- Report: #465559
Complaint Review: Gary Pools, Gary Store Owner Leif Zars
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| Gary Pools, Gary Store Owner Leif Zars 438 Sandau
San Antonio, Texas U.S.A. |
|
Gary Pools Aka Gary Store Owner Leif Zars Biggest Liars in the Swimming Pool Industry damages could be in the BILLIONS San Antonio Texas
*UPDATE Employee: Letter from Speck Pumps
*UPDATE Employee: Response from Gary Pools & Speck Pumps
*UPDATE Employee: Unfortunante Misunderstanding by Consumer
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Gary Store aka Gary Pools sold us a Speck Pump for $745 for our inground pool. Only problem is...it is not designed for permanently installed pools. They know this but still tell customers it is used for inground pools. Even worse the owner, Leif Zars, admits in writing that they use this very same pump in the installation of their inground pools for all of their customers. Many people have paid thousands if not hundreds of thousands for pools that are installed with pumps that are not designed for permanently installed inground pools and that could burn their houses down.
Our pump ran hot, so hot you could not even touch it and was hot even after being off and the breaker off as well for four hours. We did not know any of this was going on. We only knew it kept tripping the breaker. Then we found in the Owner's Manual that it was not to be used in permanently installed inground pools. The Inspector of our little town said this could have burned our house down. I am interested in getting in touch with all Gary Pools customers to investigate if they have these same pumps so that they will not have their houses burned down.
Juanita
Poteet, Texas
U.S.A.
Our pump ran hot, so hot you could not even touch it and was hot even after being off and the breaker off as well for four hours. We did not know any of this was going on. We only knew it kept tripping the breaker. Then we found in the Owner's Manual that it was not to be used in permanently installed inground pools. The Inspector of our little town said this could have burned our house down. I am interested in getting in touch with all Gary Pools customers to investigate if they have these same pumps so that they will not have their houses burned down.
Juanita
Poteet, Texas
U.S.A.
This report was posted on Ripoff Report on 06/27/2009 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gary-Pools-Gary-Store-Owner-Leif-Zars/San-Antonio-Texas-78216/Gary-Pools-Aka-Gary-Store-Owner-Leif-Zars-Biggest-Liars-in-the-Swimming-Pool-Industry-dama-465559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Letter from Speck Pumps
AUTHOR: Gary pools - (U.S.A.)
SUBMITTED: Tuesday, December 06, 2011
Attached as the letter from Speck pumps, the manufacturer of the pump that this customer is stating was not for inground gunite swimming pools.
It states that " We are the manufacturer of the pump Mode 433. The pump is designed for and is suitable for permanently installed in-ground concrete pools"
Please read the attached letter from Speck Pumps for more information.
It states that " We are the manufacturer of the pump Mode 433. The pump is designed for and is suitable for permanently installed in-ground concrete pools"
Please read the attached letter from Speck Pumps for more information.
Click on image to enlarge:
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What's this? #2 UPDATE Employee
Response from Gary Pools & Speck Pumps
AUTHOR: Leif Zars II - (United States of America)
SUBMITTED: Wednesday, August 10, 2011
Gary Pools addressed these issues by getting a manufactures response to the issues and refunding her in full for her purchase.
In summary the manufacturer responded that the pump is designed and UL approved to be used with in permanently installed pools. Her confusion seemed to come from not reading the entire section of the manual.
Also the manufacturer acknowledged that their pumps do run hot to the touch as their manual states. Furthermore if her electrician needed assistance properly wiring the the motor, the
manufacturer would be happy to assist.
I myself observed the pump being tested at our warehouse to insure it functioned as I would expect, and it did.
I am sorry that we could not satisfy her and hope that all is well.
I have included a picture of the manufacture's response, or you may email sales@garypools.com for a copy.
In summary the manufacturer responded that the pump is designed and UL approved to be used with in permanently installed pools. Her confusion seemed to come from not reading the entire section of the manual.
Also the manufacturer acknowledged that their pumps do run hot to the touch as their manual states. Furthermore if her electrician needed assistance properly wiring the the motor, the
manufacturer would be happy to assist.
I myself observed the pump being tested at our warehouse to insure it functioned as I would expect, and it did.
I am sorry that we could not satisfy her and hope that all is well.
I have included a picture of the manufacture's response, or you may email sales@garypools.com for a copy.
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What's this? #3 UPDATE Employee
Unfortunante Misunderstanding by Consumer
AUTHOR: Gary Pools - (U.S.A.)
SUBMITTED: Wednesday, August 05, 2009
Yes, indeed Ms. Robles purchased a Speck 433 from the Store at Gary Pools. At the time Gary Pools learned she was not satisifed with this product the customer was asked to please return the item, in working condition, for a full return. After about a month Mrs. Robles returned to the store at Gary Pools and the pump was returned for a full refund. As to the questions regarding the pump itself, Speck Pumps, the manufacturer of this pump has issued a public letter to Ms. Robles condracticing her claim Gary Pools is selling a "wrong" product.
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