• Report: #465559

Complaint Review: Gary Pools, Gary Store Owner Leif Zars

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  • Submitted: Sat, June 27, 2009
  • Updated: Tue, November 25, 2014

  • Reported By:Poteet Texas
Gary Pools, Gary Store Owner Leif Zars
438 Sandau San Antonio, Texas U.S.A.

Complaint Review: Gary Pools, Gary Store Owner Leif Zars | Notice: Ripoff Report VIP Arbitration Decision: A neutral and independent Arbitrator has determined that the following Report contained one or more false statements of facts. The false statements have been redacted as ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)) | ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)) San Antonio Texas

*UPDATE Employee: Letter from Speck Pumps

*UPDATE Employee: Response from Gary Pools & Speck Pumps

*UPDATE Employee: Unfortunante Misunderstanding by Consumer

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RIPOFF REPORT VIP ARBITRATION

SUMMARY OF ARBITRATOR’S DECISION

Gary Pools, LLC, Complainant

v.

Anonymous, Author of Report #465559,

________________________________________________________________________

Complainant Gary Pools, LLC (the “Complainant”) has challenged the truthfulness of certain specific statements (each, a “Statement”) posted by Author Anonymous (the “Author”) on the Ripoff Report website at www.ripoffreport.com as Ripoff Report #465559 (the “Report”). The Author has accused the Complainant of selling the Author a pump which was not suitable for the intended purpose. The Complainant denied all such accusations. The Author did not submit a response to the Complainant or any contact information. Therefore, in accordance with the Ripoff Report VIP Arbitration Rules (the “Rules), the Author waived their right to participate in this Arbitration. By submitting a Report and a Complaint on the Ripoff Report websites, both the Complainant and the Author have agreed to submit the dispute to the Ripoff Report VIP Arbitration Program.

 In accordance with the Rules, the Arbitrator was asked to decide whether the challenged Statements were an opinion or a fact. If, and only if, the Statement was determined to be a statement of fact, the Arbitrator was asked to further decided if, by a preponderance of the evidence, to determine if the Statement was true or false. If the statement identified by the Complainant is determined to be an opinion, no determination will be made as to that particular Statement because an opinion cannot be determined to be true nor false.

In this case, the Arbitrator had only the evidence submitted by the Complainant to consider. The evidence submitted included Ripoff Report #465559, Complainant’s Arbitration Statement, Complainant’s Witness Statements, and supporting documentation.

Each Statement challenged by the Complainant has been considered, together with any Witness Statements and Documents provided by the Complainant for determination of the truth or falsity of the Statement. The Author did not provide a response to the Complaint.

The Arbitrator determined that the certain statements challenged in the Report were false. Therefore, according to the VIP Arbitration Rules, those statements have been redacted.

Decided November 25, 2014

Bruce E. Meyerson, Arbitrator

* A copy of the full Arbitrator’s Decision is available upon request. Please e-mail arbitration@ripoffreport.com with the name of the Complainant and Report number.

________________________________________________________________________

Gary Store aka Gary Pools sold us a Speck Pump for $745 for our inground pool. ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). Even worse the owner, Leif Zars, admits in writing that they use this very same pump in the installation of their inground pools for all of their customers. Many people have paid thousands if not hundreds of thousands for pools that are installed ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). 

Our pump ran hot, so hot you could not even touch it and was hot even after being off and the breaker off as well for four hours. We did not know any of this was going on. We only knew it kept tripping the breaker. Then we found in the Owner's Manual that it was ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). The Inspector of our little town said this could have ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). I am interested in getting in touch with all Gary Pools customers to investigate if they have these same pumps so that they will ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)).

Juanita
Poteet, Texas
U.S.A.


This report was posted on Ripoff Report on 06/27/2009 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gary-Pools-Gary-Store-Owner-Leif-Zars/San-Antonio-Texas-78216/Complaint-Review-Gary-Pools-Gary-Store-Owner-Leif-Zars-Notice-Ripoff-Report-VIP-Arbit-465559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Letter from Speck Pumps

AUTHOR: Gary pools - (U.S.A.)

Attached as the letter from Speck pumps, the manufacturer of the pump that this customer is stating was not for inground gunite swimming pools.

It states that " We are the manufacturer of the pump Mode 433. The pump is designed for and is suitable for permanently installed in-ground concrete pools"

Please read the attached letter from Speck Pumps for more information.
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#2 UPDATE Employee

Response from Gary Pools & Speck Pumps

AUTHOR: Leif Zars II - (United States of America)

Gary Pools addressed these issues by getting a manufactures response to the issues and refunding her in full for her purchase.

In summary the manufacturer responded that the pump is designed and UL approved to be used with in permanently installed pools. Her confusion seemed to come from not reading the entire section of the manual.

Also the manufacturer acknowledged that their pumps do run hot to the touch as their manual states. Furthermore if her electrician needed assistance properly wiring the the motor, the
manufacturer would be happy to assist.

I myself observed the pump being tested at our warehouse to insure it functioned as I would expect, and it did.

I am sorry that we could not satisfy her and hope that all is well.

I have included a picture of the manufacture's response, or you may email sales@garypools.com for a copy.
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#3 UPDATE Employee

Unfortunante Misunderstanding by Consumer

AUTHOR: Gary Pools - (U.S.A.)

Yes, indeed Ms. Robles purchased a Speck 433 from the Store at Gary Pools. At the time Gary Pools learned she was not satisifed with this product the customer was asked to please return the item, in working condition, for a full return. After about a month Mrs. Robles returned to the store at Gary Pools and the pump was returned for a full refund. As to the questions regarding the pump itself, Speck Pumps, the manufacturer of this pump has issued a public letter to Ms. Robles condracticing her claim Gary Pools is selling a "wrong" product.
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