- Report: #935256
Report - Rebuttal - Arbitrate
Complaint Review: Gateway Energy Services
Gateway Energy Services400 Rella Blvd., Suite 300 Montebello, New York United States of America
Gateway Energy Services Steve Maslak, I tried to cancel after realizing that they were much higher than utility company, and it took more than two months for them to do it. Montebello, New York
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Last year 1 asked you to be the supplier of Energy Services and I
was never informed of the amount of time it would take to revert back to my utility companies when I called to cancel "at any time" .
When I realized that your rates were higher than my home utility companies, (NJ Natural Gas and JCP&L) sometime at the beginning of December 2011, I asked that the service be cancelled. That was on December 6, 2011. (I now know that had I cancelled on November 30th, 1 would not have this problem for January and February 2012).
However I kept getting charged for the balance of December, and the months of January and February 2012 at the Gateway rates. 1 was told that since 1 was not signing up for a 6 or 12 month contract, 1 could cancel at anytime and 1 was NEVER told that it would take 2 -3 billing cycles to complete the cancellation.
As a retired senior citizen from Rockland County living on a fixed income, 1 feel that you
should rebate the amount for this time period (January and February of2012) as
a good will gesture. 1 will leave it up to you to decide what is a fair rebate.
This report was posted on Ripoff Report on 08/31/2012 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Energy-Services/Montebello-New-York-10901/Gateway-Energy-Services-Steve-Maslak-I-tried-to-cancel-after-realizing-that-they-were-mu-935256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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