I was told by a friend who used to own a local Pawn Shop that Garfield Refinery was a dependable place to send your scrap gold to for converting to cash. I had already taken my gold to a local pawn shop and was told they would pay $11.00 a gram for 14 Karat gold. I called Garfield Refining Company, and they said they would pay me $16.21 per gram to individuals for 14 Karat gold AFTER their small refining fee. I was pleased to see they would pay this much. I tested my gold, weighed it, and calculated I had AT LEAST $856.00 worth of gold according to their quote, and I also sent in over 2 pounds of sterling silver (with an approximate value of $400.00). When the check arrived, it was for $302.00!!!
I immediately called, and was told it would be TWO DAYS before they could pull my information to see if there was a mistake. I was also told "Perhaps the items you thought were gold were actually gold plated." Again, all of this gold was tested twice by myself and the local pawn shop before sending it in! When this didn't work, they told me perhaps they could try to give me a better OFFER two days from now! I was also told "perhaps you should have included a detailed list of what you sent us and what you had already been offered for the items...this way, we could see if our company could match or beat that quote." **I told them I was quoted $16.21 per gram by THEIR company BEFORE sending it in!** Their "detailed report" accompanying the check stated "Gold--$165.00; Silver--$137.00." No details such as weights, any non-precious metals found, etc. I asked them on the phone "How much did my metals weigh?" They would NOT tell me! I just told them I was sending the check back to them. They still tried to get me to wait until two days later (this would have made me pass the 10 day guarantee date, and by default, I would have had no choice but to take the $302.00!)
I returned the check, and received melted blobs of what "looks" like gold and silver. Now I have no clue what percentage of gold vs alloy I have, or what percentage of silver vs alloy! What in the world can I do with this now! Send it off to another refinery??? I DON'T THINK SO!! I would have been better off to have kept my gold and sold it locally. I am glad of one thing....that I do not belong to a company who reaps their rewards by preying on the elderly and those who desperately need any money offered to them. If that's what it takes for this company to get ahead in life, I don't see how they can sleep at night knowing that it all comes back to them in the end.
Anonymous, North Carolina