Garage door services GDS Did shoddy work which broke in 2 weeks and would not honor the warranty without a long delay. Phoenix, Arizona

A customer who has problems with service just provided ought be 1st in line. If that interrupts your assembly line schedule for new business, that's tough luck, and total justification for potential customers to see you listed here. I'd be furious if a repair you did for me was still not working right and you now told me I have to go back to the end of the line to wait for resolution. If you can't cover your repeat calls ahead of new business you should get out of business, or at least provide TOTAL restitution for any out of pocket expense paid to another servicer who needs to come out in your place.

in the beginning than to hire shills to do damage control?

We had a very professional and experienced technician take care of the repair at this customers home.  We do back all of our workmanship and product with great service and warranties.  Unfortunately on this one occasion we couldn't make it out to this customers home due to our dedication to our current schedule and customers. 

This customer did go to another company and we actually credited some of that cost back to this customer in good faith.  Our phone representatives did become very firm with the customer over the phone due to the customers aggressive
language. We give every single customer excellent customer service and professionalism. Excellence is our objective and if we have the opportunity to work with this customer again, we will do our best to make sure their experience is 100 better than their last.