• Report: #1129176

Complaint Review: Gary Duncan

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  • Submitted: Fri, March 07, 2014
  • Updated: Fri, March 07, 2014

  • Reported By: George — Folsom California
Gary Duncan
Los Angeles Area, California USA

Gary Duncan Patrick Walker, Iron Doors Now, Affordable Iron Doors He is a scam artist!!! Los Angeles Area California

*Consumer Comment: I Love my Doors!

*Consumer Comment: Perfect from Start to Finish

*Consumer Comment: WE WERE SCAMMED ALSO

*Consumer Comment: Iron Doors Now is the Best of the Best

*Consumer Comment: Beautiful Iron Door & Transom

*Author of original report: Gary Duncan is a scam artist

*Consumer Comment: Iron Doors Now....WOW!

*Consumer Comment: Outstanding Customer Service

*REBUTTAL Owner of company: Client Testimonials

*General Comment: Don't know how to verify

*Consumer Comment: What???

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 If you come across Gary Duncan, Patrick Walker, Iron Doors Now.....run !!!!! It is all the same person ! If you come across a positive review for him it's because he writes them himself. I have spoke to several people that got scammed like me by him. He comes across like he is selling you an iron door, he takes a large deposit and then never delivers. I ordered two doors from him, gave him a 50% deposit and never heard from him again. When I tried to track him down he had closed up his website (Affordable Iron Doors) and never answered his phone. I have been told that he now goes by the name of Patrick Walker and the company name he goes by now is Iron Doors Now. He is a professional scammer! If you want to discuss or need more information feel free to call me (((redacted))) George from Sacramento


This report was posted on Ripoff Report on 03/07/2014 11:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gary-Duncan/Los-Angeles-Area-California/Gary-Duncan-Patrick-Walker-Iron-Doors-Now-Affordable-Iron-Doors-He-is-a-scam-artist-1129176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 9Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I Love my Doors!

AUTHOR: Kathi M. - ()

Let me start by saying I love my doors! Patrick was knowledgeable and helpful in helping make my decision. I never did see the doors or any sample or type of iron door until mine arrived. He was very helpful in explaining where the doors (his and competitor) are made and also explained the gauge of steel that the various iron doors come in, further helping me to make my decision to purchase my doors from Iron Doors Now. The doors do take a while to get (I ordered custom, non- stocked doors), but they were worth the wait! It is the first thing people notice and compliment on. Definitely one the best decisions I made when building my house, I highly recommend Iron Doors Now, they were very competitively priced as well.

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#2 Consumer Comment

Perfect from Start to Finish

AUTHOR: Kelli A. - ()

Iron Doors Now" were knowledgeable and helpful from the start. We ordered scroll iron doors for the front of our home and could not have been happier with the way they turned out. They are gorgeous!
Not only was the quality and customer service nothing short of perfect but the value compared to other door companies was unbelievable.
We would absolutely use Iron Doors Now again and recommend them to anyone looking to make a statement in the front of their home.
 

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#3 Consumer Comment

WE WERE SCAMMED ALSO

AUTHOR: Scammed - ()

Hello, we also had a similar experience with Gary Duncan and Affordable Iron Doors.  We filed suit - he admitted fault and said he would repay us. He still has not paid us. We are out thousands of dollars.  He should do the right thing and pay us.

I don't know the situation with George, but it sounds very similar to our situation.  You make your own decision.

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#4 Consumer Comment

Iron Doors Now is the Best of the Best

AUTHOR: K. Funk - ()

After much research in the midwest I wasn't able to find what I was looking for at a reasonable price!! I wanted quality and a good price. Iron Doors Now is the best of the best. The quality is just as good, if not better than any over priced door. They are built extremely well, have tons of options and we custom made our door so it is exactly what we wanted...nothing less!!! We will be sending business their way as much as we can.....especially since there is nothing that can beat them in our area. Even with shipping the price can't be beat, nor quality!!!! Kelsie F. Manhattan, KS 

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#5 Consumer Comment

Beautiful Iron Door & Transom

AUTHOR: J Thurston - ()

I purchased a door and transom and they arrived in perfect condition and exactly fit in the space. The quality of the door is excellent and an equivalent door/transom that I investigated was 3 times the cost. Installed, the door/transom has been a beautiful addition to our home. J. Thurston. Bakersfield, CA

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#6 Author of original report

Gary Duncan is a scam artist

AUTHOR: George McCracken - ()

 I have been personally ripped off by Gary Duncan and have talked to numerous people who also have been ripped off by Gary Duncan. Do a google search for Gary Duncan or Affordable Iron Doors or Patrick Walker or Iron Doors Now and you will find many people like me that have been ripped off by Gary Duncan.

