- Report: #30643
Report - Rebuttal - Arbitrate
Complaint Review: Gateway Corporation
Gateway Corporation610 Gateway Dr North Sioux City, South Dakota U.S.A.
Gateway Corporation RIP-OFF TOTAL LOSS OF NEW EQUIPMENT TO SR. CITIZENS North Sioux City South Dakota
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After numerous horrid phone calls (no help), Gateway's idea of a warranty is to "fix or replace" and they don't even care if they EVER work. They will continue to do this for 3 years. Computer is worthless -- is a lemon. Won't REFUND. Won't let us TRADE to another model. Thus, we cannot sell it to anyone or use it. Have to toss in garbage can! ($3,000 worth of Gateway equipment).
THIS FRAUDULENT ACTIVITY IS RUNNING RAMPANT AND IS COMMON
PROCEDURE WITH GATEWAY AFTER YOU READ MANY OTHER SIMILAR
REPORTS. THIS IS FRAUD. GATEWAY IS HIDING BEHIND
THEIR "CYA WARRANTY" TO AVOID LAW SUITS. They will
continue to "fix and replace" until the warranty runs out - yeah!
This is down and out FRAUD, and Gateway IS getting away with this. Don't buy a Gateway - their warranty and service is horrible. Their equipment is "refurbished" or "refurbished parts" and you cannot be sure you are even getting NEW equipment at all. They simply do not care.
We are seniors and have never been treated so poorly. Gateway even sends computers in a flimsy cardboard box NOT marked Fragile! Once they have your money -- they have YOU! We entered into a contract with them for a NEW computer. THey have our money -- we have NOTHING!
This report was posted on Ripoff Report on 09/20/2002 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Corporation/North-Sioux-City-South-Dakota-57049/Gateway-Corporation-RIP-OFF-TOTAL-LOSS-OF-NEW-EQUIPMENT-TO-SR-CITIZENS-North-Sioux-City-S-30643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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