens. But let's face it, as a PDS EX-employee, how many drums have you damaged before making the customer sign this? Don't lie, that's PDS's way of business.

By the way, a good attorney doesn't cost $150 an hour, they take a % of one's winnings. You're right this is America, but no PDS's is not an American company, they are a scam. A scam to the consumers, their employees and even their franchise owners. If you think different, you too have been brainwashed.
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#7 Consumer Suggestion

Wrong again!

AUTHOR: April - (U.S.A.)

Before spouting off at the mouth and calling people names, maybe you should grow some guts first. You're too scared of PDS to even list your name. At elast my husband and I have the nerve to bust them on everything. Yet, you seem to still be trailing their teachings. If you ever worked for a legit company, you'd know your above comments are incorrect in everyway.

Now, you can get a TORSION spring and installed for $100 and that company CAN stay in business. You obviously have no concept of the manufacture costs to the companies. If you did, you would not have made such an idiotic comment. $500 is out of line for any repair job on a door. But that's right PDS tries to get their installers to BS a customers into a "Overhaul" repair costing $750 to $1000 to repair a door. By telling a customer that they need an overhaul or they face the possibility of their door causing harm or death. Even going as far as to get the customer sign a release of liability if that happens. But let's face it, as a PDS EX-employee, how many drums have you damaged before making the customer sign this? Don't lie, that's PDS's way of business.

By the way, a good attorney doesn't cost $150 an hour, they take a % of one's winnings. You're right this is America, but no PDS's is not an American company, they are a scam. A scam to the consumers, their employees and even their franchise owners. If you think different, you too have been brainwashed.
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#8 Consumer Suggestion

Wrong again!

AUTHOR: April - (U.S.A.)

Before spouting off at the mouth and calling people names, maybe you should grow some guts first. You're too scared of PDS to even list your name. At elast my husband and I have the nerve to bust them on everything. Yet, you seem to still be trailing their teachings. If you ever worked for a legit company, you'd know your above comments are incorrect in everyway.

Now, you can get a TORSION spring and installed for $100 and that company CAN stay in business. You obviously have no concept of the manufacture costs to the companies. If you did, you would not have made such an idiotic comment. $500 is out of line for any repair job on a door. But that's right PDS tries to get their installers to BS a customers into a "Overhaul" repair costing $750 to $1000 to repair a door. By telling a customer that they need an overhaul or they face the possibility of their door causing harm or death. Even going as far as to get the customer sign a release of liability if that happens. But let's face it, as a PDS EX-employee, how many drums have you damaged before making the customer sign this? Don't lie, that's PDS's way of business.

By the way, a good attorney doesn't cost $150 an hour, they take a % of one's winnings. You're right this is America, but no PDS's is not an American company, they are a scam. A scam to the consumers, their employees and even their franchise owners. If you think different, you too have been brainwashed.
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#9 Consumer Suggestion

Wrong again!

AUTHOR: April - (U.S.A.)

Before spouting off at the mouth and calling people names, maybe you should grow some guts first. You're too scared of PDS to even list your name. At elast my husband and I have the nerve to bust them on everything. Yet, you seem to still be trailing their teachings. If you ever worked for a legit company, you'd know your above comments are incorrect in everyway.

Now, you can get a TORSION spring and installed for $100 and that company CAN stay in business. You obviously have no concept of the manufacture costs to the companies. If you did, you would not have made such an idiotic comment. $500 is out of line for any repair job on a door. But that's right PDS tries to get their installers to BS a customers into a "Overhaul" repair costing $750 to $1000 to repair a door. By telling a customer that they need an overhaul or they face the possibility of their door causing harm or death. Even going as far as to get the customer sign a release of liability if that happens. But let's face it, as a PDS EX-employee, how many drums have you damaged before making the customer sign this? Don't lie, that's PDS's way of business.

By the way, a good attorney doesn't cost $150 an hour, they take a % of one's winnings. You're right this is America, but no PDS's is not an American company, they are a scam. A scam to the consumers, their employees and even their franchise owners. If you think different, you too have been brainwashed.
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#10 UPDATE EX-employee responds

Rebutal to person that rebuttled my first argument, If you want to get extention springs save your self some money

AUTHOR: Anonymous - (U.S.A.)

Look...... I'm talking about torsion springs you
@#$%#$#.....