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#7 Consumer Comment

Iron Doors Now....WOW!

AUTHOR: Michelle B - ()

We purchased an entry door from Patrick at Iron Doors Now about a month ago....WOW!!!!!  We have had so many compliments on the door!!  We are spec builders in San Francisco and this door is a hallmark part of our project!  Patrick was also helpful in coordinating the pick up of the door with our son....our son transported the door from LA to SF!    We couldn't be happier with the purchase!  

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#8 Consumer Comment

Outstanding Customer Service

AUTHOR: Tara B - ()

Iron Doors Now provided me with outstanding customer service from Patrick Walker, prices that couldn’t be matched, quick delivery and a door that is the envy of everyone in the neighborhood. The quality of the door is very high end and met all expectations. I am very happy with my beautiful entry iron door and would recommend to anyone looking for a statement piece that not only looks prominent but is sure to last a very long time! Thank you, Tara B and Family! Leesville, Louiisiana

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#9 REBUTTAL Owner of company

Client Testimonials

AUTHOR: IronDoorsNow - ()

 

You won Best of Houzz 2014!

Hi Iron Doors Now and congratulations, We’re writing to let you know that you've been voted by the Houzz community as a winner of our Best of Houzz 2014 awards! You can read the full press release by visiting our website.

Your work won in the Customer Satisfaction category, which is based on reviews you received on Houzz in 2013, as well as other factors related to your profile. We have already placed a "Best of Houzz 2014" winner badge on your Houzz profile page and congratulate you once again on a job well done. 

Iron Doors NOW....WOW! Thank you so much for the update and for checking on faster shipping!! I really appreciate all your help with this matter and for putting up with all of our phone calls today. Sorry, we are just under a lot of stress about closing on time. Thanks again for understanding and for working with us! Monica T. McKinney, TX 

I recently purchased an 8' iron door with two sidelights from Iron Doors Now and the craftsmanship of the door is unbelievable. We shopped around and Iron Doors Now beat all the prices we found and was able to get the door to me for my project deadline. We live in New York and have many door companies to choose from but we chose Iron Doors Now which is based across the country. That should say something right there. This door is the accent piece for our home renovation and we would highly recommend them. I can't tell you how many compliments we have received. Thanks again. Eric N. Long Island, NY

I recently purchased a door for a remodel project that my husband and I have been working on...I was so incredibly impressed by the quality, design, and price of the door! We just recently installed the door and have already received a number of compliments! Thank you Iron Doors Now for this beautiful addition to our home! Highly recommended! Nancy G. Downey, CA

As with any large expense, we did a lot of research before choosing Iron Doors Now. After working with a very competent sales person we finally picked a style that we thought matched our house and interest. After 15 years of wood doors we were looking for a change. Through the order process, delivery and finally installation The Iron Doors team was with us the entire way. Excellent customer service, kept us informed of status and followed up on aany questions. The doors were more than we expected. Very solid, well constructed and better than we planned. Solid reccomendation for an excellent experience. Mike R. Ashburn VA

Our experience with Iron Doors NOW was exceptional. The door was part of a renovation project and we had a lot of anxiety about measurements and installation. After many conversations and sending Patrick photos of our previous door and foyer he helped us get exactly the size door we needed. Their pricing was competitive, the door arrived on schedule, and our contractor installed the huge double door in 2 days including all new moldings. "Leonardo" is beyond description and has become the topic of conversation in our neighborhood. Combined with the handleset and the Flemish glass, it has transformed the front of our house. I highly recommend Iron Doors NOW. Jim G., Plano, Texas

Our new doors are absolutely gorgeous,far exceeding our expectations. The craftsmanship and quality are evident to even the casual passerby. The detail of the iron and beautiful glass makes a stunning impression well before visitors make it up to the door.
Before placing the order with Iron Doors Now we did a great deal of homework on iron doors in general in addition to local/internet retailers. The quality of the door offered, the price, and shipping process made our decision simple, Iron Doors Now was the best choice for our dollar. The service provided from our first call to the follow-up after delivery and install were outstanding. We are looking forward to enjoying the beautiful doors for years to come. D. Harris, Lafayette, LA

We love our door!!!  We uncrated the door last night and installed it today. It is beautiful.  I will send pics of finished home for your portfolio and will be happy to recommend you to anyone. If you ever need a reference in the Tulsa OK area please let me know. We are thrilled with the door-

It's exactly what you described. Wesley F, Tulsa OK

Thank you for the wonderful service I got from your company. Your Sales Dept. was kind and patient as I asked many questions about the iron door I was ordering. Placed my order on Friday and received it on Wed... Delivery service was great and so were the people who helped me. I love the door I picked for my new home and will definitely tell my friends about irondoorsnow.com. You had the best prices and selection to choose from!  Valerie T. Las Vegas, NVI did an exhaustive search on the internet for front doors only to find most of the doors boring, cookie-cutter, and expensive.

