- Report: #126955
Report - Rebuttal - Arbitrate
Complaint Review: Gateway
Gateway13755 Diplomat Dr. #2 Dallas, Texas U.S.A.
Gateway Computer ripoff poor quality fraudulent billing put off resolving problem double charged for product deceived Dallas Texas
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One month later, still no computer, AND, they charged my credit card for the replacement PLUS a case, which I had not ordered originally or after the fact. I have talked to CSR's across the US, and ever time I would give them my Service REquest # they would tell me it was not valid and the order was not completed. I have a list of eleven(11) Customer Service Reps and 5 service request #'s that I have talked to over the last month and none of them could solve my problem.
Each time I ask to speak to a Supervisor or Manager and they could not solve it either. I have been given 5 different delivery dates and don't have a replacement yet.
This report was posted on Ripoff Report on 01/11/2005 07:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway/Dallas-Texas/Gateway-Computer-ripoff-poor-quality-fraudulent-billing-put-off-resolving-problem-double-126955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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