• Report: #532479

Complaint Review: Gator Contracting DBA Poolside Leisure

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  • Submitted: Wed, December 02, 2009
  • Updated: Tue, September 07, 2010

  • Reported By: Selinda — Seffner Florida United States of America
Gator Contracting DBA Poolside Leisure
5008 N Grady Avenue Internet United States of America

Gator Contracting, Poolside Leisure Greg Garbo, Gator Contracting faulty pool resurface, failed to honor warranty, crack in newly resurfaced pool Internet

*Author of original report: A picture's worth a thousand words

*Author of original report: Run from Poolside Leisure!!!

*REBUTTAL Owner of company: 1 in 10 Have a Mental Disorder per US Surgeon General

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Cracking developed in our pool. I previously hired someone to come "repair" the pool cracks and for $200 they came and sealed the cracks with caulking. This was unsightly. After years of saving, we were able to get our pool redone.


I eventually hired Poolside Leisure to repair the pool surface and cracking for $6,500, with $2,000 of that fee for additional preventative measures to ensure the cracks would not return. Our first frustration came when we were told by ALL who gave us quotes that the surface would have to have the prior paint removed by sandblasting it. Originally I was told Poolside Leisure's fee to remove the paint would be $2,900, well above any of the others I got estimates from to sandblast the pool. Then they recontacted me and told me if I did it on a certain day, they'd do it for $1,400 because they'd already have the "machine" rented. So, I agreed to this, but turned out what they ended up using was just a pressure washer. It took one guy about half a day to do this. When I realized what what was going on, Greg Garbo, the company president told me it would be fine to just use a pressure washer because sandblasters were really messy. So time will tell if my pool resurface will start popping off like other pool contractors told me it would if 100% of the paint wasn't removed. 100% of the paint was not removed.


Then the pool was resurfaced and within 2 days, the major crack returned. I was assured by Poolside Leisure that they would repair the crack. I confirmed it would be repaired with the same material it was resurfaced with. After many months, they finally came out to repair the crack and they even emptied out the pool. I was quite shocked and dissatisfied to discover when I got home, that they had just filled the new crack with caulk and then refilled the pool.


So after a $6,500 repair job, I ended up where I started, with cracks repaired with caulk...the same repair job as the guy who charged me $200, even after I paid $2,000 for "crack repair measures" that would ensure the pool wouldn't crack and they would ensure it if I paid the $2,000.


Mr. Garbo says he is closing down, but his website is still up and his voice mail still answers as Poolside Leisure and to leave a message. I'm sure he's just screening his calls for new business. He won't return my calls.


This report was posted on Ripoff Report on 12/02/2009 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gator-Contracting-DBA-Poolside-Leisure/internet/Gator-Contracting-Poolside-Leisure-Greg-Garbo-Gator-Contracting-faulty-pool-resurface-532479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

A picture's worth a thousand words

AUTHOR: Selinda Riebow - (USA)

Here's a picture of the crack that developed within days of the resurfacing. Even though I paid an extra $2,000 for a "crack warranty", this is what I was left with.  The green ruler is 1 foot which shows the crack is atleast 5 foot long.
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#2 Author of original report

Run from Poolside Leisure!!!

AUTHOR: Selinda Riebow - (USA)

His response doesn't even make sense.

1) Maybe it was an ex-employee who just wanted to come clean on what a shabby business Poolside Leisure is.

2) Why would someone who wasn't even a customer take the time to file a report against you?

3) A nice example of Poolside Leisure/Greg Garbo's professionalism.  Calling someone mentally ill and posting mocking pictures of customers on the internet.  Are we back in middle school?

Take a chance on Poolside Leisure if you want to have to pay for such unprofessionalism.  Take a chance on Poolside Leisure if you want to pay $6,000 and end up with a 5-6 foot crack in your pool. Take a chance on Poolside Leisure if you want to have them make up lies about you and post them on the internet for just wanting what you paid for.  Why would I turn the water off that is filling up my new pool that I saved for many years to be able to have resurfaced.  This is a total lie. I never heard from Mr. Garbo and he never stepped foot on the job once he had my money.  And yes....there was still blue paint on the surface of my pool before it was recoated.  He's not the only contractor in town.  I've been told by someone that builds commercial restaurants that there is no water blaster that will do the job of a sand blaster.  But how would he know what was done to my pool? He was never here anyway.  And now he takes this very serious situation and treats like a school boy on a playground.  Must be nice to take so lightly the responsibility of taking all of another's savings.

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#3 REBUTTAL Owner of company

1 in 10 Have a Mental Disorder per US Surgeon General

AUTHOR: Owner - (U.S.A.)

Let's do some math here:
 So we have 3 complaints, remove one as an employee who got caught stealing , the other who wasn't even a real customer, leaves one customer with a complaint.
We do about 60-70 renovations a year. So over these two years we have 120-140 jobs.
That means that we satisfied 11-13 mentally ill people. As a business owner I think 1 and 10 is a low estimate. =] I don't know why I should justify the time to respond but here it goes:

1 - Almost all contractors do sandblast. It is cheaper than water blasting and their contract states they cannot be held responsible for "dust, debris, etc" or the damage it causes. We waterblast - no not pressure wash. I am talking about a 16-20,ooo psi water blaster! A HUGE trailer mounted, dual axle, diesel unit that easily cuts concrete if improperly used.
Yes it is more expensive but the water contains all the dust and the majority of debris. Think about it, it's common sense. The patient, Salinda Riebow, saw the thing in action.
I am not sure which aisle home depot carries that in but at 75k per unit they probably don't sell many.  So yes all the paint was remove. We remove fiberglass coatings in pools with it. Hence the discount offered to her as we needed the unit on a 1600 square foot commercial pool so offered her a  discount to share the rental fee.
2- Due to her not following directions and turning off the water during a refill for several days a small crack 1.5 ft long, NOT over the structural repairs
3- We drained the pool and repaired it with EXACT material used for the interior.
Everyone knows caulk will deteriorate when constantly submerged.
4- I have pictures of her pool and you cannot see where the repair was made.
5- She's right, I don't return her calls anymore. They have gotten so bizarre, I share them with friends for entertainment.

Sincerely, Gregory Garbo President

 
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