• Report: #264616

Complaint Review: Gateway Mortgage Group

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, August 01, 2007
  • Updated: Thu, January 12, 2012

  • Reported By:newport news Virginia
Gateway Mortgage Group
www.gatewayloan.com Virginia Beach, Virginia U.S.A.

Gateway Mortgage Group NEVER EVER WILL USE GATEWAY MORTGAGE OR GATEWAY ANYTHING AGAIN ripoff Virginia Beach Virginia

*REBUTTAL Individual responds: Why are you wasting energy on this? Stop updating this report!

*General Comment: cant find VERY INTERESTED

*UPDATE EX-employee responds: You can post anything on this site without a proper investigation.

*Author of original report: Truths

*General Comment: VERY interested in the rest of the story

*UPDATE Employee: You can post anything on this site without a proper investigation.

*UPDATE EX-employee responds: Consumers Can See Through Gateway's Facade

*REBUTTAL Individual responds: Hoax?

*REBUTTAL Individual responds: Hoax?

*REBUTTAL Individual responds: Hoax?

*REBUTTAL Individual responds: Hoax?

*REBUTTAL Individual responds: I think the report is a hoax, I demand that the author provide some proof that the transaction/event really happened

*UPDATE Employee: to whom it may concerns,

*UPDATE Employee: to whom it may concerns,

*UPDATE Employee: to whom it may concerns,

*UPDATE Employee: to whom it may concerns,

*UPDATE Employee: followup to your rip off report

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

It started off with a home mortgage loan back in Feb 07 with Gateway and we found these guys on the internet. My dad started the process to help me out. As you will read I compiled the following letter to send to their corporate headquarters after all was thru. If you are wondering if I contacted them, "yes" I did. They are located in Oklahoma somewhere.

I found out the day before my original closing date thru the Senior branch manager Norman Martel that he would be taking over our case. I signed a bunch of paperwork to include the Lock in paperwork with John Wynn months prior and never got the signed copies back.

To this day I still haven't seen them. I just got an e-mail from a Mr Norman Martel stating he was the "senior" branch manager out of Virginia Beach Virgina. To this day I have never met him in person. The closing kept being delayed for one reason or another which caused me and my father alot of undue stress.

Not knowing when I was closing was one stressor, having someone back out at the last minute was another and to have the Senior branch manager yell at me on the phone and then tell my dad in an e-mail that he was not a nice person all led to a very disturbing experience. If you don't believe this I still have the e-mail Mr Martel sent my dad.

And by the way, the lead processor for Mr Martel's company is his wife Mrs Martel. Isn't that cozy? I also did contact their corporate HQ I found on the internet and talked to a guy who was the customer service manager and he helped a little but pretty much told me if I wanted to back out he would understand.

It's a little hard to back out after you have submitted and signed tons of paperwork, invested monies and given up every account number you have with alot of personal information so I was pretty much stuck with whatever Mr Martel wanted to do or asked of us. And believe me they nickled and dimed us up until the very last minute. I finally was told the day of the closing that I was closing. The following was a letter addressed to Mr Martel and his corporate HQ but I decided not to send it because I did not want any retaliation by Mr Martel since I've already experienced some of his temper on the phone.

To whom it may concern:

The following is the list you asked for of everything that didn't go so right with John and your company. You asked me to send a list. Lets also leave it where there is as little communication between you and my father. I don't appreciate you telling him he's not a nice person.

Considering what we have gone thru with your company I think both of us are being extremely nice and patient considering the lack of professionalism, organization and knowledge your company has. And let me also include the shady way you handled this process. To this day we still don't know the real reason Mr John Wynn just backed out at the last minute.

1. Back in March 07 John Wynn said we had 6% interest rate but couldn't promise he could hold it for more than 60 days. You deny this stating you never go past 30 days and questioned me when I said it. You don't know what John said because it was at my sisters house and my father, Mr Wynn and myself were present. NOTE: he has all the signed copies that I signed to include the lock in form and hasn't returned any of the paperwork to us. When I faxed my paperwork to Corporate HQ they stated I don't have a leg to stand on because I didn't have a lock in form. (Mr Wynn never returned my signed copy)..Mr Martel states "THEY" never promise more than 30 day lockins. BS YOU weren't sitting there at my dining room table with Mr John Wynn when I signed the Lock in forms (that I never got back). So which company do you guys work for since you both are telling clients different policies.

2. I have sent numerous e-mails to John Wynn asking if there was anything else I needed to provide to include CCing my insurance people and lawyer. I asked the week before closing and the week of closing (the first closing 25 May 2007) and I have cooperated with everything he has asked for. Now in turn you are asking for the very same documents that I have faxed to John several times.

3. Once closing is accomplished which you can add to the list was supposed to be on 25 May 07.
I want all the copies of anything I gave John back. He has all our account information to include any information from my fathers account. At this point I'm not sure who we can trust.

