Today, February 3, 2001, an outfit by the name of Garage Door Services came to my home to repair a broken spring. I found this outfit in the yellow pages in San Jose, CA. The ad is spread over two complete pages and has multiple names - "Garage Door America," "Precision Doors," "Precision Door Services, Inc.," "California Overhead Garage Door Service," and "Master Craftsman Garage Door Repair." There are also multiple numbers, just like the report on file under "Garage Door Complaints." The number I initially called was (408) 445-9568. The other numbers are 408.369.1266; 408.969.0933; 408.451.9651; 408.792.1982; 408.244.4231 - there are more all on the same two pages and all "nationally known, locally owned, Division of Precision Doors."
When I called the number, I asked what the charges were. I was told $55 an hour. I then asked what a spring would cost. I was told it would be per inch. When an unmarked truck arrived, after a person named "Jon" looked at the moving parts, he said he advised replacing not only the springs but the arms as well. I agreed they needed to be replaced and asked him how much those pieces would cost. He again stated that it would be $55 per hour and never really answered my question about the parts. I wasn't too concerned because a friend recently had this type of hardware replaced at a total cost of $300.
After about an hour, I asked him how much the job came to and he went to his truck to figure it out. I was horried to see a total of $859.60. I expressed my concern and told him I never expected a repair job to be that expensive and told him I was floored by the price of the hardware. He itemized 2 "heavy duty high cycle springs" for a charge of $4 per inch (56 inches) at $224.00. He also itemized 2 "heavy duty one-piece arms" for a total of $489.00. There was an entry of $10.00 - no charge for lubrication. He also charged $32.00 for 2 sets of safety clip hardware. The service charge was $55.00. I have a 10 year warranty on "all new hardware." There are no manufacturer stickers on the arms to identify what they are and the grade of metal.
My bill came to $859.60 and I knew I was being TOTALLY ripped off. Rather than argue with this person, I gave him a credit card, which turned out to be really stupid on my part because I planned to stop the pending charges and was told that I could not do that legally.
I called the number on the invoice (408) 451-8840 and asked the person who answered who her boss was. She said Rhonda. I then asked her who the owner of "Garage Door Services" was. She said Ron and then put me on hold and said she wasn't allowed to give me that information. I said fine, but please give this message to Ron on Monday. Tell him to call me at work (408) 277-4454, (which happens to be the City of San Jose Attorney's Office). Also, tell him that if he doesn't refund at least half of my money for parts I will be doing a search with the Secretary of State - which I did by the way and turned up nothing as far a name to serve papers on if I need to go that route. Also tell him I will be filing a report with the Better Business Bureau (which I have already done) and I will be contacting Action Line of the San Jose Mercury News (which I also have already done). I'm not sure how fast or if these two complaints will pan out, so I was delighted to find your site along with the exact names of this rip off business in the Arizona area.
I also called two other local garage door stores and they have heard of the scams this company has been pulling and when I read my invoice to them they were horrified and appalled that I had been ripped off so badly. Both of the people I spoke to told me they would and could have done that particular job, even on a Saturday, for $300 or less.
I certainly don't have $500+ to waste and even if this large outfit can be stopped in their tracks from betraying and robbing other people I'll pay my dues for that. From what I could tell today, whoever is in charge of this outfit is shielded under layers of answering services, unmarked trucks, hidden corporate names and bogus store fronts. I feel so stupid and violated. I should have written a check so I could have put a stop pay on it. I pleaded with my credit card company to not pay these jerks but they said it was "pending" and that I would have to take it up with Merchant Resolutions on Monday.
Thank you for any help and time you can devote to this terrible scam. Click here to read other Rip Off Reports on various garage door companies