Several companies never returned my call. I came upon Iron Doors Now and saw the doors I wanted after looking through their site. They were a bargain, but I was skeptical. They looked great on the internet site, but I was concerned that the doors were not quality doors or durable. I spoke with Patrick and he was most helpful. 

The day the doors arrived, I surprised how the doors looked. They were beautiful. The doors not only are beautiful, but very safe and sturdy. They are heavy and well made. I have received comments on how beautiful and safe my doors are from many people. I am glad that I made the leap of faith with Iron Doors Now. I highly recommend them if you are looking for safe and beautiful doors. L.B. Jacksonville, FL

Living in coastal Florida I was initially concerned that the doors may not meet the hurricane standards here. I had originally recived an estimate for iron doors from my local glass store and he said that usually doors you could get over the internet would not be as good a quality as the ones he sold. I went ahead and bought the doors from Iron Doors Now because the price was so much lower than buying locally and once they arrived had the glass store install them. Both of us were pleasantly surprised at the quality of the doors and they are definitely consistent with the Flordia hurrican standards with the hurricane glass I had installed. I would defintely by from Iron Doors Now again. Liz D. Sarasota, FL

I couldn't believe what Lowes and the Depot wanted for something that looked Iron. I figured I could never afford one. Iron Doors now quoted lower than their fake iron, DELIVERED.This is a real Iron door with insulated bronze tinted windows that will open behind the Scroll in summer for less than they quoted without door hardware. We ordered on line from Iron Doors Now. We sent the opening measurements and picked a style. They responded with a drawing and we confirmed the measurements and that we wanted the door hardware as well. It arrived a 8 weeks later and was perfect.

Looks so good and solid. They are beautiful and the price is unbeatable. I know, I shopped the Texas and New Mexico vendors who both were thousands higher without hardware and additional shipping charges. Have strong friends to help as it took three of us to set them in the hinges. The door installed pronto. It is an easy install as you just bolt in the frame, drop the doors into the hinges, insulate and finish with your molding. No one is coming through the front door that we don't open it to. It is SOLID and BEAUTIFUL. G. Whittaker. Mountain View, CA

 

 

Thank you Patrick and staff.....You guys did a great job fabricating the custom doors and railings for our Church project.Communication couldn't have been better. Quality and excution of the design was fantastic and no one beats your pricing and fast shipping! M. Tan, San Diego, CA

We love our Iron Door from IRON DOORS NOW!: The expertise and professionalism granted to us by Patrick and the rest of the staff at Iron Doors Now was truly exceptional. Our new door has added so much to the curb appeal and appearance of our home. The entire experience was trouble free and the beauty of our new door is beyond belief. We highly recommend Iron Doors Now! The Thibodeaux Family, Nederland, TX

Your company did a great job! My neighbors are always complimenting how nice our door looks. Jivaro. R. Los Angeles, CA

When we decided that our office/showroom is going to be the face of our company, and essentially our calling card to potential clients, we researched many, many, door companies before discovering the unique artistry of irondoorsnow.com The quality of work and attention to detail both Julie and Patrick displayed throughout the entire design process, was extremely impressive. Their ability to create a professional and uniquely beautiful wrought iron entry door from a bunch of drawings and photos we gave them was especially impressive. We feel extremely fortunate to have found Iron Doors NOW, and confident that our showroom will give us a distinct advantage over our competitors. We look forward to maintaining a positive and productive relationship in the future with Iron Doors NOW as our company grows and evolves.
Needless to say, I highly recommend Iron Doors NOW. Thank you James L. Oklahoma City, OK

After much research in the midwest I wasn't able to find what I was looking for at a reasonable price!! I wanted quality and a good price. Iron Doors is the best of the best. The quality is just as good, if not better than any over priced door. They are built extremely well, have tons of options and we custom made our door so it is exactly what we wanted...nothing less!!! We will be sending business their way as much as we can.....especially since there is nothing that can beat them in our area. Even with shipping the price can't be beat, nor quality!!!! Kelsie F. Manhattan, KS