4. Your GATEWAY paperwork states that you will give your clients atleast 24 hour notification if the interest rate changes. No one gave us verbal or written notification that what we discussed has changed. (6%) I had to find it in the forms that were e-mailed to me the day before my "supposed" closing on 24 May 07 that the interest rates had changed. The forms were sent by you to myself and that is how I had to find out.

5. On 22 May 07 Mr Wynn called me and asked me to fax some more forms in which I abided. Not once did he mention he was having complications or that there may be a possibility of not closing that Friday 25 May 07. I even specifically asked him if he would be coming to the closing and he asked me if I wanted him to.

6. The gift loan was known by John Wynn back in March 07. If there were specific things that needed to be accomplished with the accounts we should have discussed it then not the week of closing or the day before.

7. Two major players in the purchasing of this property (my lawyers and insurance companies) have called me to tell me that they had tried to contact John Wynn numerous times to include phone and e-mail and he wasn't responding.

8. If I needed a letter from the seller stating he would turn over the premises to me by 11 Jun 07 this should have been requested weeks ago.

9. Mr John Wynn stated to me a few weeks ago that if he appeared ditzy it was because he was closing on about 25 homes. Not my problem that he had too much to do that he couldn't effectively work on my property.

Maryiam2
newport news, Virginia
U.S.A.

Click here to read other Rip Off Reports on Gateway

Click here to read about the finance company for Gateway Computers

This report was posted on Ripoff Report on 08/01/2007 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway-Mortgage-Group/Virginia-Beach-Virginia/Gateway-Mortgage-Group-NEVER-EVER-WILL-USE-GATEWAY-MORTGAGE-OR-GATEWAY-ANYTHING-AGAIN-ripo-264616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Gateway Mortgage Group

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 10Consumer 6Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Why are you wasting energy on this? Stop updating this report!

AUTHOR: Gateway Mortgage - (USA)

Please stop updating this report. You are wasting your time!!

Respond to this report!
What's this?

#2 General Comment

cant find VERY INTERESTED

AUTHOR: other peoples money - (United States of America)

please direct me to the John Wyne admission you mentioned in your comments.  VERY INTERESTED
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

You can post anything on this site without a proper investigation.

AUTHOR: Gateway Mortgage - (United States of America)

This is a false report, the suposed victim was trying to purchase a NOO property as a OO property and we found out... They where not honest through the transaction and we redisclosed them several time throughout the process.  We did the loan at cost and gave them a great deal and this is what we get.

Please remove the negative report on  Norman Martel, Gateway Mortgage, John Wyne.

Again they will let anyone post anything on here with out doing a proper investigation. We did everything we could do one this loan and it closed just fine.  We tried to make the customer happy and could not.  This was not a easy loan ie. gift money trying to get verified,seller staying in the house after closing for a undisclosed period.

Sorry we have such bitter customers and anyone else who want to make slanderous and untruths on the site.

Happy New Year 
Respond to this report!
What's this?

#4 Author of original report

Truths

AUTHOR: Maryiam2 - (U.S.A.)

1.  Mr Martel...Did you or did you not tell my father he wasn't a nice person?
2.  Mr Martel..Did you or did you not send me an e-mail after all was over and in the subject line you wrote, "Nice Lie" and in the body you wrote,' thanks for nothing"
3.  Mr Martel?  Can you explain why John Wynn just disappeared and you showed up in an e-mail a week before original closing introducing yourself and never hearing from John again until his comment on this page and never given an explanation as to why he disappeared?

Please stop saying any of this is slanderous because you and I know it  happened.  I have nothing to gain..This is suppose to be over. 
Respond to this report!
What's this?

#5 General Comment

VERY interested in the rest of the story

AUTHOR: other peoples money - (United States of America)

VERY interested in the rest of the scam!  So are many of us here in VA, SC and NC.  Describe the players, lawyers, bank, bankers, mortgage officers, title companies, docs, etc.  What did they promise you?   
Respond to this report!
What's this?

#6 UPDATE Employee

You can post anything on this site without a proper investigation.

AUTHOR: Gateway Mortgage - (United States of America)

Again they will let anyone post anything on here with out doing a proper investigation. We did everything we could do one this loan and it closed just fine.  We tried to make the customer happy and could not.  This was not a easy loan ie. gift money trying to get verified,seller staying in the house after closing for a undisclosed period,Sorry we have such bitter customers and anyone else who want to make slanderous and untruths on the site. 

Respond to this report!
What's this?

#7 UPDATE EX-employee responds

Consumers Can See Through Gateway's Facade

AUTHOR: TruthTeller - (United States of America)

There is no doubt in my mind that what you are saying is positively, completely, totally, unequivocally true! Of course, the people who work for Gateway are going to deny it-- they are a group of liars and thieves.  

You have proof and are willing to tell the truth, and Gateway doesn't like that.  I appreciate your taking the time out of your life to expose what's been done to you.
Respond to this report!
What's this?

