- Report: #889433
Report - Rebuttal - Arbitrate
Complaint Review: Garmin International
Garmin International1200 E 151ST ST, OLATHE, KS 66062 Olathe, Kansas United States of America
Garmin International Garmin GPS Map Update A SCAM!!! Olathe, Kansas
*Author of original report: Ho Hum .... Sounds Like Another Agent of Garmin!
*Consumer Comment: Don't be such a tool.
*Author of original report: How Do I Know If My Device Was Updated?!!
*General Comment: WOW, ONLY ONE CITY?
The city of Camp Springs has been around for years and the original GPS (prior to the may update) should have been able to recognize it.
I've sent several emails to Garmin support and they suggested that the download 'probably' didn't transfer all the necessary files and that I should repeat the process.
I've executed their map download process four (4) times and the problems persists. The following 5 paragraphs contain Garmin's most recent response:
"In some situations, two cities may share the same zip code and therefore, the device may list an address in the larger city.
Another instance of this is an address may have a mailing address in one city and have a physical address within a different city. Therefore the address may not always show up in the city you anticipate it to be.
To avoid this while using the Address feature, select Search All when the device asks for a specific city. That will make the device search all of the specified state for the address that you enter.
Starting with the City Navigator North America NT 2012.10 mapping version, most of Garmin's automotive devices will allow you to search for an address in the US1,2 using the ZIP code.
If your device has City Navigator North America NT 2012.10 maps or newer, the option to search by ZIP code will be displayed after touching Address in the Where To? menu."
I find the above explanation/resolution to my problem completely unacceptable. I am not at all satisfied with Garmin's suggested 'work-around'. I have no way of knowing when to use a city vs a zip code. Additionally, needless to say, it's seldom that one has the correct zip code for the target destination.
I have no confidence in knowing that I do, in fact, have the latest North American map update. Why would Garmin put this product on the market without resolving this problem? When a customer purchases a GPS, he/she expects the device to be able to locate every city in the continental US.
In addition to the above problem, Garmin has a policy of not providing refunds for maps updates. I am now out of $49.99 with no resolution to my problem.
This report was posted on Ripoff Report on 05/28/2012 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Garmin-International/Olathe-Kansas-66062/Garmin-International-Garmin-GPS-Map-Update-A-SCAM-Olathe-Kansas-889433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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