- Report: #636969
Report - Rebuttal - Arbitrate
Complaint Review: Gateway
GatewayInternet United States of America
Gateway Gateway Computers WARNING, DO NOT BUY FROM GATEWAY!!!!!!! Internet
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Ok, fine, no problem, but when I called they told me the software warranty was only for 90 days and I would have to purchase the disk from them even though the hardware is warranted for 1 year, and that is what caused the problem to begin with. It was the rudest customer service department that I have ever dealt with, tech support just told me to go to the website and hung up on me.
I looked up the terms of the warranty and under the hardware section it states, and I quote exactly, "The scope of technical support consists of helping You diagnose and resolve problems with defects in Products covered by this Agreement, and, for PC Products, REINSTALLING THE FACTORY-INSTALLED OPERATING SYSTEM AND (SOFTWARE) to restore it to the original factory configuration".
I kept mailing them back stating this and they kept responding with there is nothing they can do. It was a hardware problem that occured and they don't care, just sayin that it's past 90 days and I'm brushed off by them everytime. I highly recommend whoever reads this that they look elsewhere for a computer. DO NOT USE GATEWAY!!! Worst customer service ever! Will not stand by a warranty that it states in their terms of the warranty that they warrant. Absolute joke for a customer service department
This report was posted on Ripoff Report on 09/02/2010 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway/internet/Gateway-Gateway-Computers-WARNING-DO-NOT-BUY-FROM-GATEWAY-Internet-636969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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