#8 REBUTTAL Individual responds

Hoax?

AUTHOR: Maryiam2 - (U.S.A.)

If this is a hoax Mr (and I use the term lightly) Martel then why did John Wynn admit on this site that it was true and things could have been done better.??

This entire transaction did take place and Mr Martel sent me a private e-mail stating that in the subject line, "NICE LIE" and in the body of the e-mail, Thanks for NOTHING" what a company. I wasn't going to tell this part because I wanted to be done with them but now that I read what Mr Martel said on this site...I would like to let everyone know THE REST OF THE STORY.
Respond to this report!
What's this?

#9 REBUTTAL Individual responds

Hoax?

AUTHOR: Maryiam2 - (U.S.A.)

If this is a hoax Mr (and I use the term lightly) Martel then why did John Wynn admit on this site that it was true and things could have been done better.??

This entire transaction did take place and Mr Martel sent me a private e-mail stating that in the subject line, "NICE LIE" and in the body of the e-mail, Thanks for NOTHING" what a company. I wasn't going to tell this part because I wanted to be done with them but now that I read what Mr Martel said on this site...I would like to let everyone know THE REST OF THE STORY.
Respond to this report!
What's this?

#10 REBUTTAL Individual responds

Hoax?

AUTHOR: Maryiam2 - (U.S.A.)

If this is a hoax Mr (and I use the term lightly) Martel then why did John Wynn admit on this site that it was true and things could have been done better.??

This entire transaction did take place and Mr Martel sent me a private e-mail stating that in the subject line, "NICE LIE" and in the body of the e-mail, Thanks for NOTHING" what a company. I wasn't going to tell this part because I wanted to be done with them but now that I read what Mr Martel said on this site...I would like to let everyone know THE REST OF THE STORY.
Respond to this report!
What's this?

#11 REBUTTAL Individual responds

Hoax?

AUTHOR: Maryiam2 - (U.S.A.)

If this is a hoax Mr (and I use the term lightly) Martel then why did John Wynn admit on this site that it was true and things could have been done better.??

This entire transaction did take place and Mr Martel sent me a private e-mail stating that in the subject line, "NICE LIE" and in the body of the e-mail, Thanks for NOTHING" what a company. I wasn't going to tell this part because I wanted to be done with them but now that I read what Mr Martel said on this site...I would like to let everyone know THE REST OF THE STORY.
Respond to this report!
What's this?

#12 REBUTTAL Individual responds

I think the report is a hoax, I demand that the author provide some proof that the transaction/event really happened

AUTHOR: Norman - (U.S.A.)

This is a false report, the suposed victim was trying to purchase a NOO property as a OO property and we found out... They where not honest through the transaction and we redisclosed them several time throughout the process. We did the loan at cost and gave them a great deal and this is what we get.

Please remove the negative report on Norman Martel, Gateway Mortgage, John Wyne.

Norman Martel
Respond to this report!
What's this?

#13 UPDATE Employee

to whom it may concerns,

AUTHOR: John - (U.S.A.)

My business is, and will allways be in the best interest of my clients . There was in fact , a few issues prior to closing that created some concerns . The issues where adressed and corrected prior to closing to the best of my knowledge .

Sincerely ,

John W.
Assisant Branch Mananger
Gateway Mortgage
Respond to this report!
What's this?

#14 UPDATE Employee

to whom it may concerns,

AUTHOR: John - (U.S.A.)

My business is, and will allways be in the best interest of my clients . There was in fact , a few issues prior to closing that created some concerns . The issues where adressed and corrected prior to closing to the best of my knowledge .

Sincerely ,

John W.
Assisant Branch Mananger
Gateway Mortgage
Respond to this report!
What's this?

#15 UPDATE Employee

to whom it may concerns,

AUTHOR: John - (U.S.A.)

My business is, and will allways be in the best interest of my clients . There was in fact , a few issues prior to closing that created some concerns . The issues where adressed and corrected prior to closing to the best of my knowledge .

Sincerely ,

John W.
Assisant Branch Mananger
Gateway Mortgage
Respond to this report!
What's this?

#16 UPDATE Employee

to whom it may concerns,

AUTHOR: John - (U.S.A.)

My business is, and will allways be in the best interest of my clients . There was in fact , a few issues prior to closing that created some concerns . The issues where adressed and corrected prior to closing to the best of my knowledge .

Sincerely ,

John W.
Assisant Branch Mananger
Gateway Mortgage
Respond to this report!
What's this?

#17 UPDATE Employee

followup to your rip off report

AUTHOR: John - (U.S.A.)

To Whom it concerns :

My efforts have and will always be in the best intrest of my client . There indeed was some confusion the week prior to closing of this paticular loan . The issues , where adressed and explained completely prior to closing .

Sincerely,

John W

Gateway Motrgage Branch 257
Virginia Beach Va .
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Wal-Mart.com USA, LLC


Ripoff Report Legal Directory