• Report: #716014

Complaint Review: Garage door services

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  • Submitted: Sun, April 10, 2011
  • Updated: Tue, May 24, 2011

  • Reported By: david — Scottsdale Arizona United States of America
Garage door services
4223E Magnolia St Phoenix, Arizona United States of America

Garage door services GDS Did shoddy work which broke in 2 weeks and would not honor the warranty without a long delay. Phoenix, Arizona

*General Comment: Problems with service just provided ought be 1st in line

*Consumer Comment: Isn't it better to provide good customer service

*UPDATE Employee: Excellence is Our Objective

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Installed new springs and pulleys on a garage door that failed to work within 2 weeks of installation and then would not fix the problem in a timely fashion leaving the garage door stuck open for anyone to enter and steal the contents of the garage. I had to pay someone else to repair their work and was told the wrong springs had been installed and that the problem would happen again.The dispatchers were also rude and hung up and told us that they would take us off the repair list altogether if we called again.

This report was posted on Ripoff Report on 04/10/2011 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Garage-door-services/Phoenix-Arizona-85034/Garage-door-services-GDS-Did-shoddy-work-which-broke-in-2-weeks-and-would-not-honor-the-wa-716014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Problems with service just provided ought be 1st in line

AUTHOR: voiceofreason - (United States of America)

A customer who has problems with service just provided ought be 1st in line. If that interrupts your assembly line schedule for new business, that's tough luck, and total justification for potential customers to see you listed here. I'd be furious if a repair you did for me was still not working right and you now told me I have to go back to the end of the line to wait for resolution. If you can't cover your repeat calls ahead of new business you should get out of business, or at least provide TOTAL restitution for any out of pocket expense paid to another servicer who needs to come out in your place.
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#2 Consumer Comment

Isn't it better to provide good customer service

AUTHOR: mr rik - (USA)

in the beginning than to hire shills to do damage control?
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#3 UPDATE Employee

Excellence is Our Objective

AUTHOR: Problem Solver - (United States of America)

We had a very professional and experienced technician take care of the repair at this customers home.  We do back all of our workmanship and product with great service and warranties.  Unfortunately on this one occasion we couldn't make it out to this customers home due to our dedication to our current schedule and customers. 

This customer did go to another company and we actually credited some of that cost back to this customer in good faith.  Our phone representatives did become very firm with the customer over the phone due to the customers aggressive
language. We give every single customer excellent customer service and professionalism. Excellence is our objective and if we have the opportunity to work with this customer again, we will do our best to make sure their experience is 100 better than their last.

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