• Report: #43535

Complaint Review: Gateway Computer

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  • Submitted: Thu, January 30, 2003
  • Updated: Sun, May 22, 2005

  • Reported By:berkeley California
Gateway Computer
www.gateway.com Berkeley, California U.S.A.

Gateway Computer go straight to the top with your complaints mistreated and ripped off Berkeley California

*Consumer Comment: Do Not Support list?

*UPDATE EX-employee responds: Not Sure what is going on.

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Please email the top people at gateway to get your voice heard about what a horrible company it is. Go to the state bar of California website (www.calbar.org) and follow the links to enter the name of their general counsel (available on the Gateway website).

His name will pop up along with the phone numbers and email address, adapt the email address for all of their corporate officers. Call the main the headquarters in Poway and ask for the legal department.

when they ask for a contact name give them the name of the general counsel. When they tell you they can't put you through explain calmly how much torture you've been through to date and they'll transfer you to "Emergency response customer service" then have ready all of your horror story for faxing and you should get results. Also insist on talking the territory manager if you purchased it at one of their hillbilly stores.

Make sure that you email customer service and repeat the same story over and over so that they get the point that they are not providing you with the service requested. Essentially, you have to torture them back. Otherwise they'll ignore you.

Blanket the corporate officers with letters, faxes and emails. If necessary, threaten to hand out fliers in front of the store.

Martha
berkeley, California
U.S.A.

This report was posted on Ripoff Report on 01/30/2003 09:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Computer/Berkeley-California-94703/Gateway-Computer-go-straight-to-the-top-with-your-complaints-mistreated-and-ripped-off-Ber-43535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Do Not Support list?

AUTHOR: Melissa - (U.S.A.)

Are you serious? They have a "DO NOT SUPPORT" list?

Recently, I had a problem with the pin in the back of my laptop where the charger connects. This is actually the second laptop that I've had this problem with. With the first, I didn't have the extended warranty. And the cost to fix it was about the same as I paid for the computer (it was a refurbished laptop).

But, I will admit that I liked my first Gateway so much, I decided to buy another. So thinking that because I bought a refurbished, the problem could have been there all along. So when I went to buy my second, I took my first one with me and showed them what the problem was and asked them what did I need to do to keep it from happening again.

They said they weren't sure what caused it, but if I purchased the extended warranty, I should be covered because it covered parts and labor for 3 years. So I got it.

Well, the same problem happened with my second. So I called them, the first thing they checked was to see if I had an extended warranty. They told me that I had 263 days left on my warranty. I told them the problem and they said that my warranty WOULD NOT cover this. I was so mad!

I told them that this was the only reason I even purchased the extended warranty in the first place! I don't know how many people I was transfered to, (it was a lot) but I had to repeat this story over and over. And I'll admit, I got a little ugly with some of the people I talked with. I finally got someone to help me out. Otherwise, I would have been stuck with a computer, with 263 days left on the warranty, that I could not even turn on because I couldn't get a charge because of the pin.

Does this mean that because I got a heated with some of the people I talked with that I might be on the "do not support" list? How does this list work?
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#2 UPDATE EX-employee responds

Not Sure what is going on.

AUTHOR: Matt - (U.S.A.)

I am not really sure what original technical issue was that prompted your harsh responce. However, as I a former Tier 2 Tech for Gateway I can assure you, that every reasonable attempt to resolve your issue was made.

PS-I would not advise the use of your tactics, all will accomplish is you being put on the DO NOT SUPPORT list, and very happy tech that has very short call. Remember that you can catch more flies with honey than vinegar.
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