The doors are excellent. Everyone is praising them and I have not even started the work to finish the trim. Kudos to your workers, Vic P. Austin, TX

I am not a fan of buying items online but I am building our new home and I was in the market for an iron door and the local companies here were too pricey. While browsing online I found Iron doors now. From the first time I called to inquire about the door and the price of the door. Patrick was very helpful and really listened to my concerns about purchasing online but he definetly made the whole process very easy. I was impressed on how they shipped the door out in a crate. The door arrived with no scratches on the door and no damage to the glass. I would definately recommend Iron Doors Now. Eddy G. Pasadena, TX 

 I just finished installing the door and transom. They are looking great. I will have the housewarming very soon- I am sure that people will love it! Mike J. Chubbuck, ID

I wanted to take the time to thank you for the wonderful customer service that your company has shown to me. I received my door but the handles I had selected where different than what we got. I called your customer service last night and they told me they would send out another handle set on my word that I return the others after the correct handles arrived. Not only did I appreciate you allowing me to use the handles we received to lock our home, but this afternoon I received the new handles and amazed not only with the quickness of the delivery since I called less than 24 hours ago, but there has not been one time that I have spoken to your people that I have gotten anything less than A+ service. So often in life we feel the need to complain about lousy service and never take the time to compliment those who actually take pride in their work and appreciate their customers. That is why I felt the need to let you know you have a customer for life in me and I will be sure to spread the word!
Thanks Again, Robert D. Toms River, NJ

We did extensive research to find the right door for our remodel. There were a lot of door companies with pricing all over the place, but we got lucky and found Iron Doors Now online. The double door is awesome and we get complements from everyone that visits. I would highly recommend them. Gary P. Carmel, IN

We have had a wonderful experience working with Iron Doors NOW. We were coming from a “do-it-yourself” warehouse store and looking for an upgrade in both design and functionality. Iron Doors NOW was professional in working with us on design concepts as well as selecting the correct door size that would best fit our entry way. They have had wonderful support and patience with us throughout this process. In the end they are dedicated to providing us with a total package that is not only pleasing to the eye but functional as well. Sincerely, Barbara J.  Phoenix, AZ

I will admit that I was hesitant about ordering my door from a company on line that was half way across the country.  However, once the iron door arrived I was very impressed with its hand forged details and extensive finish process. And yes, you've done it all at a very fair price...Good Job!  Peter W. Buffalo, NY

Having been in the bussines for 35 years I found Iron Doors to be great, most suppliers were charging from $11,000 to $ 15,000 for my doors, Iron doors were $6,500 shipped with hardware. installed by 2 men in 2 hours and fit right in. Tom Myrtle Beach, S.C.

The door is absolutely BEAUTIFUL. I have to tell you, we LOVE our iron door, it makes a great statement to our home. We have our 15 year anniversary party planned for next month and we can’t wait for our family and friends to see it. Bryan W. Bakersfield,CA

Patrick, we installedthe door yesterday and it looks fantastic! Thank you so much for all your hard work. My neighbor came over and is very interested in placing an order with you. I will pass along your info. Thx Vanessa F. Baton Rouge, LA

 We got the door and were actually surprised it arrived in perfect condition. I expected a few scratches but found nothing! You guys do a great job with packaging. Gate looks great too. Iwill send you some pictures once we finish the house. Thanks for everything and I'm so glad that we found your company.Dan M. Scottsdale, AZ

We received the door and balcony railing. It looks AWESOME!!! Thanks Again,Shawn Z. Great Neck,N.Y

When we opened the packing, I was pleasantly surprise, especially the finish is amazing. My builder said it is the nicest door he’s seen in 20 years.  Sincerely, Diana H. Decatur,AL

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#10 General Comment

Don't know how to verify

AUTHOR: Magoo2p0325 - ()

I am looking to possibly order a door,  but  I have seen comments that make me worried.  I thought in business in 2011………? Normally over promise and no problem to any question worries me....  I would like more information before placing an order.  BBB  did not have an A+....... CONCERNED POYENTIAL CUSTOMER... 

 

 

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#11 Consumer Comment

What???

AUTHOR: Bob M - ()

George, I think you should double check your facts before making these type of false accusations. Sounds like you are angry with somebody else and taking it out on Patrick.

We purchased our door from Iron Doors Now about 5 years ago and have never had one problem. In fact we have referred him to other friends on countless occasions. Patrick and his wife Julie are good people and have since become some of our best friends; they really don’t deserve this smear on their good name- Considering Iron Doors Now has an A+ Better Business Bureau rating. Please be very careful about venting your frustrations online.

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