• Report: #1091526

Complaint Review: Gary Barbera's Autoland

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  • Submitted: Sat, October 12, 2013
  • Updated: Sat, October 12, 2013

  • Reported By: Not Impressed! — Havertown Pennsylvania
Gary Barbera's Autoland
7810 Roosevelt Blvd. Philadelphia, Pennsylvania USA

Gary Barbera's Autoland Gary Barbera and Dodge intergrity Philadelphia Pennsylvania

*Author of original report: Gary Barbera and Dodge intergrity

*UPDATE Employee: Barbera's Autoland

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Gary Barbera use to be a car dealer that negotiated in good faith but they have lost that integrity today.

We have purchased many vehicles from Gary Barbera in the past so when my son and daughter wanted to look for new cars I took them to Gary Barbera's Autoland.

After a test drive my daughter was not set on the car she wanted and wanted to come back another time to test drive other vehicles.  My son was ready to negotiate. 

After about an hour and a half my son negotiated a price of $24,097 with Dave Hamilton.  We tried to get the price lower but Dave said "That was it" and even wrote, underlined, and exclaimed this on the negotiation sheet. 

Purchasing a new vehicle is a big decision and my son was not sure if he should buy the car at that price so he decided to leave.  When leaving we were told to think about it and to let them know if we change our mind.  After a few hours of thinking about it my son decided to accept the offer so we went back to Gary Barbera.  When we got there we were told to wait.  When Dave finally came over he said the price is now $25,297!  That's $1,200 more than the negotiated price.  To our surprise Dave said there was no way he could go lower.  When ask about the price quote earlier he refused to acknowledge his hand writing on the offer sheet he presented to us.  He claimed we were confused.  The only thing we were confused about was in trusting the Gary Barbera name as a reputable dealer in the Philadelphia area. 

I am not sure if all dodge dealers are negating like this but to me this is far from Good Faith Negotiation.  This has definitely swayed me away from Gary Barbera and has left a negative feeling for the Dodge/Chrysler brand.

The Gary Barbera slogan should be "Is Gary Barbera the best?  I wasn't impressed!"


This report was posted on Ripoff Report on 10/12/2013 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gary-Barberas-Autoland/Philadelphia-Pennsylvania-19152/Gary-Barberas-Autoland-Gary-Barbera-and-Dodge-intergrity-Philadelphia-Pennsylvania-1091526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Gary Barbera and Dodge intergrity

AUTHOR: Not Impressed! - ()

 Yes, Jessie contacted me to hear my issue.  After about 20 minutes of explaining my disappointment with the integrity of Dave Hamilton, "he lied" I said, and telling her how I would never deal with a person like that, see informed me that she would speak to her Vice President and get back to me.  She asked me if I was still looking for a car.  I said yes, both my son and daughter are still looking.

About an hour after the call Dave Hamilton called me to let me know that $25,297 was the best they could do.

I called Jesse back and told her Dave called.  She said yes, I told him to.  Not sure why she would have a person with an integrity issue contact me back, but I told her to make sure Dave never calls me back.

Since my contact with Jesse I receive the call from Dave, 3 Calls and hang-ups from Gary Barbera Autoland over the last 3 days, and an email from Brian Ferreira asking "Are you still interested in purchasing a Dodge".  The answer is Yes, but not from a dealer with a integrity issue like Gary Barbera.

If you are thinking about dealing with Gary Barbera Autoland for a new vehicle, I would think again.

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#2 UPDATE Employee

Barbera's Autoland

AUTHOR: Barbera's Autoland - ()

We monitor reviews closely so that we can provide the ultimate customer satisfaction experience. I am reaching out to you regarding your recent experience at Barbera's Autoland. We are disappointed to hear about your feedback and would like to discuss this matter further at your convenience. I look forward to hearing from you. I can be contacted by calling 215-333-3700. Sincerely, Jessie H. at Barbera's Autoland

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