1. If you want to get extention springs save your self some money buy them at home depot or lowes for 10-20$ it is self explanitory on how to install them.... However, I can tell you a list of horor stories linked to do-it-yourself clowns that have nearly killed themselves with overhead torsion springs..... Me personally yes I am willing to mark the springs up. I offer a lifetime warranty on the product and I honor it.
Therefore it is worth spending now instead of later. But I must Repeat that if you are disclosed a price and agree to the terms it is fair business. This is america and in america we are capitalists. For crying out loud you think 500 is alot to service your door.. try an attorney at 150.00 an hour or a Doctor or any other specilized trade for that matter.
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#11 Consumer Suggestion

Spring replacedment for $100 and they can't stay in business????

AUTHOR: April - (U.S.A.)

What? A company can too charge $100 for a set of extention springs and not be out of business. (Probably without installation)The average price for a set of extention springs are about $150 and this includes a charge for a service call and installation. Do you even know how much the manufacture charges? I do, and can tell you, they sure as hell won't lose money for selling them for $100 a set.

Yes, we are in a specialized and emergency serviced trade, however, even at an emergency price, this person was ripped off. A hinge for $89, now that's funny. There is no reason to rip the consumers off. A real company will sell parts and labor for a reasonable price, not inflation of 300%. In most states, the government has even put their foot down and made companies not exceed 33 1/2% from cost. Maybe these states had finally had it with the inflation, money hungry companies, use. The only states that PDS stay out of are these states, why do you think that is?
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#12 UPDATE EX-employee responds

In regaurds to feelings of being ripped off. $500.00 is high for a spring job

AUTHOR: Anonymous Garage Door Tech - (U.S.A.)

First: if a company sold you a set of overhead springs for a hundred dollars. They could not stay in buisiness.

Second: Yes, $500.00 is high for a spring job, and I can't say that I haven't sold one for that price.... However, you should be Irate if all prices are not disclosed immeadiatly before the tech performs any work.

Third: It is a specialiced trade and an emergency service if you dont mind waiting a week or so you can always get a better deal.
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#13 UPDATE EX-employee responds

In regaurds to feelings of being ripped off. $500.00 is high for a spring job

AUTHOR: Anonymous Garage Door Tech - (U.S.A.)

First: if a company sold you a set of overhead springs for a hundred dollars. They could not stay in buisiness.

Second: Yes, $500.00 is high for a spring job, and I can't say that I haven't sold one for that price.... However, you should be Irate if all prices are not disclosed immeadiatly before the tech performs any work.

Third: It is a specialiced trade and an emergency service if you dont mind waiting a week or so you can always get a better deal.
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#14 UPDATE EX-employee responds

In regaurds to feelings of being ripped off. $500.00 is high for a spring job

AUTHOR: Anonymous Garage Door Tech - (U.S.A.)

First: if a company sold you a set of overhead springs for a hundred dollars. They could not stay in buisiness.

Second: Yes, $500.00 is high for a spring job, and I can't say that I haven't sold one for that price.... However, you should be Irate if all prices are not disclosed immeadiatly before the tech performs any work.

Third: It is a specialiced trade and an emergency service if you dont mind waiting a week or so you can always get a better deal.
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#15 Author of original report

Garage Door Service Company

AUTHOR: Karch - (U.S.A.)

In limbo now - I dispute charge on credit card, they send signed receipt - around and around we go. The service guy (by mistake, I assume) left the old parts in my garbage can, so I have a pile of harware that I'm sure didn't need to be replaced. You'd think they'd settle - I've already moved and I'm sure they'll be out of business soon.

(Amazing how effective this site is - I've already avoided other vendors because of thses posts.)
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#16 Consumer Suggestion

Smart, place a call to their credit card company to dispute charges.

AUTHOR: April - (U.S.A.)

Smart! Most poeple now and days don't think to place a call to their credit card company to dispute charges. American Express and Discover are, without question, the best at charge disputes. They will call the company themselves on your behalf.

However, this company could care less about laws, regulation, etc. so don't be shocked to hear nothing from anyone in the company. Then again, they may call you up in hopes to finally receive a "nice" rebuttal to their behalf, they do read these reports. Either you'll start getting harassing and threatening phone calls or maybe they'll want a good comment. Con Artist Scammers don't think like the rest of the business world.

If you still have no satisfaction form the company within 30 days (law requires a reasonable waite peroid), after such send leter after letter to your Attorney General. The good thing with your case, Arizona's AG is fed up with PDS and is one of the few that want to stop this from continuing.

Good Luck!
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