• Report: #463133

Complaint Review: Gateway Computers

  • Submitted: Fri, June 19, 2009
  • Updated: Fri, June 19, 2009

  • Reported By:dallas Texas
Gateway Computers
Www.gateway.com Nationwide U.S.A.

Gateway Computers Doing whatever they possible can to get out of honoring there warranty gateway.com Internet

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I HAVE NEVER experience such terrible customer service in my life... I bought a Gateway computer from walmart, really because of the price... I had heard they were flimsy so I made sure I bought an extended warranty in case something went wrong. After a couple of weeks the screen broke and I was not surprised that it was not covered, so I purchased a replacement screen and installed it myself. I was not in a big hurry as I had already bought another laptop. Up until that point I had only used the computer a few times. When turned the computer back on, it told me that the hard drive was no good, so I contacted gateway and they told me that my computer was out of warranty? funny how the warranty has expired after only a couple of months. So I called Walmart and they say that it is in warranty, and the warranty is good for a full year. So anyway, I go back and forth with gateway, they say that the serial number is not right, I send pictures of the serial number, they still say it is out of warranty so I send the reciepts showing when I purchased it, then they go back to the serial number is not correct. I mean this continued for over a month. I had given up for a little while but then I came in need of an additional lap top, I was about to just buy a hard drive and do it myself vs fooling with them again, but I said no, I got a warranty, they are going to have to fix this piece of junk. Anyway, this has been an exact repeat of before, it has been another month of going around in circles. I faxed them the reciept and photos of the serial number ths time so they can update there records. They told me it would be 48 hours, well, I never heard from anyone and it has been over a week. I contacted them this morning and they are going right back to square one saying it is out of warranty, but my reciept CLEARLY shows that I purchased it less than a year ago. They act as if they do not want to help, I get so many duplicate responses of things we had already discussed, request to redo things I have done over and over again... it has been hell, I am just going to wait until my warranty expires so I can let wal mart get it fixed, but not without letting the world know about this expeience. If you are thinking of purchasing a gateway, please, run the other way, not only is the computers junk, but they will do anything they can to not fix it, even it it means lying and sending you through a million and one hoops until you dont have the energy to deal with it anymore.

dallas, Texas

This report was posted on Ripoff Report on 06/19/2009 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Computers/nationwide/Gateway-Computers-Doing-whatever-they-possible-can-to-get-out-of-honoring-there-warranty-g-463133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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