ED Magedson – Founder
Gateway Computers, Teleplan2700 W Story Rd Dallas, Texas USA
Gateway Computers, Teleplan Acer Computers Won't stand behind product Dallas Texas
I purchased a laptop at the end of Feb. 2013. Since then, the bottom tray of the laptop has been replaced twice and now needs to be replaced for a third time, due to the spot where the hinge for the lid is secured down to the bottom tray breaking. The first couple of times, I paid for this out of my pocket, since it was out of waranty and figured that maybe it was only a one time thing and the second time I didn't want to go through the aggrevation of trying to fight it, but now this is a third time, in less than a year and a half of owning the computer and I assume it will be on ongoing problem, due to a design flaw. The last time I fixed this was June 5, 2014 and it's now only July 21, 2014. This is ridiculous! At the very least, there should be a disclaimer on the box, warning consumers of faulty products that continuously break and the company won't stand behind their product. Had I known that, I would have purchased from another manufacturer.
This report was posted on Ripoff Report on 07/21/2014 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Computers-Teleplan/Dallas-Texas/Gateway-Computers-Teleplan-Acer-Computers-Wont-stand-behind-product-Dallas-Texas-1163808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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