• Report: #636969

Complaint Review: Gateway

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, September 02, 2010
  • Updated: Thu, September 02, 2010

  • Reported By: Neil — Texas United States of America
Gateway
Internet United States of America

Gateway Gateway Computers WARNING, DO NOT BUY FROM GATEWAY!!!!!!! Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a gateway computer on 4/19/2010. Just recently the hard drive went down and would not boot. I took it back to best buy to see what they could do. They sent it off to be repaired and told me I would have to call gateway and get a recovery disk, as they could not do that, to get the computer back to the way I bought it.
Ok, fine, no problem, but when I called they told me the software warranty was only for 90 days and I would have to purchase the disk from them even though the hardware is warranted for 1 year, and that is what caused the problem to begin with. It was the rudest customer service department that I have ever dealt with, tech support just told me to go to the website and hung up on me.
I looked up the terms of the warranty and under the hardware section it states, and I quote exactly, "The scope of technical support consists of helping You diagnose and resolve problems with defects in Products covered by this Agreement, and, for PC Products, REINSTALLING THE FACTORY-INSTALLED OPERATING SYSTEM AND (SOFTWARE) to restore it to the original factory configuration".
I kept mailing them back stating this and they kept responding with there is nothing they can do. It was a hardware problem that occured and they don't care, just sayin that it's past 90 days and I'm brushed off by them everytime. I highly recommend whoever reads this that they look elsewhere for a computer. DO NOT USE GATEWAY!!! Worst customer service ever! Will not stand by a warranty that it states in their terms of the warranty that they warrant. Absolute joke for a customer service department

This report was posted on Ripoff Report on 09/02/2010 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gateway/internet/Gateway-Gateway-Computers-WARNING-DO-NOT-BUY-FROM-GATEWAY-Internet-636969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Gateway

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory