- Report: #439161
Report - Rebuttal - Arbitrate
Complaint Review: Gateway/Acer Corporation
Gateway/Acer Corporation7565 Irvine Center Drive Nationwide U.S.A.
Gateway/Acer Corporation DEFECTIVE LAPTOP. REFUSAL FOR REFUND. RETURNED THREE TIMES, RETURNED WITHOUT COVERING OF FAN, MOTHERBOARD Irvine California
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Next : Well, guess what? Got the computer back on 03/6/2009, my son used it for a total of 6 days and then it crashed again. I called level II tech support last night, the gentleman asked me to call back again this morning and request a service technician come to my house to fix this. When I called I was told that that was not part of my warranty. I have to ship this piece of junk back to have it repaired, again. I am not satisfied with the response I got from Gateway, nor their lack of wanting to fix this immediately. It has been either en route or in their repair center more than it has been with my son. The computer finally arrived back to my house today! Yippee right? No! When I took it out of the box I noticed that there was no covering on the fan, motherboard, wireless card area. How incompetent can one be? I called and, of course, I have to send the unit back to them! They can't just send me the piece? I am contacting an attorney to see if there is anything that can be done about this. It's a pass the buck situation and no one cares. I have even called Corporate Care and Wade, the man who called and responded to my BBB complaint, just stated that it was repaired and returned.
So, now I have to send it back, they have to recheck the whole system (in which they had to replace the following : motherboard, hard drive (third time), wireless card, keyboard and plastics. They could have just sent me a new computer by now. I will never ever recommend Gateway. Will keep you updated as to the progress.
This report was posted on Ripoff Report on 03/30/2009 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/GatewayAcer-Corporation/nationwide/GatewayAcer-Corporation-DEFECTIVE-LAPTOP-REFUSAL-FOR-REFUND-RETURNED-THREE-TIMES-RET-439161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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